Ubuntu
system-config-printer package

printer icon does not disappear

Bug #1291075 reported by asgard2 on 2014-03-11

146

This bug affects 32 people

Affects		Status	Importance	Assigned to	Milestone
	system-config-printer (Ubuntu)	Fix Released	Medium	Unassigned
	Trusty	Confirmed	Medium	Unassigned

Bug Description

Hi,

I have a network printer installed, which is connected at my router.

The printer was working ever, but now (maybe after the upgrade to saucy), the printer icon freezes after a network print but printing is working.

Now I could reproduce this at a clean xubuntu vm with the current upgrades and the same happens again.

I think that is may be related to cups.

Cups error log is clear.

Xubuntu 13.10 64Bit
Kernel 3.11.0-18

UPDATE:

I append the "apport-collect" from a clean xubuntu 14.04 64bit vm, where I reproduced this bug.

I hope this can be fixed, it is annoying.

Thanks.

---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CupsErrorLog:

CurrentDesktop: XFCE
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-05-04 (0 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
Lpstat: device for HP-Deskjet-5550: socket://192.168.178.1:9100
Lsusb:
Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: innotek GmbH VirtualBox
Package: system-config-printer (not installed)
Papersize: a4
PpdFiles: HP-Deskjet-5550: HP Deskjet 5550, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=4eb73dcc-c1a8-4f1a-9889-793e0efd6c43 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH

See original description

Tags:

asgard2 (kamp000x) on 2014-03-11

description:

updated

Anders (eddiedog988) on 2014-03-13

Changed in cups (Ubuntu):
status:	New → Confirmed

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2014-03-13:

Seems that this icon is provided by system-config-printer.

Tim, can you have a look or tell the original poster which logs he should supply?

affects:

cups (Ubuntu) → system-config-printer (Ubuntu)

Revision history for this message

asgard2 (kamp000x) wrote on 2014-03-20:

awaiting orders ...

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: BootDmesg.txt

BootDmesg.txt Edit (29.6 KiB, text/plain)

apport information

tags:	added: apport-collected trusty
description:	updated

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: CurrentDmesg.txt

CurrentDmesg.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: Locale.txt

Locale.txt Edit (332 bytes, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: Lspci.txt

Lspci.txt Edit (4.9 KiB, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: PrintingPackages.txt

PrintingPackages.txt Edit (1.1 KiB, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: ProcCpuinfo.txt

ProcCpuinfo.txt Edit (641 bytes, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: ProcEnviron.txt

ProcEnviron.txt Edit (103 bytes, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: ProcInterrupts.txt

#10

ProcInterrupts.txt Edit (1.0 KiB, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: ProcModules.txt

#11

ProcModules.txt Edit (1.8 KiB, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: UdevDb.txt

#12

UdevDb.txt Edit (73.7 KiB, text/plain)

apport information

Revision history for this message

asgard2 (kamp000x) wrote on 2014-05-04: UdevLog.txt

#13

UdevLog.txt Edit (146.0 KiB, text/plain)

apport information

description:

updated

Revision history for this message

b3nmore (b3nmore) wrote on 2014-05-06:

#14

In my experience this issue occurs mainly with non-local printers. Somehow the icon does not get removed from systray; a reload/restart of the panel (e.g. xfce4-panel -r) will remove it.

Revision history for this message

b3nmore (b3nmore) wrote on 2014-05-06:

#15

Running system-config-printer-applet --debug from a terminal outputs the following after starting a print job:
checking for jobs
Starting job applet
ERROR:dbus.proxies:Introspect error on :1.91:/org/fedoraproject/Config/Printing: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

Revision history for this message

b3nmore (b3nmore) wrote on 2014-05-06:

#16

It seems, that scp-dbus-service is somehow effected by printing or the query of the print-applet: After login (or restart of scp-dbus-service) it can be queried by e.g.
$ qdbus --session org.fedoraproject.Config.Printing
/
/org
/org/fedoraproject
/org/fedoraproject/Config
/org/fedoraproject/Config/Printing

After the first print job (when the icon gets stuck) it does not reply anymore:
$ qdbus --session org.fedoraproject.Config.Printing
Error: org.freedesktop.DBus.Error.NoReply
Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

Revision history for this message

b3nmore (b3nmore) wrote on 2014-05-06:

#17

Another observation: the systray icon gets removed if one kills scp-dbus-service. However to gain normal functionality (i.e. notification upon printing) system-config-printer-applet (applet.py) has to be restarted as well.

