Ubuntu
linux package

[Maverick béta ] Invisible mouse

Bug #631494 reported by Raoulsana on 2010-09-06

This bug report is a duplicate of: Bug #492782: [i945gme] Mouse cursor disappears after restarting screen (xrandr / resume). Edit Remove

This bug affects 7 people

Affects		Status	Importance	Assigned to
	openSUSE	Invalid	Undecided	Unassigned
	linux (Fedora)	Invalid	Undecided	Unassigned
	linux (Ubuntu)	Confirmed	Medium	Unassigned
Nominated for Maverick by Raoulsana

Bug Description

On my IBM thinkpad R50e i try the lastest livecd of 10.10 beta
I can't see the mouse pointer but i know it works , i can left/right click and see popup menu
i try ubuntu xubuntu and other distro with this problems

9.10 version work fine on this laptop (10.04 have the black screen of death bug)

kind regards,
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
AudioDevicesInUse:
Cannot stat file /proc/3989/fd/39: Stale NFS file handle
Cannot stat file /proc/3989/fd/45: Stale NFS file handle
                      USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 2550 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'I82801DBICH4'/'Intel 82801DB-ICH4 with AD1981B at irq 11'
   Mixer name : 'Analog Devices AD1981B'
   Components : 'AC97a:41445374'
   Controls : 28
   Simple ctrls : 20
Card29.Amixer.info:
Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 1VHT28WW-1.04'
   Mixer name : 'ThinkPad EC 1VHT28WW-1.04'
   Components : ''
   Controls : 2
   Simple ctrls : 1
Card29.Amixer.values:
Simple mixer control 'Console',0
   Capabilities: pvolume pvolume-joined pswitch pswitch-joined penum
   Playback channels: Mono
   Limits: Playback 0 - 14
   Mono: Playback 6 [43%] [on]
DistroRelease: Ubuntu 10.10
Frequency: I don't know.
LiveMediaBuild: Ubuntu 10.10 "Maverick Meerkat" - Beta i386 (20100901.1)
Lsusb:
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: IBM 1834SWG
Package: linux (not installed)
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.35-19.28-generic 2.6.35.3
Regression: Yes
RelatedPackageVersions: linux-firmware 1.38
Reproducible: No
RfKill:
0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: ramzswap
Tags: maverick regression-potential needs-upstream-testing staging
Title: [STAGING]
Uname: Linux 2.6.35-19-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/11/2005
dmi.bios.vendor: IBM
dmi.bios.version: 1WET84WW (2.04 )
dmi.board.name: 1834SWG
dmi.board.vendor: IBM
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: IBM
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnIBM:bvr1WET84WW(2.04):bd07/11/2005:svnIBM:pn1834SWG:pvrThinkPadR50e:rvnIBM:rn1834SWG:rvrNotAvailable:cvnIBM:ct10:cvrNotAvailable:
dmi.product.name: 1834SWG
dmi.product.version: ThinkPad R50e
dmi.sys.vendor: IBM

See original description

Tags:

Revision history for this message

Charlie Kravetz (cjkgeek) wrote on 2010-09-06:

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 631494

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

We also need to know if the mouse you are using is a PS/2 or USB mouse, corded or cordless. Or is this using the touchpad on your portable system?

When reporting bugs in the future please use apport, either via the appropriate application's "Help -> Report a Problem" menu or using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06:

It is the touchpad
I'll make your requested command this week

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: AcpiTables.txt

AcpiTables.txt Edit (142.1 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: AlsaDevices.txt

AlsaDevices.txt Edit (650 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: AplayDevices.txt

AplayDevices.txt Edit (323 bytes, text/plain)

apport information

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Raoulsana (raoulsana) wrote on 2010-09-06: ArecordDevices.txt

ArecordDevices.txt Edit (622 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: BootDmesg.txt

BootDmesg.txt Edit (45.5 KiB, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: Card0.Amixer.values.txt

Card0.Amixer.values.txt Edit (4.3 KiB, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: Card0.Codecs.codec97.0.ac97.0.0.txt

Card0.Codecs.codec97.0.ac97.0.0.txt Edit (664 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: Card0.Codecs.codec97.0.ac97.0.0.regs.txt

#10

Card0.Codecs.codec97.0.ac97.0.0.regs.txt Edit (767 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: CurrentDmesg.txt

#11

CurrentDmesg.txt Edit (274 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: IwConfig.txt

#12

IwConfig.txt Edit (559 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: Lspci.txt

#13

Lspci.txt Edit (10.3 KiB, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: PciMultimedia.txt

#14

PciMultimedia.txt Edit (758 bytes, text/plain)

apport information

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-06: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (533 bytes, text/plain)

apport information

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Raoulsana (raoulsana) wrote on 2010-09-06: ProcInterrupts.txt

#16

ProcInterrupts.txt Edit (1.2 KiB, text/plain)

apport information

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Raoulsana (raoulsana) wrote on 2010-09-06: ProcModules.txt

