Unable to Archive or Remove Patron Notes in 3.11

Bug #2043600 reported by Courtney Brown
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This bug affects 1 person
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Bug Description

Since upgrading to 3.11.1 staff are unable to archive or remove patron notes. When attempting these actions, staff receive the "warning" sound and nothing happens. I also noticed that nothing happens when attempting to unarchive notes as well. Again, staff only receive the "warning" sound and the note remains archived. I did notice several related Bugs: #1977877, #1978003, #1970258. However, none directly explains our described issues.

Tags: patron
tags: added: patron
Revision history for this message
Terran McCanna (tmccanna) wrote :

I'm not able to recreate this issue on a 3.12 test server while logging in with a Circulator account. Can you recreate this problem on one of the public test servers?

Is this occurring on both manually created notes and automatically created notes? Does it make a difference whether they are patron-visible or not?

Are any red error messages showing up in your browser console? (Click F12 and make sure it is showing Console errors to view.)

Revision history for this message
Jennifer Pringle (jpringle-u) wrote :

We've been running 3.11.1(plus some backports) for just over three weeks and so far we haven't encountered any issues with notes in testing or had any reported by our libraries. I just re-tested and with a library staff account I can remove and un-archive manually created notes.

Revision history for this message
Terran McCanna (tmccanna) wrote :

I wonder if it is a permissions level issue - like, maybe if the notes are set to the consortium and the staff can only edit at the branch or something like that.

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