Revision history for this message

b3nmore (b3nmore) wrote on 2014-05-27:

#18

scp-dbus-service_debug Edit (13.5 KiB, text/plain)

When I start scp-dbus-service.py with --debug, I get the attached log. After finishing the first print job it hangs at:
job-completed-successfully
Connected as user XXX
Authentication pass: 1
Authentication: password callback set
open notifications: 1
num_jobs: 1
num_jobs_when_hidden: 0
Upset printers: set([])

(which doesn't seem right) and something is blocking it (i.e. no further output on following print jobs) until it gets killed.

Revision history for this message

August Karlstrom (fusionfile) wrote on 2014-06-03:

#19

I experience this bug as well in Lubuntu 14.04. My Samsung printer is wirelessly attatched to the local network.

Revision history for this message

apsaras (c-launchpad1) wrote on 2014-06-14:

#20

Another non-local printer here. I'm getting the problem with with a wirelessly connected Lexmark Pro205.

Revision history for this message

apsaras (c-launchpad1) wrote on 2014-06-14:

#21

I meant to say: I'm running Xubuntu 14.04. Printer uses device URI socket://192.168.0.3:9100

Revision history for this message

Alex Moldovan (alexmoldovan) wrote on 2014-07-08:

#22

Same bug here on Xubuntu 14.10

Revision history for this message

Konstal (konni33100) wrote on 2014-07-24:

#23

I can confirm the Bug on 5 different Xubuntu 14.04 Systems i'm using.

Revision history for this message

dinamich (damjan-adamic) wrote on 2014-08-02:

#24

Same bug on Linux Mint 17 Qiana

Revision history for this message

Mark smith (zebiddy8) wrote on 2014-08-10:

#25

Same here with two different network printers on Linux Mint 17 Qiana XFCE desktop.
The xfce4-panel -r command in a terminal window removes it OK though.

Revision history for this message

Lars Behrens (lars-behrens-u) wrote on 2014-09-03:

#26

Confirming for Xubuntu 14.04.1

Revision history for this message

b3nmore (b3nmore) wrote on 2014-09-22:

#27

There is a red hat bug report containing a patch, which seems to solve this issue for me on trusty:
https://bugzilla.redhat.com/show_bug.cgi?id=1116756

And here's the request for applying the path on the debian side:
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=756878

Revision history for this message

b3nmore (b3nmore) wrote on 2014-09-23:

#28

scp-dbus-service.py Edit (22.2 KiB, text/x-python)

I've attached a patched version for trusty, for those who want to make a quick test. Just replace the original file in /usr/share/system-config-printer/scp-dbus-service.py with attached one (and make sure it has the right permissions).

Revision history for this message

fv (fratiman-vladut) wrote on 2014-10-01:

#29

solution #28 work for me
Thanks!!!!

Revision history for this message

asgard2 (kamp000x) wrote on 2014-10-01:

#30

With this patch, the printer icon is gone and not showing up during printing.

Alberto Salvia Novella (es20490446e) on 2014-11-06

Changed in system-config-printer (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

oliverjames (richardremlap) wrote on 2015-01-06:

#31

It would be excellent if someone could resolve this annoying bug.

Revision history for this message

Cameron Paine (cbp) wrote on 2015-03-08:

#32

I have observed that the unresponsiveness of the printer notifier is related to the length of time a printer takes to consume the job data. I have 3 instances of xubuntu 14.04 (on physical machines) that send jobs to the same lpd print server. The laser printer attached to that server has a "deep sleep" mode. When asleep, it takes 60 seconds to "wake" and emit the first page. The notifier often hangs if the printer is asleep. At all other times pages are emitted within seconds and the notifier behaves as expected.

I have installed b3nmore's experimental scp-dbus-service.py (reply #28) on all 3 machines. Superficially it seems to have corrected the problem. I will report back when I've seen a lot more jobs pass through this printer.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2015-03-09:

#33

Marking as fixed in Vivid and as present in Trusty, as the proposed fix is already included in (as part of the upstream code) in the system-config-printer version of Vivid.

Changed in system-config-printer (Ubuntu):
status:	Confirmed → Fix Released
Changed in system-config-printer (Ubuntu Trusty):
status:	New → Confirmed
importance:	Undecided → Medium