Archived patron notes still appear in OPAC

Bug #1970258 reported by Terran McCanna
34
This bug affects 7 people
Affects Status Importance Assigned to Milestone
Evergreen
Confirmed
Medium
Unassigned

Bug Description

Evergreen 3.8, Bootstrap OPAC:

This may be acting as intended, but patron-visible notes that have been archived still appear in the OPAC to the patron, and are still counted in the unread messages number. They are still able to be marked Deleted by the patron as well, which hides them from view in the staff client.

My original view was that the Archived status was to allow staff to keep messages for their own future reference even if the patron deleted them from their OPAC view. But, it doesn't really seem to function this way.

Thoughts?

tags: added: needsdiscussion
removed: needsdiscussin
Revision history for this message
Lindsay Stratton (lstratton) wrote :

I think that archiving a note should make it non-patron visible, or at least retain a copy of the note in the staff interface even if it is deleted by the patron.

Some kind of flag, like "patron deleted", would be helpful in that scenario.

Changed in evergreen:
status: New → Confirmed
Revision history for this message
Lindsay Stratton (lstratton) wrote :

On further testing, in 3.8 -

When a patron deletes a note the note is not cleared from the staff interface and it is flagged deleted.

There is no indication that it was deleted by the patron, other than that staff are unable to delete archived notes. This is, IMO, confusing.

Changed in evergreen:
importance: Undecided → Medium
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.