intel

  1. Bug #1943004
  2. Activity log

Activity log for bug #1943004

Date Who What changed Old value New value Message
2021-09-08 08:38:44 Doug Jacobs bug added bug
2021-09-08 08:44:30 Doug Jacobs description [Summary] Image: iotg-focal-desktop-20210813.img Using a USB-C adapter, you can connect an external monitor using DP or HDMI. But when you try with this DUT, the monitor is not detected under Settings. [Steps to reproduce] Connect USB-3 adapter with HDMI and DP ports Try the HDMI port then the DP port. [Expected result] Ubuntu should detect the monitor under Settings. [Actual result] Ubuntu fails to detect an external monitor. [Failure rate] 100% [Additional information] CID: 202109-29412 SKU: system-manufacturer: Intel Corporation system-product-name: Tiger Lake Client Platform bios-version: TGLIFUI1.R00.3455.A02.2011240812 CPU: 11th Gen Intel(R) Core(TM) i5-1145GRE @ 2.60GHz (8x) GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9a49] (rev 01) kernel-version: 5.11.0-1012-intel [Stage] Issue reported and logs collected right after it happened [Summary] Image: iotg-focal-desktop-20210813.img Using a USB-C adapter, you can connect an external monitor using DP or HDMI. But when you try with this DUT, the monitor is not detected under Settings. [Steps to reproduce] Connect USB-3 adapter with HDMI and DP ports Try the HDMI port then the DP port. [Expected result] Ubuntu should detect the monitor under Settings. [Actual result] Ubuntu fails to detect an external monitor. [Failure rate] 100% [Additional information] CID: 202109-29412 SKU: system-manufacturer: Intel Corporation system-product-name: Tiger Lake Client Platform bios-version: TGLIFUI1.R00.3455.A02.2011240812 CPU: 11th Gen Intel(R) Core(TM) i5-1145GRE @ 2.60GHz (8x) GPU: 00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9a49] (rev 01) kernel-version: 5.11.0-1012-intel [Stage] Issue reported and logs collected right after it happened
2021-09-08 08:44:57 Doug Jacobs attachment added checkbox-session.tgz https://bugs.launchpad.net/bugs/1943004/+attachment/5523735/+files/checkbox-session.tgz
2021-09-08 08:45:00 Doug Jacobs attachment added snap_list.log https://bugs.launchpad.net/bugs/1943004/+attachment/5523736/+files/snap_list.log
2021-09-08 08:45:11 Doug Jacobs attachment added acpidump.log https://bugs.launchpad.net/bugs/1943004/+attachment/5523737/+files/acpidump.log