Canonical System Image

[OTA13][E5] Phone restarts

Bug #1628590 reported by Joan CiberSheep
28
This bug affects 6 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Incomplete
Undecided
Unassigned

Bug Description

Not yet sure why, bq e5 restart after some days being on.
 -While listening a podcast, reply a Telegram and phone reboot (while audio is still playing). After restart, trying the same actions works fine.

 -Opening a website on browser, blocking the phone, unblocking it and phone restarts. After rebooting trying the same actions works fine.

 -Unblocking the phone sometime makes the phone reboot. After rebooting, phone works fine.

Is there a way of finding a useful report or log in the phone?

Revision history for this message
Torsten Franz (torsten.franz) wrote :

Hi,

thank you for reporting this issue.

If you have this problem with the newest updates than please provide the crash reports under /var/crash/ Maybe also helpful is the /var/log/syslog

Thanks,
Torsten

Changed in canonical-devices-system-image:
status: New → Incomplete
Revision history for this message
Joan CiberSheep (cibersheep) wrote :

Mmm... I can't see a pattern but I experience them quite often while OTA-12 felt more stable.

- This time I was uninstalling an app I did and installed through UT-Tweak tool
- I Observe that phone don't show manufacturer logo. Normal booting sequence is:
   .Manufacturer logo
   .Ubuntu logo
   .Today scope

Everytime that phone crashes, booting sequence is:
   .Screen goes black
   .Ubuntu logo
   -Today scope

No crash report from the time it crashed.
I paste last 20 min of syslog. If you need longer log, tell me and I upload it.

syslog: http://pastebin.com/YqUG3Jda

Revision history for this message
Joan CiberSheep (cibersheep) wrote :

I have being using the phone normally. Installing, uninstalling apps... pictures, so on.
Received alert of 5% of hard disk. Rebooted. Tried to uninstall an app and... phone (Ubuntu?) reboots

Here's the log: http://pastebin.com/rQ6TFJRU

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