#17

ProcModules.txt Edit (2.4 KiB, text/plain)

apport information

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Raoulsana (raoulsana) wrote on 2010-09-06: UdevDb.txt

#18

UdevDb.txt Edit (83.1 KiB, text/plain)

apport information

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Raoulsana (raoulsana) wrote on 2010-09-06: UdevLog.txt

#19

UdevLog.txt Edit (188.4 KiB, text/plain)

apport information

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Raoulsana (raoulsana) wrote on 2010-09-06: WifiSyslog.txt

#20

WifiSyslog.txt Edit (70.2 KiB, text/plain)

apport information

Revision history for this message

Charlie Kravetz (cjkgeek) wrote on 2010-09-06:

#21

Thanks for the supporting documentation! Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Incomplete → Confirmed

Revision history for this message

Charlie Kravetz (cjkgeek) wrote on 2010-09-07:

#22

Has someone affected by this bug sent a bug report to the other distributions? Could you tell us the bug number, so we can add a bugwatch that will inform us about its status? Ubuntu will not actually be working those bugs, and the fix in Ubuntu may or may not work in them. The tasks you have opened are used to track bugs in the other distributions. Thanks in advance.

Revision history for this message

priyank566 (priyank-patel566) wrote on 2010-09-07:

#23

Hi
I have the same problem
I have Hp pavillion dv1000 notebook pc
but when I installed the the older version of maverik kernel rc5 and logged into ubuntu maverik beta
the mouse pointer worked i.e. it became visible

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-09-07:

#24

Charlie : I have test those distro but i don't make bug report so i can't give you bug number

Revision history for this message

Charlie Kravetz (cjkgeek) wrote on 2010-09-07:

#25

Thank you for responding. If they are failing also, comments are enough to tell the developers of Ubuntu that. Without an upstream bug report, there will be no action taken for those distributions. I am marking the upstream projects as invalid because there are no upstream report numbers.

Changed in linux (Fedora):
status:	New → Invalid
Changed in opensuse:
status:	New → Invalid

Revision history for this message

Michael von Glasow (michael-vonglasow) wrote on 2010-09-12:

#26

Same here, Fujitsu-Siemens Lifebook S7010 with Intel 8285x (82852 or 82855, at least that's what the Windows driver supplied by Fujitsu-Siemens reports): 10.04 has the black screen of death bug (see also #576294 and #568939). 10.10 starts up but the mouse pointer is invisible. The mouse itself works, i.e. if I blindly push it to the top-right, then move it back a little, the "power button" menu opens, and as I drag the mouse downwards, the menu items get highlighted.

So the issue is *not* about the mouse hardware not being recognized; the system recognizes the mouse and knows where it's pointing, it's just that the pointer is not rendered on the screen.

This, in conjunction with the fact that both Raoulsana and I are seeing this behavior on laptops affected by the 10.04 black screen of death issue, causes me to suspect a graphics driver bug.

Revision history for this message

terryazthompson (terry-azthompson) wrote on 2010-09-13:

#27

I have all similar problems with Dell Inspiron 1150 intell 82852 graphics card. But one additional.

Had black screen in 10.4
Had mouse not visible problem in all 10.10 alpha versions and in beta.

I upgraded to the partial upgrade after installing beta version from scratch on 9/13/10 at 1:00AM MST and now I boot into console mode, no graphics found.

Revision history for this message

Dovydas (laisve) wrote on 2010-09-18:

#28

I have the same problem:
10.04 – black screen of death
10.10 – invisible mouse pointer

My system:
HP Compaq nx9030
Video: Intel 82852/855GM Integrated Graphics Device

Revision history for this message

Michael von Glasow (michael-vonglasow) wrote on 2010-10-10:

#29

Just tried the live CD (released today) on the Lifebook S7010 and it looks OK: I get a screen with a mouse pointer, so it seems the issue is resolved. I'll upgrade the installation and post the results when running from hard disk.

Revision history for this message

Michael von Glasow (michael-vonglasow) wrote on 2010-10-10:

#30

OK when running from the hard disk - solution is confirmed from my part.

Revision history for this message

Otto Kekäläinen (otto) wrote on 2010-10-13:

#31

Could this be a duplicate of bug #492782 ?

Can you bring back the cursor if you switch to console and back with Ctrl+Alt+F1 and Ctrl+Alt+F7?

Revision history for this message

Raoulsana (raoulsana) wrote on 2010-10-18:

#32

Hello,
I make test with the release (latest) 10.10 on the same laptop and i don't have this problem i try the livecd and a clean install.

Revision history for this message

Ubfan (ubfan1) wrote on 2010-11-08:

#33

Sometimes after the screensaver, the mouse pointer becomes invisible on a current to 11/6 Maverick 10.10 system. I am running the Nvidia graphics 6150, without the proprietary drivers. I don't recall seeing this problem in any earlier release. The hardware did not have problems with the 10.04 black screen of death. Going to a virtual terminal and returning did not restore the pointer. I usually just reboot.