Patron alerts do not display on initial loading of patron information.
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Evergreen |
Confirmed
|
Undecided
|
Unassigned | ||
Bug Description
Tested in Evergreen 3.7.2 and 3.8.0
When the patron information is first loaded on the patron screen the Standing Penalty/Alert messages do not display under the name on the left hand side of the screen. The name of the patron does turn red indicating some sort of alert message but the alert itself does not display until you click on different tab.
Here are the steps to duplicate the issue:
1) Find a patron that has a standing penalty with the Staff Alert field set to true (i.e. ALERT_NOTE or INVALID_
2) Go to Search - Serach Patron and search for the patron.
3) Select the patron from the list. Notice the information for that patron displays on the left but the standing penalty/alert message does not display.
4) Click on any of the tabs (Check Out, Items Out, Holds ect...)
5) The Standing penalty/Alert Message will then display under the name on the left hand side.
| tags: | added: patron |
| Changed in evergreen: | |
| status: | New → Confirmed |
| Terran McCanna (tmccanna) wrote | #1 |
| Jennifer Pringle (jpringle-u) wrote | #2 |
Noting that if you double-click on the patron from the list to fully open the patron account, the alerts do load. But, if you single-click on the patron from the list they do not.
(And that it is just the first time. If you redo the search and single-click on the patron after it's been loaded before, then it loads.)