Ubuntu
xserver-xorg-video-intel package

[gm45] Xorg freeze (except mouse pointer) after closing the lid

Bug #749775 reported by Nicolò Chieffo on 2011-04-03

This bug report is a duplicate of: Bug #740126: Disabling an output can cause vblank events to be missed. Edit Remove

This bug affects 10 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-intel (Ubuntu)	Confirmed	High	Unassigned

Bug Description

Binary package hint: xorg

After closing (and of course opening) the laptop lid, xorg graphic freeze, except the mouse pointer.
Clicking and pressing keyboard buttons has no effect.
To recover just ctrl-alt-f1, login and restart GDM service

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: xorg 1:7.6+4ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-7.39-generic 2.6.38
Uname: Linux 2.6.38-7-generic i686
Architecture: i386
Date: Mon Apr 4 00:35:07 2011
DistroCodename: natty
DistroVariant: ubuntu
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta i386 (20110330)
ProcEnviron:
LANGUAGE=en_US:en
PATH=(custom, user)
LANG=en_US.utf8
SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.1-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu1
---
Architecture: i386
CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,vpswitch,regex,animation,snap,expo,move,compiztoolbox,place,grid,imgpng,gnomecompat,wall,ezoom,workarounds,staticswitcher,resize,fade,unitymtgrabhandles,scale,session,unityshell]
DRM.card0.DP.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.DP.2:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.DP.3:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.HDMI.A.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.HDMI.A.2:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DRM.card0.LVDS.1:
status: connected
enabled: enabled
dpms: On
modes: 1440x900 1440x900
edid-base64: AP///////wBMo0JUAAAAAAASAQOQHhN4Cof1lFdPjCcnUFQAAAABAQEBAQEBAQEBAQEBAQEBHSqg6FGEIDAuRpkAL74QAAAaFByg6FGEIDAuRpkAL74QAAAaAAAA/gBUVDIxOYExNDFCVAogAAAAAAAMEBcbNmmp/wIBCiAgANA=
DRM.card0.VGA.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
DistUpgraded: Fresh install
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: ubuntu
GraphicsCard:
Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0233]
   Subsystem: Dell Device [1028:0233]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta i386 (20110330)
MachineType: Dell Inc. Latitude E6400
Package: xorg 1:7.6+4ubuntu3
PackageArchitecture: i386
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcEnviron:
LANGUAGE=en_US:en
PATH=(custom, user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=9383983b-e389-4211-a3cb-920dc3f33f21 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic 2.6.38.2
Renderer: Unknown
Tags: natty running-unity ubuntu
Uname: Linux 2.6.38-8-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/16/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A28
dmi.board.name: 0RX493
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA28:bd02/16/2011:svnDellInc.:pnLatitudeE6400:pvr:rvnDellInc.:rn0RX493:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E6400
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.4+bzr20110406-0ubuntu1
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.1-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu6

[lspci]
00:00.0 Host bridge [0600]: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub [8086:2a40] (rev 07)
Subsystem: Dell Device [1028:0233]
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller [8086:2a42] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0233]

See original description

Tags:

Revision history for this message

Nicolò Chieffo (yelo3) wrote on 2011-04-03:

Dependencies.txt Edit (5.7 KiB, text/plain; charset="utf-8")

bugbot (bugbot) on 2011-04-04

affects:

xorg (Ubuntu) → xserver-xorg-input-evdev (Ubuntu)

Revision history for this message

jnns (jnns) wrote on 2011-04-05:

The same thing happens for me after my laptop switches of the screen due to idleness. After moving the mouse or pressing the keyboard the screen wakes up again but greets me with a frozen desktop. Mouse movement still works though.

Using Ubuntu Natty with the latest updates.

Revision history for this message

Timo Aaltonen (tjaalton) wrote on 2011-04-05:

please run 'apport-collect -p xorg 749775'

affects:	xserver-xorg-input-evdev (Ubuntu) → xorg (Ubuntu)
Changed in xorg (Ubuntu):
status:	New → Incomplete

bugbot (bugbot) on 2011-04-05

affects:

xorg (Ubuntu) → xserver-xorg-input-evdev (Ubuntu)

Revision history for this message

Nicolò Chieffo (yelo3) wrote on 2011-04-05: Re: [Bug 749775] Re: Xorg freeze (except mouse pointer) after closing the lid

Timo, before or after the bug has occurred?

Revision history for this message

Bryce Harrington (bryce) wrote on 2011-04-05: Re: [Ubuntu-x-swat] [Bug 749775] Re: Xorg freeze (except mouse pointer) after closing the lid

On Tue, Apr 05, 2011 at 03:03:10PM -0000, Nicolò Chieffo wrote:
> Timo, before or after the bug has occurred?

