[HDA-Intel - HDA Intel PCH, playback] No sound at all; sound works when I turn on the computer and login after the computer is off, but if i close the lid computer suspends, and upon wakeup from suspend no sound from built in speakers and built in microphone also does not work. If shut down and restart then both internal speakers and microphone will work. I have tried all available settings to fix this, but as a regular user, I have not been able to fix problem. Thank you for your help.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-driver (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
No sound from internal speakers and internal microphone does not work upon wake from suspend. No available settings can make sound work, but if computer is shut down and restarted then sound works until lid is closed and computer enters suspend. Then upon wake up from suspend, internal speakers and microphone will not work again until computer is restarted. Asus E203M, Ubuntu 18.04
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 4.18.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 2 19:13:57 2019
InstallationDate: Installed on 2019-05-29 (4 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitec
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/26/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E203MAS.302
dmi.board.
dmi.board.name: E203MAS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: VivoBook
dmi.product.name: VivoBook 12_ASUS Laptop E203MAS_E203MA
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
Thank you for taking the time to report this bug and helping to make Ubuntu better.
If you wake your system and it has no sound, can you please go to `pavucontrol` [pulse audio volume control] and in the last Configuration tab, turn off your sound [profile]. Count to 1 (ie. a short delay) then return the profile setting to what it was before (ie. re-enable your sound to your default or favorite profile).
Does sound return? (if it does, it'll be for the current session only; this won't be permanent).