Ubuntu
telepathy-butterfly package

A contact stays offline while he is online

Bug #489647 reported by Funnyplay
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Empathy
Unknown
Unknown
telepathy-butterfly (Ubuntu)
Confirmed
Low
Ubuntu Desktop Bugs

Bug Description

Binary package hint: empathy

There is a certain contact (using a mac) and while his status is 'online' (I verified this in other IM clients)
he remains 'offline' for me. I can chat but not see when he is online.

Greetz,

ProblemType: Bug
Architecture: i386
Date: Sat Nov 28 18:44:59 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: wl
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 LANG=nl_BE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic
SourcePackage: empathy
Uname: Linux 2.6.31-15-generic i686
XsessionErrors:
 (gnome-settings-daemon:2119): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:2119): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2217): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2235): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

Revision history for this message
Funnyplay (ubuntu-funnyplay) wrote :
Revision history for this message
Brian Curtis (bcurtiswx) wrote :

Thank you for your bug report and helping to make Ubuntu a better place. Could you please provide us with a step by step way to reproduce this bug.

Changed in empathy (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Funnyplay (ubuntu-funnyplay) wrote :

The problem is that I cannot "reproduce" the problem, the contact just seems offline while he is actually online (like I said before: I checked it with other IM clients)

Greetz

Revision history for this message
Sebastien Bacher (seb128) wrote :

The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

Revision history for this message
Omer Akram (om26er) wrote :

Are there any news about this bug? Has someone affected by this bug sent the report upstream? May you tell us the bug number? Thanks in advance.

Revision history for this message
Reimundo Heluani (rheluani) wrote :

I just filed https://bugzilla.gnome.org/show_bug.cgi?id=607984 cause I've been affected by this bug quite some time now and haven't seen anything upstream.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for sending the bug to GNOME

Changed in empathy (Ubuntu):
assignee: nobody → Ubuntu Desktop Bugs (desktop-bugs)
status: Incomplete → Triaged
Revision history for this message
Toni Ruottu (toni-ruottu) wrote :

They responded that it is not a bug in gnome, and should be reported to https://bugs.freedesktop.org/

Revision history for this message
Brian Curtis (bcurtiswx) wrote :

This means this bug should be changed to the correct telepathy-spec. Which means we need more information from those effected. Which spec are you using that this problem occurs? (AIM, MSN, GTALK, etc...). Once the spec is found it can be reported correctly to the freedesktop people.

Revision history for this message
Toni Ruottu (toni-ruottu) wrote :

MSN, I filed a bug for butterfly, but it was duped to this one. I change this to an MSN specific bug. Please correct me, if you notice this on other systems.

affects: empathy (Ubuntu) → telepathy-butterfly (Ubuntu)
Revision history for this message
Ryan Gagne (rmgagne) wrote :

I am getting the same issue, only mac using contacts appear as always offline despite their online status.

Revision history for this message
Olivier Le Thanh Duong (olethanh) wrote :

Ryan, could you please tell us which client and version your contacts are using? this would help us reproduce this bug

Sebastien Bacher (seb128)
Changed in telepathy-butterfly (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Bram Bonné (brambonne) wrote :

I seem to have the same problem. This only occurs with the MSN protocol, with people that are using a Mac OS X client (presumably iChat, but I will try to verify this).

Revision history for this message
Bram Bonné (brambonne) wrote :

I am now pretty sure that this problem only occurs when the other person is using iChat. Mac OS X users using Adium appear as online, like they should.

Revision history for this message
Bram Bonné (brambonne) wrote :

I forgot to mention (excuse me for the spam) that I'm using Empathy version 2.30.0.1-0ubuntu3 in Lucid beta.

Changed in telepathy-butterfly (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Olivier Le Thanh Duong (olethanh) wrote :

@Bram thanks for the info, could you please provide a butterfly log containing the moment when such contact come online ? this would be a great helps. The logs are in empathy : Help -> Debug and then select butterfly on the top left box. Thanks in advance

Revision history for this message
Bram Bonné (brambonne) wrote :

I have finally found some time to try this. Attached is the log when a iChat user comes online.

Revision history for this message
Olivier Le Thanh Duong (olethanh) wrote :

Bram, thanks for the info, the bug is now fixed upstream hopefully and will be present in the next version of papyon

Revision history for this message
Olivier Le Thanh Duong (olethanh) wrote :

In particular the problem you had was already reported in https://bugs.launchpad.net/ubuntu/+source/telepathy-butterfly/+bug/561800

Revision history for this message
Jon Haynes (jon-senyahnoj) wrote :

I've got the same problem in python-papyon 0.4.8-0ubuntu1 in Lucid. My colleague uses the Microsoft Messenger for Mac (so it's not just iChat) and I can't see him or initialise conversations with him when he's online. If he logs in using Adium I can see him fine.

Revision history for this message
Olivier Le Thanh Duong (olethanh) wrote :

Hi, could you get the logs of when that person connect (in Help -> debug, both butterfly and empathy logs) and open a new bugs with that infromations? thanks a lot

Revision history for this message
Jon Haynes (jon-senyahnoj) wrote :

Thank you Olivier - new bug #599312

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