Canonical System Image

unity crash while using messaging app

Bug #1531775 reported by Victor gonzalez
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical System Image
Incomplete
Undecided
Unassigned

Bug Description

While trying to reproduce the bug 1531167 with messaging and telegram app unity8 crashed.

Product: bq Aquaris E5
FW version: OTA-8 .5

Steps to reproduce:
1. Lock the device's screen
2. Receive SMS and cover/uncover proximity sensor like the video shows.
3. Unlock the screen
4. Swipe to apps Scope

Actual Result:
Unity8 crashes after receiving a SMS and play with proximity sensor

Expected Result:
Unity should not crash

Additional info: After trying several times the steps, I did not reproduce the bug again.

Tags: bq
Revision history for this message
Victor gonzalez (victor-gonzalez-0) wrote :
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

@victor what crash files do you see in /var/crash? Want to determine if it was unity8 or unity-system-compositor

Changed in canonical-devices-system-image:
status: New → Incomplete
Revision history for this message
Victor gonzalez (victor-gonzalez-0) wrote :

There were no files in /var/crash :( I don't know why. Is the same as the bug 1526333, when camera crashes, there are no crash files generated in the /var/crash path.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

@Victor, is crash reporting enabled? The version you mention in the description is OTA 8.5 and crash reporting is disabled by default on stable releases.

You can enable crash reporting in system-settings / Security & Privacy / Disgnostics and check the box "App crashes and errors" in the section "Report to Canonical"

Revision history for this message
Victor gonzalez (victor-gonzalez-0) wrote :

@jean, thanks now is enabled, I reproduced again the bug and got this logs in /var/crash.

Hope this is useful for you :)

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