HPLIP

systray.py crashed with UnicodeDecodeError in notifierActivated(): 'utf8' codec can't decode byte 0xd1 in position 79: unexpected end of data

Bug #943888 reported by John Gluck on 2012-03-01

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	New	Undecided	Gaurav Sood
	hplip (Ubuntu)	Fix Released	High	Unassigned

Bug Description

Printing web page from firefox.

ProblemType: Crash
DistroRelease: Ubuntu 12.04
Package: hplip-data 3.12.2-1
ProcVersionSignature: Ubuntu 3.2.0-17.27-generic 3.2.6
Uname: Linux 3.2.0-17-generic x86_64
ApportVersion: 1.93-0ubuntu2
Architecture: amd64
Date: Thu Mar 1 16:08:17 2012
ExecutablePath: /usr/share/hplip/systray.py
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
InterpreterPath: /usr/bin/python2.7
Lpstat:
device for HP_LaserJet_Professional_M1217nfw_MFP: hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?zc=NPI829A86
device for HP_LaserJet_Professional_M1217nfw_MFP_fax: hpfax:/net/HP_LaserJet_Professional_M1217nfw_MFP?zc=NPI829A86
MachineType: OEM OEM
PackageArchitecture: all
Papersize: letter
PpdFiles:
HP_LaserJet_Professional_M1217nfw_MFP_fax: HP Fax3 hpcups
HP_LaserJet_Professional_M1217nfw_MFP: HP LaserJet Professional m1217nfw MFP, hpcups 3.11.7, requires proprietary plugin
ProcCmdline: /usr/bin/python /usr/bin/hp-systray
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-17-generic root=UUID=c6965837-aa0f-4b82-a9ea-aa522e70fff3 ro quiet splash vt.handoff=7
PythonArgs: ['/usr/bin/hp-systray']
SourcePackage: hplip
Title: systray.py crashed with UnicodeDecodeError in notifierActivated(): 'utf8' codec can't decode byte 0xd1 in position 79: unexpected end of data
Traceback:
Traceback (most recent call last):
File "/usr/share/hplip/ui4/systemtray.py", line 633, in notifierActivated
msg = "%s\n%s: %s\n(%s/%s)" % (unicode(d), desc, event.title, event.username, event.job_id)
UnicodeDecodeError: 'utf8' codec can't decode byte 0xd1 in position 79: unexpected end of data
UpgradeStatus: Upgraded to precise on 2012-03-01 (0 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/30/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: G31MX Series
dmi.board.vendor: Foxconn
dmi.chassis.type: 3
dmi.chassis.vendor: OEM
dmi.chassis.version: OEM
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd07/30/2008:svnOEM:pnOEM:pvrOEM:rvnFoxconn:rnG31MXSeries:rvr:cvnOEM:ct3:cvrOEM:
dmi.product.name: OEM
dmi.product.version: OEM
dmi.sys.vendor: OEM

Tags:

Revision history for this message

John Gluck (mcgluck) wrote on 2012-03-01:

BootDmesg.txt Edit (47.9 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (1.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (754 bytes, text/plain; charset="utf-8")
Locale.txt Edit (327 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (382 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (76.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (814 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (119.2 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (244.2 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2012-03-01

tags:

removed: need-duplicate-check

Jean-Baptiste Lallement (jibel) on 2012-03-21

visibility:	private → public
Changed in hplip (Ubuntu):
status:	New → Confirmed
importance:	Undecided → High
tags:	added: qa-manual-testing

Revision history for this message

Jean-Baptiste Lallement (jibel) wrote on 2012-03-21:

[Free-scores.com]_pachelbel-johann-cannon-666.pdf Edit (222.0 KiB, application/pdf)

Same problem in Precise when printing the PDF file attached.

Revision history for this message

Mirzet Kadic (caracal-enl) wrote on 2012-04-04:

I printed something from google maps and used chrome. After the job has finished I saw this crashreport.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-04-04:

Can someone at HP look into this? Thanks.

Revision history for this message

Gaurav Sood (gaurav-sood) wrote on 2012-04-04:

Hi John

Can you share with us the webpage you were trying to print

Gaurav

Changed in hplip:
assignee:	nobody → Gaurav Sood (gaurav-sood)

Revision history for this message

Gaurav Sood (gaurav-sood) wrote on 2012-04-05:

Hi Jean-Baptiste

I tried printing your pdf page from hp-toolbox/application and it printed fine without any errors in both the cases
Download hplip package from the following link and then check

http://hplipopensource.com/hplip-web/index.html

It seems there is some problem with the package taken from ubuntu repository

Gaurav

MARIO LUIZ TOSTA DA SILVA (mlts57) on 2019-06-28