It's usually best to collect it from right after the bug has occurred.

Revision history for this message

Nicolò Chieffo (yelo3) wrote on 2011-04-05: Re: [Ubuntu-x-swat] [Bug 749775] Re: Xorg freeze (except mouse pointer) after closing the lid

Is it possible to run that command from the console or do I need a
gui? That's because right after the bug has occurred I can access the
console, but I have to restart X in order to have a working gui

On Tue, Apr 5, 2011 at 11:35 PM, Bryce Harrington
<email address hidden> wrote:
> On Tue, Apr 05, 2011 at 03:03:10PM -0000, Nicolò Chieffo wrote:
>> Timo, before or after the bug has occurred?
>
> It's usually best to collect it from right after the bug has occurred.
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/749775
>
> Title:
> Xorg freeze (except mouse pointer) after closing the lid
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-evdev/+bug/749775/+subscribe
>

Revision history for this message

Bryce Harrington (bryce) wrote on 2011-04-05:

On Tue, Apr 05, 2011 at 09:43:26PM -0000, Nicolò Chieffo wrote:
> Is it possible to run that command from the console or do I need a
> gui? That's because right after the bug has occurred I can access the
> console, but I have to restart X in order to have a working gui

Yes, it will pop up a console-based interface for sending in the bug.

Revision history for this message

Nicolò Chieffo (yelo3) wrote on 2011-04-10: BootDmesg.txt

BootDmesg.txt Edit (62.5 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Nicolò Chieffo (yelo3) wrote on 2011-04-10: CurrentDmesg.txt

CurrentDmesg.txt Edit (13.1 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: Dependencies.txt

#10

Dependencies.txt Edit (5.7 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: GconfCompiz.txt

#11

GconfCompiz.txt Edit (36.5 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: GdmLog.txt

#12

GdmLog.txt Edit (24.1 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: GdmLog1.txt

#13

GdmLog1.txt Edit (25.4 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: GdmLog2.txt

#14

GdmLog2.txt Edit (25.2 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: Lspci.txt

#15

Lspci.txt Edit (14.6 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: Lsusb.txt

#16

Lsusb.txt Edit (685 bytes, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: ProcCpuinfo.txt

#17

ProcCpuinfo.txt Edit (1.6 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: ProcInterrupts.txt

#18

ProcInterrupts.txt Edit (1.6 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: ProcModules.txt

#19

ProcModules.txt Edit (2.5 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: UdevDb.txt

#20

UdevDb.txt Edit (125.7 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: UdevLog.txt

#21

UdevLog.txt Edit (301.6 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: XorgLog.txt

#22

XorgLog.txt Edit (35.1 KiB, text/plain)

apport information

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Nicolò Chieffo (yelo3) wrote on 2011-04-10: XorgLogOld.txt

#23

XorgLogOld.txt Edit (36.9 KiB, text/plain)

apport information

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Timo Aaltonen (tjaalton) wrote on 2011-04-20: Re: Xorg freeze (except mouse pointer) after closing the lid

#24

nothing on those logs, probably a hung gpu

affects:	xserver-xorg-input-evdev (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → New

Bryce Harrington (bryce) on 2011-04-21

summary:

- Xorg freeze (except mouse pointer) after closing the lid
+ [gm45] Xorg freeze (except mouse pointer) after closing the lid

Revision history for this message

Bryce Harrington (bryce) wrote on 2011-04-21:

#25

The Gdm log 2 has a backtrace that does appear to be what gets shown when there's a gpu hang, however no gpu lockup error numbers are shown in the dmesg as usual.

Please reproduce the freeze, and then with the system frozen ssh into it (you may have to connect ethernet cable) and collect both 'dmesg > dmesg.txt' and your /sys/kernel/debug/dri/0/i915_error_state and attach both to this bug report.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Incomplete

bugbot (bugbot) on 2011-04-24

tags:

added: mouse-pointer

bugbot (bugbot) on 2011-04-27

description:

updated

Revision history for this message

Ananth P (ananthp) wrote on 2011-04-30:

#26

I face this problem consistently. I have intel integrated GPU.

Revision history for this message

Nicolò Chieffo (yelo3) wrote on 2011-04-30: Re: [Bug 749775] Re: [gm45] Xorg freeze (except mouse pointer) after closing the lid

#27

dmesg.txt Edit (64.3 KiB, text/plain; charset=US-ASCII; name="dmesg.txt")
i915_error_state Edit (24 bytes, application/octet-stream; name=i915_error_state)

Hi Bryce, I managed to collect all the things that you were asking through ssh.

Bryce Harrington (bryce) on 2011-05-03

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → Confirmed
importance:	Undecided → High

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[gm45] Xorg freeze (except mouse pointer) after closing the lid

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xserver-xorg-video-intel package