Ubuntu UX

[Clock app] "Location Service Error!" displayed when location request denied

Bug #1393827 reported by Richard Huddie on 2014-11-18

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu Clock App	Fix Released	High	Nekhelesh Ramananthan	Ubuntu Clock App 3.3 "OTA-1"
	Ubuntu UX	Fix Committed	High	James Mulholland

Bug Description

ubuntu-touch/vivid-proposed: mako image #25

STEPS:
1) Load clock app
2) Deny location request

RESULT:
1) App loads, presents location request dialog
2) App is displayed with following error "Location Service Error!"

This error message should not displayed to user, once they have denied the location request.

Tags:

Related branches

lp://qastaging/~nik90/ubuntu-clock-app/fix-location-error-msg

Merged into lp://qastaging/ubuntu-clock-app at revision 256

Alan Pope 🍺🐧🐱 🦄 (community): Approve on 2015-04-15

Ubuntu Phone Apps Jenkins Bot: Approve (continuous-integration) on 2015-04-15

Revision history for this message

Richard Huddie (rhuddie) wrote on 2014-11-18:

location-service-error.png Edit (150.9 KiB, image/png)

Revision history for this message

Nekhelesh Ramananthan (nik90) wrote on 2014-11-18:

Thanks for the bug report. I did not have the design story for when a user denies the location request. So for RTM, we added a placeholder error that is shown whenever location data was not available due to various kinds of errors. I am adding ubuntu-ux to this bug report to get the opinion of the design team.

Changed in ubuntu-clock-app:
status:	New → Confirmed
milestone:	none → ota-1

Giorgio Venturi (giorgio-venturi-deactivatedaccount) on 2014-11-19

Changed in ubuntu-ux:
status:	New → Triaged
importance:	Undecided → High
assignee:	nobody → Giorgio Venturi (giorgio-venturi)

John Lea (johnlea) on 2014-12-05

summary:

- "Location Service Error!" displayed when location request denied
+ [Clock app] "Location Service Error!" displayed when location request
+ denied

Nekhelesh Ramananthan (nik90) on 2015-01-15

Changed in ubuntu-clock-app:
milestone:	ota-1 → postrtm

Revision history for this message

Giorgio Venturi (giorgio-venturi-deactivatedaccount) wrote on 2015-03-04:

@Nik: To avoid the location unavailable problem , we could default to the city identified by the the current timezone.

Changed in ubuntu-ux:
status:	Triaged → In Progress
status:	In Progress → Fix Committed

Revision history for this message

Nekhelesh Ramananthan (nik90) wrote on 2015-03-14:

@Giorgio, Hmm I don't think that would work since in some places this can be inaccurate by a large margin. For instance in India, there is only one timezone there which is Asia/Delhi .. while a user could be all the way in chennai which would quite inaccurate in my opinion. I don't have a better idea, but my gut tells me that showing a location that is incorrect will lead to more bugs from the user.

Revision history for this message

Giorgio Venturi (giorgio-venturi-deactivatedaccount) wrote on 2015-03-16:

@Nik: That's a fair point. If users decline the app to use their location, then the date should then be displayed in the same style as the location (aubergine, light medium). There's no need then on the smaller text, as location is not displayed at all.

Nekhelesh Ramananthan (nik90) on 2015-03-16

Changed in ubuntu-clock-app:
milestone:	3.x.backlog → 3.3
assignee:	nobody → Nekhelesh Ramananthan (nik90)

Nekhelesh Ramananthan (nik90) on 2015-04-14

Changed in ubuntu-clock-app:
status:	Confirmed → In Progress

Revision history for this message

Ubuntu Phone Apps Jenkins Bot (ubuntu-phone-apps-jenkins-bot) wrote on 2015-04-19:

Fix committed into lp:ubuntu-clock-app at revision 256, scheduled for release in ubuntu-clock-app, milestone 3.3

Changed in ubuntu-clock-app:
status:	In Progress → Fix Committed

Magdalena Mirowicz (magdalena-mirowicz) on 2015-06-04

Changed in ubuntu-ux:
assignee:	Giorgio Venturi (giorgio-venturi) → Olga Kemmet (olga-kemmet)
assignee:	Olga Kemmet (olga-kemmet) → James Mulholland (jamesjosephmulholland)