subiquity

tpmfde install failed: cannot seal the encryption keys

Bug #2034744 reported by Paddy Landau on 2023-09-07

This bug report is a duplicate of: Bug #2031896: [canary] installation failed with "cannot seal the encryption keys". Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	subiquity	New	Undecided	Unassigned
	ubuntu-desktop-installer	New	Undecided	Unassigned

Bug Description

Installing 23.10 onto VirtualBox version 7.0.10.
Host machine Ubuntu 22.04.

The installer crashed without an error message (other than "Installation failed"), and it automatically created this bug report.

mantic-desktop-amd64.iso dated 2023-09-07 06:24

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.3.0-7.7-generic 6.3.5
Uname: Linux 6.3.0-7-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.482
CurtinAptConfig: /var/log/installer/subiquity-curtin-apt.conf
Date: Thu Sep 7 17:40:50 2023
ExecutablePath: /snap/ubuntu-desktop-installer/1229/bin/subiquity/subiquity/cmd/server.py
InterpreterPath: /snap/ubuntu-desktop-installer/1229/usr/bin/python3.10
LiveMediaBuild: Ubuntu 23.10 "Mantic Minotaur" - Daily amd64 (20230907)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 80ee:0021 VirtualBox USB Tablet
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 5000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/8p, 480M
|__ Port 1: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
MachineType: innotek GmbH VirtualBox
ProcAttrCurrent: snap.hostname-desktop-installer.subiquity-server (complain)
ProcCmdline: /snap/hostname-desktop-installer/1229/usr/bin/python3.10 -m subiquity.cmd.server --use-os-prober --storage-version=2 --postinst-hooks-dir=/snap/hostname-desktop-installer/1229/etc/subiquity/postinst.d
ProcEnviron:
LANG=C.UTF-8
LD_LIBRARY_PATH=<set>
PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz layerfs-path=standard.live.squashfs --- quiet splash
Python3Details: /usr/bin/python3.11, Python 3.11.5, python3-minimal, 3.11.4-5
PythonDetails: N/A
SnapChannel:

SnapRevision: 1229
SnapUpdated: False
SnapVersion: 0+git.09349bf4
SourcePackage: subiquity
Title: install failed crashed with ClientError
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias: dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:sku:
dmi.product.family: Virtual Machine
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH

Tags:

Revision history for this message

Paddy Landau (paddy-landau) wrote on 2023-09-07:

CrashDB.txt Edit (162 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (57.8 KiB, text/plain; charset="utf-8")
CurtinExtractConfig.txt Edit (3.7 KiB, text/plain; charset="utf-8")
CurtinFormattingConfig.txt Edit (1.4 KiB, text/plain; charset="utf-8")
CurtinInitialConfig.txt Edit (339 bytes, text/plain; charset="utf-8")
CurtinLog.txt Edit (47.0 KiB, text/plain; charset="utf-8")
CurtinPartitioningConfig.txt Edit (1.7 KiB, text/plain; charset="utf-8")
CurtinSwapConfig.txt Edit (3.8 KiB, text/plain; charset="utf-8")
InstallerServerLog.txt Edit (137.3 KiB, text/plain; charset="utf-8")
InstallerServerLogInfo.txt Edit (16.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (5.9 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (708 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (6.9 KiB, text/plain; charset="utf-8")
ProbeData.txt Edit (32.9 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Syslog.txt Edit (382.7 KiB, text/plain; charset="utf-8")
Traceback.txt Edit (1.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (133.1 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (50.3 KiB, text/plain; charset="utf-8")

information type:

Private → Public

Revision history for this message

Dan Bungert (dbungert) wrote on 2023-09-07:

2023-09-07 17:40:50,686 ERROR root:30 finish: subiquity/Install/install: FAIL: cannot perform the following tasks:
- Finish setup of run system for "enhanced-secureboot-desktop" (cannot seal the encryption keys: cannot provision storage root key: cannot evict existing object at persistent handle: TPM returned an error whilst executing command TPM_CC_EvictControl: TPM_RC_FAILURE (commands not being accepted because of a TPM failure))