Ubuntu
gnome-shell package

[20.04.01] The system cannot be shut down after clicking the "Power off" option on the OEM installation mode

Bug #1890271 reported by William Hsu
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

[Summary]
After entering the OEM installation mode and then clicking the "Power off" option, the system cannot be powered off.

[Steps to reproduce]
1. Plug the USB key which has the 20.04.01 build
2. Power on the system
3. Select USB drive to launch the grub menu
4. Select "OEM installation" to run the installation
5. After entering the OEM installation page, click the "Power off" option.
6. Check if the system can be powered off

[Expected result]
The system can be powered off after clicking the "Power off" option

[Actual result]
There is no response after clicking the "Power off" option

[Failure rate]
3/3

[Additional information]
system-manufacturer: LENOVO
system-product-name: P920
CPU: Intel(R) Xeon(R) Gold 6230N CPU @ 2.30GHz
GPU: nVidia - 10de:1e30

Tags: bot-comment
William Hsu (williamhsu)
Changed in ubuntu:
status: New → Confirmed
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1890271/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
William Hsu (williamhsu)
summary: - [20.04.01] The system cannot be shutdown after clicking the "Power off"
+ [20.04.01] The system cannot be shut down after clicking the "Power off"
option on the OEM installation mode
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

It's reproducible in a VM. There is no related message in the journal.

affects: ubuntu → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
importance: Undecided → Low
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1715602, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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