Computer does not wake from suspend at all ubuntu 12.04

Bug #1092680 reported by Michael
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I have an hp dv7 with radeon mobility 4500 graphics card (resolved graphics card issues already, hdmi sound works, no flicker on startup).

My current problem is two fold.

1. After I suspend, if I hit any key to start (the mouse has no effect) I hear the cpu start up, but no keys are responsive on the key board, the mouse is unresponsive, and the screen does not start at all. No back light, nothing, only a cpu fan noise and some lights on the keyboard on the power key come on. At this point, the only solution I have is a hard reboot by holding the power key down.

2. If I close the laptop lid, it does not suspend correctly at all. cpu remains on and fan running, but if I open the laptop lid back up to resolve, then the previous problem (number 1) happens. Tried to enter password, terminal, ctrl, alt, f1 f7 fetc... you name it! Nothing works

New to Ubuntu. Started using it about a month ago and LOVE it (even with the bugs)!! It has rescued two old laptops in our house and I have renounced windows now! I have, however, some problems with my newer laptop (the hp).

Thank you in advance for your help
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu15.1
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: michael 1839 F.... pulseaudio
 /dev/snd/controlC0: michael 1839 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xf2400000 irq 16'
   Mixer name : 'IDT 92HD75B3X5'
   Components : 'HDA:111d7603,103c3639,00100202 HDA:11c11040,103c137e,00100200'
   Controls : 23
   Simple ctrls : 13
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xf2310000 irq 46'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 6
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=53563629-f7d9-4f50-b3e8-2a262b516833
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
MachineType: Hewlett-Packard HP Pavilion dv7 Notebook PC
MarkForUpload: True
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-35-generic root=UUID=1fd2730b-244b-415f-836b-bc33bd30c0e2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-35.55-generic 3.2.34
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-35-generic N/A
 linux-backports-modules-3.2.0-35-generic N/A
 linux-firmware 1.79.1
Tags: precise running-unity
Uname: Linux 3.2.0-35-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 01/25/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.13
dmi.board.name: 3639
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 33.23
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd01/25/2010:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvr039F200000241210000020000:rvnHewlett-Packard:rn3639:rvr33.23:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: 039F200000241210000020000
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1092680/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1092680

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Michael (frontierromania) wrote : AcpiTables.txt

apport information

tags: added: apport-collected precise running-unity
description: updated
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Michael (frontierromania) wrote : AlsaDevices.txt

apport information

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Michael (frontierromania) wrote : AplayDevices.txt

apport information

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Michael (frontierromania) wrote : BootDmesg.txt

apport information

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Michael (frontierromania) wrote : CRDA.txt

apport information

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Michael (frontierromania) wrote : Card0.Amixer.values.txt

apport information

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Michael (frontierromania) wrote : Card0.Codecs.codec.0.txt

apport information

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Michael (frontierromania) wrote : Card0.Codecs.codec.1.txt

apport information

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Michael (frontierromania) wrote : Card1.Codecs.codec.0.txt

apport information

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Michael (frontierromania) wrote : CurrentDmesg.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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Michael (frontierromania) wrote : IwConfig.txt

apport information

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Michael (frontierromania) wrote : Lspci.txt

apport information

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Michael (frontierromania) wrote : Lsusb.txt

apport information

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Michael (frontierromania) wrote : PciMultimedia.txt

apport information

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Michael (frontierromania) wrote : ProcCpuinfo.txt

apport information

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Michael (frontierromania) wrote : ProcInterrupts.txt

apport information

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Michael (frontierromania) wrote : ProcModules.txt

apport information

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Michael (frontierromania) wrote : PulseList.txt

apport information

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Michael (frontierromania) wrote : RfKill.txt

apport information

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Michael (frontierromania) wrote : UdevDb.txt

apport information

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Michael (frontierromania) wrote : UdevLog.txt

apport information

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Michael (frontierromania) wrote : WifiSyslog.txt

apport information

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Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc1-raring/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Michael (frontierromania) wrote :

I tried this, but it did not work. When I tried to suspend, all it did was stop and restart my network connections and maybe the sound. All of this happened instantly without loss of mouse control or monitor. The same is true for hibernate feature.

Also of possible interest. Cairo dock open gl refused to open. I did not test further, but I removed the kernel and revereted to the old one.

kernel-bug-exists-upstream

Revision history for this message
Michael (frontierromania) wrote :

kernel-bug-exists-upstream

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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