Ubuntu

[HP Pavilion dv6-6c80el Entertainment Notebook PC] PrintScreen button does nothing.

Bug #1313754 reported by Arthur Hrast Essenfelder on 2014-04-28

This bug affects 6 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Confirmed	Low	Unassigned

Bug Description

When pressed, <PrintScreen> button does nothing.

WORKAROUND: I am able to take a PrintScreen when I press the key combination Fn+Del.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-generic (not installed)
ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7
Uname: Linux 3.11.0-14-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: arthurhe 2037 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Apr 28 16:20:39 2014
HibernationDevice: RESUME=UUID=2def0040-b618-4809-b4d2-8d79183bab09
InstallationDate: Installed on 2013-10-23 (187 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP Pavilion dv6 Notebook PC
ProcFB:
0 inteldrmfb
1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-14-generic root=UUID=275c1508-c6aa-4a9a-9a02-1045f73fc0fb ro quiet splash acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-14-generic N/A
linux-backports-modules-3.11.0-14-generic N/A
linux-firmware 1.127
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-04-19 (9 days ago)
dmi.bios.date: 01/23/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.1C
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 17FA
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 10.5A
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1C:bd01/23/2013:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr0691210000204610000620100:rvnHewlett-Packard:rn17FA:rvr10.5A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 0691210000204610000620100
dmi.sys.vendor: Hewlett-Packard

See original description

Tags:

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-04-28:

AlsaInfo.txt Edit (29.6 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (63.3 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (192 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (112.7 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (511 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (595 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (316 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.5 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (19.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (151.1 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (344.9 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (888.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-04-28: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

penalvch (penalvch) on 2014-04-30

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
importance:	Undecided → Low

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-04-30:

Christopher, as requested, here is the information:
HP Pavilion dv6-6c80el
Regards.

penalvch (penalvch) on 2014-04-30

tags:	added: latest-bios-f.1c
summary:	- PrintScreen button does nothing. + [HP Pavilion dv6-6c80el Entertainment Notebook PC] PrintScreen button + does nothing.
description:	updated
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Marcuz93 (marco-giorgio1993-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount) wrote on 2014-05-05:

I have the same problem with my HP Pavilion dv7-7400sl. I reported this bug here: https://bugs.launchpad.net/ubuntu/+source/gnome-screenshot/+bug/1295994. Check this link, it may help collecting more information about this bug.

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-08-16:

Any news regarding this bug?

Revision history for this message

penalvch (penalvch) wrote on 2014-11-14:

Arthur Hrast Essenfelder, did this problem not occur in a release prior to Trusty?

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Markus Ilmola (markus-ilmola) wrote on 2014-11-14:

I tested Ubuntu 13.10 and it does NOT have this bug.
Ubuntu 14.04 and 14.10 both have this bug, so it broke somewhere between 13.10 and 14.04

Revision history for this message

penalvch (penalvch) wrote on 2014-11-14:

Markus Ilmola, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-11-22:

#10

Dear Christopher M. Penalver (penalvch),

Sorry for not replying earlier.
I could check only now this bug.

I tested both Ubuntu 13.04 and 13.10, and both worked the printscreen command by using the printscreen button.
However, on the version 13.10, the key combination fn+del also calls the printscreen command.
Using Ubuntu 14.04 only fn+del works.

Hope this can help somewhat.
Arthur.

Revision history for this message

penalvch (penalvch) wrote on 2014-11-22:

#11

Arthur Hrast Essenfelder, would you have a kernel you could boot from the release where it worked in to test to this?

tags:

added: regression-release

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-11-23:

#12

Dear Christopher M. Penalver,
I don't have a saved kernel on my system, but I do have a bootable USB drive with Ubuntu 13.10.
Is this ok?

Revision history for this message

penalvch (penalvch) wrote on 2014-11-23:

#13

Arthur Hrast Essenfelder, unfortunately testing Saucy wouldn't test to if this is a kernel or userspace issue. Could you please test the mainline kernel v3.11.10.15-saucy in your current install following https://wiki.ubuntu.com/Kernel/MainlineBuilds and advise to the results?

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-12-07:

#14

Dear Christopher M. Penalver,

The same thing happens when running the kernel v3.11.10.15-saucy.
I.e. I am only able to take a printscreen when using the key combination fn+del.

Below is the command to confirm I was running the kernel you asked.
$ uname -r
3.11.10-03111015-generic

Revision history for this message

penalvch (penalvch) wrote on 2014-12-07:

#15

Arthur Hrast Essenfelder, as per your Bug Description, when you originally filed this report, you were using the kernel from Saucy in Trusty:
ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7

Is this intentional?

Revision history for this message

Arthur Hrast Essenfelder (arthur-essenfelder) wrote on 2014-12-08:

#16

Christopher M. Penalve, no it wasn't intentional.
By the time I posted this issue, I was using Trusty Tahr updated from Saucy. Don't know if this influences somehow.
Now I am using Trusty after a fresh install, however the problem persists.

Revision history for this message

penalvch (penalvch) wrote on 2014-12-25:

#17

Arthur Hrast Essenfelder, as this would seem to not be a linux kernel issue (as you tested a prior kernel that was fairly close to the Ubuntu kernel and the problem was not reproducible), I'm placing into the Ubuntu general queue for reassignment.

affects:	linux (Ubuntu) → ubuntu
Changed in ubuntu:
status:	Incomplete → New

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-06-08:

#18

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu:
status:	New → Confirmed

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[HP Pavilion dv6-6c80el Entertainment Notebook PC] PrintScreen button does nothing.

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