Launchpad itself

email processor oops reports are opaque/nearly useless

Bug #230106 reported by Diogo Matsubara
6
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
High
Unassigned

Bug Description

In an oops like OOPS-863CEMAIL1 we can see the following:

Exception type None
Exception value None

When an oops is raised we should always set an exception type and exception value.

It's also be nice if the sent message appeared directly in the Request variables section of the oops report instead of just the URL for the message in the librarian.

Tags: lp-bugs
Revision history for this message
Diogo Matsubara (matsubara) wrote :

Bjorn, do you think this one can be fixed for 1.2.6? Thanks

Changed in malone:
assignee: nobody → bjornt
Björn Tillenius (bjornt)
Changed in malone:
assignee: Björn Tillenius (bjornt) → nobody
Curtis Hovey (sinzui)
Changed in malone:
status: New → Triaged
importance: Undecided → Low
Revision history for this message
Deryck Hodge (deryck) wrote :

While not really related to better bug notifications, this should be easy to clean up as part of that work.

tags: added: story-better-bug-notification
Revision history for this message
Gavin Panella (allenap) wrote :

Abel's work on statement logging for checkwatches could also help to improve OOPS reports if reused in the email code.

Revision history for this message
Gavin Panella (allenap) wrote :

Ursula says:

  We're having about 270 oopses of the "None: None" kind
  (OOPS-1579CEMAIL1) on a daily basis. We cannot say what's the
  problem because the oops report is almost empty, and we'd need to
  fix bug 230106 to have more info. Deryck said it won't be fixed
  soon, but I guess that given the number of oopses maybe we should
  try something to diagnose that problem

If we don't know what's causing the OOPS, we don't know if it's important or not, so I'm bumping this to High so that we find out sooner.

Changed in malone:
importance: Low → High
Revision history for this message
Deryck Hodge (deryck) wrote :

Yes, agreed we should debug what's going on.

Gary Poster (gary)
tags: removed: story-better-bug-notification
Robert Collins (lifeless)
summary: - emails interface oops reports need better error messages
+ email processor oops reports are opaque/nearly useless
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