Cannot turn Bluetooth on in Ubuntu 22.04.03 LTS

Bug #2036954 reported by Daniel Lee
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-6.2 (Ubuntu)
New
Undecided
Unassigned

Bug Description

[ 4.240300] kernel: usb 1-11: new high-speed USB device number 5 using xhci_hcd
[ 9.440449] kernel: usb 1-11: device descriptor read/64, error -110
[ 25.056457] kernel: usb 1-11: device descriptor read/64, error -110
[ 25.360292] kernel: usb 1-11: new high-speed USB device number 6 using xhci_hcd
[ 30.688469] kernel: usb 1-11: device descriptor read/64, error -110
[ 46.304457] kernel: usb 1-11: device descriptor read/64, error -110
[ 46.415300] kernel: usb usb1-port11: attempt power cycle
[ 46.892291] kernel: usb 1-11: new high-speed USB device number 7 using xhci_hcd
[ 51.692371] kernel: usb 1-11: Device not responding to setup address.
[ 56.700369] kernel: usb 1-11: Device not responding to setup address.
[ 56.908290] kernel: usb 1-11: device not accepting address 7, error -71
[ 57.104291] kernel: usb 1-11: new high-speed USB device number 8 using xhci_hcd
[ 61.904358] kernel: usb 1-11: Device not responding to setup address.
[ 66.912367] kernel: usb 1-11: Device not responding to setup address.
[ 67.120289] kernel: usb 1-11: device not accepting address 8, error -71
[ 67.123280] kernel: usb usb1-port11: unable to enumerate USB device

Today, I can't use bluetooth as it gives usb 1-11 error on boot.

1] Bluetooth device is attached on Mainboard "ASUS ROG STRIX B650E-I GAMING WIFI STCOM"

2] result of cat /proc/version_signature
  --> Ubuntu 6.2.0-32.32~22.04.1-generic 6.2.16

3] result of cat /proc/version
  --> Linux version 6.2.0-32-generic (buildd@lcy02-amd64-076) (x86_64-linux-gnu-gcc-11 (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2

Tags: bot-comment
Daniel Lee (yukinpl)
description: updated
description: updated
description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/2036954/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Daniel Lee (yukinpl) wrote (last edit ):

# dmidecode 3.3
Getting SMBIOS data from sysfs.
SMBIOS 3.5.0 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
 Manufacturer: ASUS
 Product Name: System Product Name
 Version: System Version
 Serial Number: System Serial Number
 UUID: 08f9fb20-e450-fe04-2368-c87f546f785e
 Wake-up Type: Power Switch
 SKU Number: SKU
 Family: To be filled by O.E.M.

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.3 LTS
Release: 22.04
Codename: jammy
Linux erinnITX 6.2.0-32-generic #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

Daniel Lee (yukinpl)
affects: ubuntu → kernel-package (Ubuntu)
Revision history for this message
Daniel Lee (yukinpl) wrote :

I tried update BIOS ( of motherboard ) , but the problem is still existed.

Revision history for this message
Daniel Lee (yukinpl) wrote :

0a:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller I225-V [8086:15f3] (rev 03)
 DeviceName: Intel I225-V LAN
 Subsystem: ASUSTeK Computer Inc. Ethernet Controller I225-V [1043:87d2]
 Kernel driver in use: igc
 Kernel modules: igc
0b:00.0 Network controller [0280]: MEDIATEK Corp. Device [14c3:0616]
 Subsystem: Foxconn International, Inc. Device [105b:e0cd]
 Kernel driver in use: mt7921e
 Kernel modules: mt7921e

Maybe, the device is MT7921e.

summary: - Today, I can't use bluetooth as it gives usb 1-11 error on boot.
+ Cannot turn Bluetooth on in Ubuntu 22.04.03 LTS
Revision history for this message
Paul White (paulw2u) wrote :

There is no 'kernel-package' in Ubuntu 22.04 so moving...

affects: kernel-package (Ubuntu) → linux (Ubuntu)
affects: linux (Ubuntu) → linux-hwe-6.2 (Ubuntu)
Revision history for this message
Alberto Jovito (thedemon007) wrote (last edit ):

@daniel can you post the exit of command sudo lsusb -v please. I recently report this bug https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.2/+bug/2039334 maybe are releated

Revision history for this message
Daniel Lee (yukinpl) wrote :
Download full text (209.3 KiB)

Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 3.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0
  bDeviceProtocol 3
  bMaxPacketSize0 9
  idVendor 0x1d6b Linux Foundation
  idProduct 0x0003 3.0 root hub
  bcdDevice 6.02
  iManufacturer 3 Linux 6.2.0-34-generic xhci-hcd
  iProduct 2 xHCI Host Controller
  iSerial 1 0000:0f:00.0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 0x001f
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0004 1x 4 bytes
        bInterval 12
        bMaxBurst 0
Hub Descriptor:
  bLength 12
  bDescriptorType 42
  nNbrPorts 0
  wHubCharacteristic 0x000a
    No power switching (usb 1.0)
    Per-port overcurrent protection
  bPwrOn2PwrGood 50 * 2 milli seconds
  bHubContrCurrent 0 milli Ampere
  bHubDecLat 0.0 micro seconds
  wHubDelay 0 nano seconds
  DeviceRemovable 0x00
 Hub Port Status:
Binary Object Store Descriptor:
  bLength 5
  bDescriptorType 15
  wTotalLength 0x000f
  bNumDeviceCaps 1
  SuperSpeed USB Device Capability:
    bLength 10
    bDescriptorType 16
    bDevCapabilityType 3
    bmAttributes 0x02
      Latency Tolerance Messages (LTM) Supported
    wSpeedsSupported 0x0008
      Device can operate at SuperSpeed (5Gbps)
    bFunctionalitySupport 1
      Lowest fully-functional device speed is Full Speed (12Mbps)
    bU1DevExitLat 0 micro seconds
    bU2DevExitLat 0 micro seconds
Device Status: 0x0001
  Self Powered

Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0
  bDeviceProtocol 1 Single TT
  bMaxPacketSize0 64
  idVendor 0x1d6b Linux Foundation
  idProduct 0x0002 2.0 root hub
  bcdDevice 6.02
  iManufacturer 3 Linux 6.2.0-34-generic xhci-hcd
  iProduct 2 xHCI Host Cont...

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Related questions

Remote bug watches

Bug watches keep track of this bug in other bug trackers.