Grub and possible kernel issues when installing ubuntu on Quad core with Radeon graphics

Bug #1324638 reported by PeterDz
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

I bought a new HP PC (details below) intending to replace W8.1 with Ubuntu. Boot failed with both 12.04 LTS and 14.04LTS. The details below are pretty much the same for both.

The system gets as far as rebooting into 14.04 after installation from .iso image on USB disk. I am running grub 2.02~beta 2.9.
Ubuntu is supposed to install successfully.

When you start up (without USB disk present), it offers a grey screen with a purple border 10-20px wide all the way round. It then puts up a tty screen with the login, then after a while comes up with:

"Your screen graphics and input device settings could not be detected correctly. You will need to configure them yourself."

Hit <OK>

It then says "what would you like to do?" and offers a menu list the first of which is:

"* Run in low graphics mode for just one session."

There are a list of other options, but these are greyed out.

Hit <OK> .... System freezes (no movement after 15 mins or so.

Looks like grub/Ubuntu can't recognise any I/O devices. It should be happy with the Radeon graphics shouldn't it. I believe that the touchpad is standard too.

How can I sort this??

TIA

BTW before anyone suggests h/w failure it runs W8.1 just fine :-( - if you like that sort of thing.

It bombed on Mint16, too.

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System details:

HP Pavilion Notebook AMD A10-5745MAPU + Radeon Graphics + 8GB + 1TB disk
Bios is Insyde F.13 (Insyde H20 setup utility R3.7)

I have got UEFI running because 14.04 is supposed to be able to handle it. Legacy boot is disabled.

The grub partition is at about 1 MB, the main partition is about 800 GB and the swap is about 17.8GB

---------------------------------------------------------

For the full discussion and why I think this is a bug see:

https://answers.launchpad.net/ubuntu/+question/249309

in particular my solution at the end contains detail.

Tags: bot-comment
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1324638/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
PeterDz (pdzwig) wrote :

Probably principally grub-efi on amd-64; in particular A10 (quadcore) with Radeon

affects: ubuntu → grub2 (Ubuntu)
Revision history for this message
Phillip Susi (psusi) wrote :

If you made it to a login then you are past grub. This sounds like an xorg issue.

affects: grub2 (Ubuntu) → xorg (Ubuntu)
Revision history for this message
penalvch (penalvch) wrote :

PeterDz, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg 1324638

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

As well, given the information from the prior release is already available, testing a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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