Ubuntu

Laptop freeze randomly

Bug #1979265 reported by Paramjeet Dhiman on 2022-06-21

This bug report is a duplicate of: Bug #1980338: systemd crashed with SIGABRT in log_assert_failed_unreachable_realm() from bus_process_internal() from sd_bus_process() from bus_ensure_running(). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Incomplete	Undecided	Unassigned

Bug Description

Laptop freeze randomly and then its start displaying some errors on black screen

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-51.58~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-51-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 21 10:22:22 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
xtables-addons, 3.9, 5.11.0-46-generic, x86_64: installed
xtables-addons, 3.9, 5.13.0-48-generic, x86_64: installed
xtables-addons, 3.9, 5.13.0-51-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Since a couple weeks or more
GraphicsCard:
Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company UHD Graphics 620 [103c:83a7]
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2a Intel Corp.
Bus 001 Device 002: ID 0bda:5620 Realtek Semiconductor Corp. HP Wide Vision HD Camera
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP ENVY Laptop 13-ad1xx
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-51-generic root=UUID=504d89e1-19cf-4d1f-898a-a6ae719474fe ro quiet splash nvme_core.default_ps_max_latency_us=0 pci=noaer vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2020
dmi.bios.release: 15.31
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 83A7
dmi.board.vendor: HP
dmi.board.version: KBC Version 39.35
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 39.35
dmi.modalias: dmi:bvnInsyde:bvrF.31:bd06/10/2020:br15.31:efr39.35:svnHP:pnHPENVYLaptop13-ad1xx:pvrType1ProductConfigId:rvnHP:rn83A7:rvrKBCVersion39.35:cvnHP:ct10:cvrChassisVersion:sku2VL79PA#ACJ:
dmi.product.family: 103C_5335KV HP Envy
dmi.product.name: HP ENVY Laptop 13-ad1xx
dmi.product.sku: 2VL79PA#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.107-8ubuntu1~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1~20.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 21.2.6-0ubuntu0.1~20.04.2
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Tags:

Revision history for this message

Paramjeet Dhiman (paramjeetdhiman) wrote on 2022-06-21:

CurrentDmesg.txt Edit (79.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.6 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (11.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.5 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (389 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (32.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (11.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (112 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (5.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (10.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (205.0 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (37.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (36.9 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (21.9 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.3 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (144.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-06-21:

Thanks for the bug report.

Next time a freeze happens, please:

1. Wait 10 seconds.

2. Reboot.

3. Run: journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

5. Also check for crashes by following https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Paramjeet Dhiman (paramjeetdhiman) wrote on 2022-06-21:

prevboot.txt Edit (441.4 KiB, text/plain)

Hello, I tried step 3 cmd but its showing me this

Specifying boot ID or boot offset has no effect, no persistent journal was found.

but i attached a file with using cmd journalctl -b > prevboot.txt

Thanks!

Revision history for this message

Paramjeet Dhiman (paramjeetdhiman) wrote on 2022-06-21:

prevboot.txt Edit (461.0 KiB, text/plain)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-06-22:

We need "-b-1" to collect the correct timeframe or else it's not relevant log data. Although the log in comment #4 mentions some nvme0n1 hardware errors that are concerning and might be relevant.

The next step is to check for crashes so please:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Revision history for this message

Paramjeet Dhiman (paramjeetdhiman) wrote on 2022-06-22:

only Step-2 worked
https://errors.ubuntu.com/user/b6b2debb011c22cafae7187e930b22521e8059ec374323d39925592b77bd81b172a3da5cf5bd01d468258bfef39d1f6f13575df0bf6711b73d0990e20683bd48