ALSA driver

No sound at all Unity 11.10, amd64

Bug #892775 reported by Phillip Temple on 2011-11-20

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	ALSA driver	New	Undecided	Unassigned
	alsa-driver (Ubuntu)	Invalid	Undecided	MGross

Bug Description

Fresh install, no sound. Tried as suggested on forums:
sudo apt-get remove --purge alsa-base
sudo apt-get remove --purge pulseaudio
sudo apt-get clean && sudo apt-get autoremove
sudo apt-get install alsa-base
sudo apt-get install pulseaudio
Rebooting does not bring back sound.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: alsa-base 1.0.24+dfsg-0ubuntu2
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: VT2020 Analog [VT2020 Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: phillip 3899 F.... pulseaudio
/dev/snd/pcmC0D0p: phillip 3899 F...m pulseaudio
Card0.Amixer.info:
Card hw:0 'SB'/'HDA ATI SB at 0xf9df8000 irq 16'
   Mixer name : 'VIA VT2020'
   Components : 'HDA:11060441,18492520,00100100'
   Controls : 33
   Simple ctrls : 19
Date: Sun Nov 20 15:50:30 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:SB failed
Symptom_Card: Internal Audio - HDA ATI SB
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Title: [To Be Filled By O.E.M., VIA VT2020, Green Line Out, Rear] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/21/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.70
dmi.board.name: 880G Extreme3
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.70:bd06/21/2010:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rn880GExtreme3:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Tags:

Revision history for this message

Phillip Temple (philliptemple) wrote on 2011-11-20:

AlsaDevices.txt Edit (469 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (327 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (53.2 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (3.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (15.8 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.8 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (590 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (141 bytes, text/plain; charset="utf-8")
PulseSinks.txt Edit (2.1 KiB, text/plain; charset="utf-8")
PulseSources.txt Edit (3.5 KiB, text/plain; charset="utf-8")
Symptom_DevicesInUse.txt Edit (431 bytes, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-01-25:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status:	New → Confirmed

Revision history for this message

Marco Lackovic (marco-lackovic) wrote on 2012-02-11:

I've just installed Ubuntu 11.10 64bit and this problem is still present.

Is there any workaround to fix this after installation?

Revision history for this message

MGross (somdofritz) wrote on 2012-04-17:

Confimed BUG - My Motherboard is chinese low-cust, sold in bulk by TV ads.
A large number of users are being affected too, but most of them use Windows 7.

Changed in alsa-driver (Ubuntu):
assignee:	nobody → MGross (somdofritz)

Revision history for this message

MGross (somdofritz) wrote on 2012-04-17:

My Hardware
http://www.alsa-project.org/db/?f=3001e9c2c8fa906e85d023b785e09416da4cd1b7

I know why people do not come here to complain.

When they perform Step 4 of the manual
https://help.ubuntu.com/community/SoundTroubleshootingProcedure

The packages "ubuntu-desktop" and others are uninstalled, and the user loses the Graphical Interface.

I had to do:

apt-get install ubuntu-desktop
apt-get install gnome

to retrieve the graphical interface

Revision history for this message

Marco Lackovic (marco-lackovic) wrote on 2012-04-17:

It's working again now on 12.04 beta 2.
I have a ASRock X58 Extreme3 motherboard.

MGross (somdofritz) on 2012-04-17

summary:	- No sound at all Unity 11.10, amd64 + No sound at all Unity 11.10, amd64 (Realtek ALC662)
summary:	- No sound at all Unity 11.10, amd64 (Realtek ALC662) + No sound at all Unity 11.10, amd64

Revision history for this message

Marcus Tomlinson (marcustomlinson) wrote on 2020-03-05:

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in alsa-driver (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Marcus Tomlinson (marcustomlinson) wrote on 2020-05-06:

This issue has sat incomplete for more than 60 days now. I'm going to close it as invalid. Please feel free re-open if this is still an issue for you. Thank you.

Changed in alsa-driver (Ubuntu):
status:	Incomplete → Invalid

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ALSA driver

No sound at all Unity 11.10, amd64

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