Linux

Acer AO722 freezes after auto login

Bug #983514 reported by Aurele Theriault on 2012-04-16

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	Linux	Incomplete	Medium	linux-kernel-bugs #43124
	linux (Ubuntu)	Invalid	Medium	Unassigned

Bug Description

Acer AO722 freezes after auto login.
Workaround: set up Network Boot as first boot device; it times out then normal boot from HDD and works OK.
This workaround is ok in test but unacceptable when 12.04 LTS is released.
This problem was there several months ago when I bought my Acer AO722; despite numerous kernel upgrades, problem is still there.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-23-generic 3.2.0-23.36
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu4
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 1: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: owner 2507 F.... pulseaudio
/dev/snd/controlC0: owner 2507 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Generic'/'HD-Audio Generic at 0xf0444000 irq 42'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card0.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Card1.Amixer.info:
Card hw:1 'SB'/'HDA ATI SB at 0xf0440000 irq 16'
   Mixer name : 'Conexant CX20588'
   Components : 'HDA:14f1506c,10250598,00100002'
   Controls : 17
   Simple ctrls : 11
CurrentDmesg: [ 133.141125] ieee80211 phy0: brcms_c_dotxstatus: INTERMEDIATE but not AMPDU
Date: Mon Apr 16 18:11:04 2012
HibernationDevice: RESUME=UUID=bdc2fb49-cae6-4cee-89fd-16adb54aff4a
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
MachineType: Acer AO722
ProcEnviron:
LANGUAGE=fr_CA:fr
TERM=xterm
PATH=(custom, no user)
LANG=fr_CA.UTF-8
SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=162add3a-38fe-4626-a34a-a4d6e744c430 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-23-generic N/A
linux-backports-modules-3.2.0-23-generic N/A
linux-firmware 1.79
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/06/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.08
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JE10-BZ
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.08
dmi.modalias: dmi:bvnAcer:bvrV1.08:bd12/06/2011:svnAcer:pnAO722:pvrV1.08:rvnAcer:rnJE10-BZ:rvrBaseBoardVersion:cvnAcer:ct10:cvrV1.08:
dmi.product.name: AO722
dmi.product.version: V1.08
dmi.sys.vendor: Acer

Tags:

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2012-04-16:

AcpiTables.txt Edit (194.1 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (546 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (268 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (59.2 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Card1.Amixer.values.txt Edit (2.1 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (9.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.0 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (510 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (410 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.4 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (20.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (124 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (117.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (279.4 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (878.8 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-04-16

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-04-17:

Do you know if this issue happened in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc3-precise/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete
tags:	added: needs-upstream-testing

Aurele Theriault (aureletheriault) on 2012-04-17

tags:

added: kernel-bug-exists-upstream
removed: needs-upstream-testing

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2012-04-17:

Re: "Do you know if this issue happened in a previous version of Ubuntu, or is this a new issue?"
I believe it was there in 11.10 which I tested only once. It was definitely there on the first 12.04 alpha I tested.

Re: "Would it be possible for you to test the latest upstream kernel?"
Yes, I did test all kinds of combinations... with AC Power and/or battery.

Scenario #1:
a-power on
b-F2 change BIOS Boot Sequence to '1. HDD0 : OCZ-VERTEX2' (120 GB SSD Drive)
c-F10 (save and reboot)
d-boots ok and runs without freezing
uname -a
Linux U12AO722 Kernel 3.4.0-030400rc3-generic #201204152235 SMP Mon Apr 16 02:36:13 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
Note: multiple reboots (NO Power off) with 3.4.0-030400rc3-generic always worked (5-10 minutes each time) without system freezing
e-reboot with Kernel 3.2.0-23-generic
f-boots ok and runs without freezing ??? !!!
g-power OFF and let NetBook sit there for some time (charging battery)

Scenario #2: from POWER OFF
a-Power on and let it boot default Kernel (3.4.0-030400rc3-generic)
b-freezes within seconds after auto login
c-Power OFF

Scenario #3: from POWER OFF
a-Power on and select Kernel 3.2.0-23-generic
b-boot
c-freezes within seconds after auto login
d-Power OFF

For some reason, AO722 or Kernel behaves differently after Power on than after changing BIOS Boot Sequence.

