kernel panic when safely removing external USB HD

Bug #835323 reported by Carla Sella
28
This bug affects 6 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When clicking on "Safely remove" on my USB external HD on the launcher, I get this message:
Kernel panic - not syncing: Fatal exception in interrupt Pid: 9 Comm: ksoftirqd/1 Tainted G D 3.0.8.9 - generic # 2 ubuntu....
panic occured, switching back to text console.
I cannot get a screenshot as my pc gets blocked on a black terminal, can't do anything but reboot manually.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: charlie 2357 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xdbff8000 irq 22'
   Mixer name : 'Analog Devices AD1988'
   Components : 'HDA:11d41988,10438241,00100400'
   Controls : 36
   Simple ctrls : 21
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=370b4504-ac8b-49f5-b54b-052fa5b01b25
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
IwConfig: Error: [Errno 2] No such file or directory
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-9-generic root=UUID=1ab3c2d9-9b38-4502-9e2a-434ec6833169 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-9.12-generic 3.0.3
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-9-generic N/A
 linux-backports-modules-3.0.0-9-generic N/A
 linux-firmware 1.59
RfKill: Error: [Errno 2] No such file or directory
Tags: oneiric running-unity
UdevDb: Error: [Errno 2] No such file or directory
Uname: Linux 3.0.0-9-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-08-14 (12 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare video
dmi.bios.date: 05/28/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0702
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0702:bd05/28/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: charlie 2357 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xdbff8000 irq 22'
   Mixer name : 'Analog Devices AD1988'
   Components : 'HDA:11d41988,10438241,00100400'
   Controls : 36
   Simple ctrls : 21
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=370b4504-ac8b-49f5-b54b-052fa5b01b25
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
IwConfig: Error: [Errno 2] No such file or directory
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-9-generic root=UUID=1ab3c2d9-9b38-4502-9e2a-434ec6833169 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-9.12-generic 3.0.3
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-9-generic N/A
 linux-backports-modules-3.0.0-9-generic N/A
 linux-firmware 1.59
RfKill: Error: [Errno 2] No such file or directory
Tags: oneiric running-unity
UdevDb: Error: [Errno 2] No such file or directory
Uname: Linux 3.0.0-9-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-08-14 (12 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare video
dmi.bios.date: 05/28/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0702
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0702:bd05/28/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 835323

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Carla Sella (carla-sella) wrote : AcpiTables.txt

apport information

description: updated
tags: added: apport-collected oneiric running-unity
description: updated
Revision history for this message
Carla Sella (carla-sella) wrote : AlsaDevices.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : AplayDevices.txt

apport information

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Carla Sella (carla-sella) wrote : ArecordDevices.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : BootDmesg.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Lspci.txt

apport information

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Carla Sella (carla-sella) wrote : Lsusb.txt

apport information

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Carla Sella (carla-sella) wrote : PciMultimedia.txt

apport information

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Carla Sella (carla-sella) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : ProcModules.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : PulseSinks.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : PulseSources.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : UdevLog.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → New
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Carla Sella (carla-sella) wrote : AcpiTables.txt

apport information

description: updated
Revision history for this message
Carla Sella (carla-sella) wrote : AlsaDevices.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : AplayDevices.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : ArecordDevices.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : BootDmesg.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Lspci.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : Lsusb.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : PciMultimedia.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : ProcModules.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : PulseSinks.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : PulseSources.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : UdevLog.txt

apport information

Revision history for this message
Carla Sella (carla-sella) wrote : WifiSyslog.txt

apport information

Revision history for this message
Brad Figg (brad-figg) wrote : Test with newer development kernel (3.0.0-11.18)

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel currently in the release pocket than the one you tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-11.18
Revision history for this message
Carla Sella (carla-sella) wrote : Re: kernel panic when safley removing external USB HD

After applying all updates, when I safley remove the external USB HD (after having copied a file to a USB key) instead of having a black screen with a kernel panic message, my PC freezes, can't do anything but switch it off by pressing the power button.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Brad Figg (brad-figg) wrote : Test with newer development kernel (3.0.0-12.19)

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We have noted that there is a newer version of the development kernel than the one you last tested when this issue was found. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.0.0-12.19
Revision history for this message
Carla Sella (carla-sella) wrote : Re: kernel panic when safley removing external USB HD

I have applied all updates to my PC.

lsb_release -a
LSB Version: core-2.0-amd64:core-2.0-noarch:core-3.0-amd64:core-3.0-noarch:core-3.1-amd64:core-3.1-noarch:core-3.2-amd64:core-3.2-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu oneiric (development branch)
Release: 11.10
Codename: oneiric

uname -a
Linux charlie02 3.0.0-11-generic #18-Ubuntu SMP Tue Sep 13 23:38:01 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

But I still have the same exact problem as comment #39

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
summary: - kernel panic when safley removing external USB HD
+ kernel panic when safely removing external USB HD
Revision history for this message
florin (florin-arjocu) wrote :

I don't think it is the same bug as #868628 as this is triggered by a user action. I also have it in Oneiric Ocelot:

florin@florin-Satellite-C650:~$ uname -a
Linux florin-Satellite-C650 3.0.0-12-generic #20-Ubuntu SMP Fri Oct 7 14:56:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

Revision history for this message
florin (florin-arjocu) wrote :
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