Ubuntu
webbrowser-app package

Crashes too often

Bug #1505340 reported by Andrea Zagli on 2015-10-12

This bug report is a duplicate of: Bug #1375272: Add an API to signal the application that the renderer process crashed. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	webbrowser-app (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

As the object: it (browser and webapps as facebook) crashes every 3 seconds, it is unusable.

lsb_release: ubuntu 15.04

package version: 0.23+15.04.20150817-0ubuntu1

thanks in advance

Revision history for this message

Olivier Tilloy (osomon) wrote on 2015-10-12:

Can you please specify on what device / system configuration that is?
Are there relevant crash files in /var/crash that you could attach to this bug? Without further information, there’s not much we can investigate. Thanks in advance!

Changed in webbrowser-app (Ubuntu):
status:	New → Incomplete

Revision history for this message

Andrea Zagli (azagli-libero) wrote on 2015-10-14:

it is a bq aquaris e5

in /var/crash i have only 2 not empty files, but both don't seems to refere to webbrowser (_usr_bin_messaging-app.32011.crash and _usr_lib_arm-linux-gnueabihf_unity-scopes_scoperunner.32011.crash)

when the browser crashes (it shows a blank page) the only thing that i can do is to quit and restart it

but now i'm browsing and it seems to work... before i killed unity8 via ssh because the pin request hanged...

i'll try to provide some log files

Revision history for this message

Olivier Tilloy (osomon) wrote on 2015-10-14:

If it shows a blank page, then it hasn’t crashed. A crash would take the entire application down.
What you were seeing is the renderer process being killed by the system because it was out of memory. Usually, closing other open applications helps, and the page can be reloaded.
In OTA7 (the upcoming stable update), this has been made more user-friendly: a message will be displayed to inform what has happened, and allow reloading the page.