Aurele Theriault (aureletheriault) on 2012-04-17

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-04-18:

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
status:	Confirmed → Triaged

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2012-04-18: Re: [Bug 983514] Re: Acer AO722 freezes after auto login

Please help me understand how this bug can be an "upstream bug" since I
tested with 2 different Kernels (12.04 current 3.2.0-23-generic and
upstream 3.4.0-030400rc3-generic) and ended up with identical results:
1-both Kernels freeze within seconds after autologin when booting from
power on (when HDD0 is first boot device);
2-both Kernels do NOT freeze after autologin when rebooting AFTER
changing BIOS Boot Sequence to HDD0 as first device (from Network Boot).

That tells me it is a current unresolved bug in the current Kernel.

Or am I missing something?

On Wed, 2012-04-18 at 16:55 +0000, Joseph Salisbury wrote:

> This issue appears to be an upstream bug, since you tested the latest
> upstream kernel. Would it be possible for you to open an upstream bug
> report at bugzilla.kernel.org [1]? That will allow the upstream
> Developers to examine the issue, and may provide a quicker resolution to
> the bug.
>
> If you are comfortable with opening a bug upstream, It would be great if
> you can report back the upstream bug number in this bug report. That
> will allow us to link this bug to the upstream report.
>
> [1] https://wiki.ubuntu.com/Bugs/Upstream/kernel
>
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Triaged
>

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-04-18:

The 3.4.0-030400rc3-generic kernel is the current upstream kernel. It appears you have this bug for Scenario #2, mentioned in comment #3:

Scenario #2: from POWER OFF
a-Power on and let it boot default Kernel (3.4.0-030400rc3-generic)
b-freezes within seconds after auto login
c-Power OFF

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2012-04-19:

Upstream bug report 43124 created at bugzilla.kernel.org

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2012-04-19:

bugzilla.kernel.org URL: https://bugzilla.kernel.org/show_bug.cgi?id=43124

Bug Watch Updater (bug-watch-updater) on 2012-04-20

Changed in linux:
importance:	Unknown → Medium
status:	Unknown → Confirmed

Revision history for this message

choyrul nasixin (six-in-28) wrote on 2012-05-29:

I also have experienced the same event on Acer AO522 with 11.10 and 12.04 LTS.
The problem finished when I enlarge swap partition from 2GB to 4GB.

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2012-05-29:

#10

Swap partition n my Acer AO722 was always 4GB therefore swap partition size has nothing to do with this problem.

Bug Watch Updater (bug-watch-updater) on 2012-09-05

Changed in linux:
status:	Confirmed → Incomplete

Revision history for this message

Josep Pujadas-Jubany (jpujades) wrote on 2013-03-05:

#11

I experimented same problem when using alsamixer + alsactl store + alsactl restore

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1072162/comments/5

Revision history for this message

penalvch (penalvch) wrote on 2013-11-17:

#12

Aurele Theriault, as per http://us.acer.com/ac/en/US/content/drivers an update is available for your BIOS (1.11). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

Changed in linux (Ubuntu):
status:	Triaged → Incomplete
tags:	added: bios-outdated-v1.11 needs-upstream-testing

Revision history for this message

Aurele Theriault (aureletheriault) wrote on 2013-11-19:

#13

Sorry I no longer have the Acer Aspire One 722 NoteBook.

On Sun, 2013-11-17 at 03:50 +0000, Christopher M. Penalver wrote:

> Aurele Theriault, as per http://us.acer.com/ac/en/US/content/drivers an
> update is available for your BIOS (1.11). If you update to this
> following https://help.ubuntu.com/community/BiosUpdate , does it change
> anything?
>
> If not, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful.
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Thank you for your understanding.
>
> ** Changed in: linux (Ubuntu)
> Status: Triaged => Incomplete
>
> ** Tags added: bios-outdated-v1.11 needs-upstream-testing
>

Revision history for this message

penalvch (penalvch) wrote on 2013-11-20:

#14

Aurele Theriault, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/983514/comments/13 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.