Ubuntu
linux package

HP Pavilion 13-b208tu fails to boot unless acpi=off

Bug #1434136 reported by Stuart Bishop
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned

Bug Description

When I updated to a version higher than F.23 but less than F.35, the computer wouldn't boot at all.

WORKAROUND: With F.35 BIOS use kernel parameter:
acpi=off
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stub 1972 F.... pulseaudio
 /dev/snd/controlC1: stub 1972 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=85d38fc2-ada5-4f5e-83ec-ca176c194dab
InstallationDate: Installed on 2015-03-13 (610 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 064e:c33c Suyin Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP Pavilion 13 Notebook PC
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-47-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=off vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-47-generic N/A
 linux-backports-modules-4.4.0-47-generic N/A
 linux-firmware 1.157.4
RfKill:

Tags: xenial
Uname: Linux 4.4.0-47-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-07-04 (131 days ago)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/29/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.35
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2340
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 07.0A
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.35:bd07/29/2016:svnHewlett-Packard:pnHPPavilion13NotebookPC:pvr097D120000005F00000400080:rvnHewlett-Packard:rn2340:rvr07.0A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 13 Notebook PC
dmi.product.version: 097D120000005F00000400080
dmi.sys.vendor: Hewlett-Packard

See original description
Stuart Bishop (stub)
affects: bcmwl (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1434136

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Stuart Bishop (stub) wrote : Re: HP Pavilion 13-b208tu fails to boot with F.26 bios, PSOD

Per description, fresh information cannot currently be collected but pre-update kernel bug report information can be found in Bug #1432659

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Stuart Bishop (stub) wrote :

Using the earlyprintk=efi kernel boot option, I can get 4 more lines of output. Initializing the cpuset, cpu and cpuacct cgroups, and the final line printing the Linux kernel version.

penalvch (penalvch)
tags: added: utopic vivid
Revision history for this message
Stuart Bishop (stub) wrote :

Still just those 4 lines using:

ro recovery nomodeset debug ignore_loglevel log_buf_len=10M print_fatal_signals=1 LOGLEVEL=8 earlyprintk=efi,keep sched_debug i915.modeset=0 nouveau.modeset=0

Revision history for this message
penalvch (penalvch) wrote :

Stuart Bishop, could you please provide the missing information following https://wiki.ubuntu.com/DebuggingKernelBoot ?

Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
Revision history for this message
Stuart Bishop (stub) wrote :

I'll attach a photo of how far I've gotten, although it won't add much.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Stuart Bishop, unfortunately, that screenshot wasn't terribly helpful.

Just to clarify, does your BIOS allow you to switch off UEFI?

If so, could you please do this and advise if you then are able to boot?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Stuart Bishop (stub) wrote :

I get the same failure booting an Ubuntu 14.10 LiveCD USB stick in non UEFI mode (using the F9 boot menu I can explicitly select booting the stick in UEFI or non-UEFI mode).

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Stuart Bishop (stub) wrote :

The issue is unchanged with the Ubuntu 15.10 beta (kernel 4.2.0-16)

penalvch (penalvch)
tags: added: wily
description: updated
penalvch (penalvch)
tags: added: bios-outdated-f.34
Revision history for this message
penalvch (penalvch) wrote :

Stuart Bishop, would HP's latest BIOS allow you a boot?

If not, could you please provide the information from https://wiki.ubuntu.com/DebuggingKernelBoot ?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Stuart Bishop (stub) wrote :

F35 bios fails too, in exactly the same way. F24 still the last known good (and no longer available for download!)

Changed in linux (Ubuntu):
status: Expired → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Stuart Bishop, could you please provide the information requested in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1434136/comments/10 ?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Stuart Bishop (stub)
tags: removed: bios-outdated-f.34
Revision history for this message
Stuart Bishop (stub) wrote :

Sorry, I don't get far enough to get any more debug information. If I boot in recovery mode, the machine locks completely after displaying 'Loading initial ramdisk ...'. If I follow https://wiki.ubuntu.com/DebuggingKernelBoot I don't even get that, just a hung machine with a totally blank screen.

With the options from comment #4 I get the same screen shot as in comment #6, except of course the kernel level is now 4.4.0-38-generic

I've also had no luck booting the yaketty daily. Same lockup.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
summary: - HP Pavilion 13-b208tu fails to boot with F.26 bios, PSOD
+ HP Pavilion 13-b208tu fails to boot with F.26-F.34 BIOS, PSOD
Revision history for this message
Stuart Bishop (stub) wrote : Re: HP Pavilion 13-b208tu fails to boot with F.26-F.34 BIOS, PSOD

F35A boots with acpi=off, so I need to diagnose further.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Stuart Bishop (stub) wrote :

Booting with F35A and acpi=off, sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date gives me:

F.35
07/29/2016

Revision history for this message
penalvch (penalvch) wrote :

Stuart Bishop, I'm going to slightly recast the bug to more accurately reflect where your issue stands.

Also, are there any negative consequences by using acpi=off (ex. sluggish performance, graphics corruption, etc.)?

tags: added: latest-bios-f.35
summary: - HP Pavilion 13-b208tu fails to boot with F.26-F.34 BIOS, PSOD
+ HP Pavilion 13-b208tu fails to boot
description: updated
Revision history for this message
Stuart Bishop (stub) wrote : Re: HP Pavilion 13-b208tu fails to boot

With acpi=off, as expected there is no suspend function, battery meter etc. Shutdown appears to hang. The wireless card does not work (but that stopped working with the Xenial upgrade). Otherwise the system seems fine.

I am unable to find any other combination of acpi related boot options that work, apart from acpi=off. acpi=ht does not boot, which according to DebuggingACPI disables everything except hyper threading and "the issue is in the ACPI table parsing code itself, or perhaps the SMP code".

I'll attach the documentation suggested in DebuggingACPI and the firmware test suite results.

Revision history for this message
Stuart Bishop (stub) wrote :
Revision history for this message
Stuart Bishop (stub) wrote :
Revision history for this message
Stuart Bishop (stub) wrote :
Revision history for this message
Stuart Bishop (stub) wrote :
summary: - HP Pavilion 13-b208tu fails to boot
+ HP Pavilion 13-b208tu fails to boot unless acpi=off
Changed in linux (Ubuntu):
status: Incomplete → New
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1434136

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Stuart Bishop (stub) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
Stuart Bishop (stub) wrote : CRDA.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : JournalErrors.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : Lspci.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : ProcEnviron.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : ProcModules.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : PulseList.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : UdevDb.txt

apport information

Revision history for this message
Stuart Bishop (stub) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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