Ubuntu
gnome-utils package

Help takes too long to appear

Bug #388655 reported by David Balažic
This bug report is a duplicate of:  Bug #294182: GNOME's Help Slow to Load. Edit Remove
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-utils (Ubuntu)
Invalid
Low
Ubuntu Desktop Bugs

Bug Description

Ubuntu 9.04

gnome-utils 2.26.0-0ubuntu1
yelp 2.25.1-0ubuntu5

Steps I did:
 - press PrtScr key
 - in the Screenshot dialog, click Help
 - as nothing happens, click again

after a few seconds one, then another help window appers. Both empty (white).

After an eternity (15 seconds), some content appears in them, but then both disappear.

Later on that day:
 - press PrtScr key
 - in the Screenshot dialog, click Help
 - after a second the help window appears, empty
After another 15 seconds, finally I can see the help (with errors, another bug report).

15 seconds is way too long for help to appear. This is not a 486 running an RLL hard drive...

Revision history for this message
Pedro Villavicencio (pedro) wrote :

Thanks for the report, that works fine here, do you get that behavior only with the gnome-screenshot application? could you see if there's any yelp process running with top just after clicking on the help button? thanks.

Changed in gnome-utils (Ubuntu):
assignee: nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
David Balažic (xerces8) wrote :

I just tried a fresh install in VMWare.
After clicking help in gnome-screenshot, it takes 4 seconds for the help window to appear and then 8 seconds more for the content to appear.

It is a fresh install with defult settings.
This happened on a fresh boot, right after login. No other programs started.

I looked with "ps auxw | grep yelp" and it did not find any at any time.

For the gnome-screenshot it always loads the help about 10 seconds.
For gcalctool it loads instantly.
For Disk Usage Analyzer (Baobad 2.26.0) it does not load at all due to some invalid URI error.

Revision history for this message
David Balažic (xerces8) wrote :

I tried on another PC (same SW versions).
There the screenshot help window appears 1 second after clicking the Help button, but is empty, the only after 7 seconds the contents appear. During that time one CPU core is 100% busy with process gnome-help.

This is an Intel Core2 Duo T7200, two core modern CPU running at 2 GHz and the help is a single page with two tables. Makes one think that 100 MHz computers could'nt possible have any GUI ...

Changed in gnome-utils (Ubuntu):
status: Incomplete → New
Revision history for this message
David Balažic (xerces8) wrote :

Ubuntu 9.10 desktop i386 LiveCD

It takes about 4 seconds for the Help window to appear, the additional 13 seconds during which the CPU is 100% loaded, for th actual help text to appear.
(this is with the screenshot help, as in the original report)
The process using the cpu is gnome-help

Robert Roth (evfool)
Changed in gnome-utils (Ubuntu):
status: New → Confirmed
Revision history for this message
Pedro Villavicencio (pedro) wrote :

Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs you find.

Changed in gnome-utils (Ubuntu):
status: Confirmed → Invalid
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