Cannot import contacts from sim card ( ofono crash )

@vallee

A couple questions for you...

1. Can you please attach the output of the command 'system-image-cli -i' ( run on the phone )?

2. Have you made your phone writeable and installed any other software using apt?

3. Can you give us a rough estimate of how many contacts you have stored on your SIM?

4. From looking at the syslog you attached, it looks like ofonod is crashing. Can you check if there's a .crash file in /var/crash for ofonod and attach it to this bug please?

@vallee

One more request...

1. adb into the phone

2. become root ( sudo -i )

3. Run the command 'stop ofono'

4. Run the command 'script ofono.out'

5. Run the attached script, this will run ofono in the foreground and output a bunch of debug output

6. Re-run the 'test-phonebook' script ( /usr/share/ofono/scripts/test-phonebook )

7. Ctrl-C to terminate ofono

8. Ctrl-D to stop the script command

9. Grab the ofono.out command from the phone and attach to this bug please

forget previous result, I tried again (sorry):

>>1. adb into the phone
>>2. become root ( sudo -i )
>>3. Run the command 'stop ofono'
>>4. Run the command 'script ofono.out'
>>5. Run the attached script, this will run ofono in the foreground and output a bunch of debug output
>>6. Re-run the 'test-phonebook' script ( /usr/share/ofono/scripts/test-phonebook )
>>7. Ctrl-C to terminate ofono
>>8. Ctrl-D to stop the script command
>>9. Grab the ofono.out command from the phone and attach to this bug please

In the first terminal :

root@ubuntu-phablet:~# cd /home/phablet/Documents/
root@ubuntu-phablet:/home/phablet/Documents# stop ofono
stop: Unknown instance:
root@ubuntu-phablet:/home/phablet/Documents# script ofono.out
Script started, file is ofono.out
root@ubuntu-phablet:/home/phablet/Documents# ./debug-ofono.sh
Script started, file is ofonod.out ----->here i used the second terminal
root@ubuntu-phablet:/home/phablet/Documents# ^C
root@ubuntu-phablet:/home/phablet/Documents# exit
Script done, file is ofonod.out
ofonod[9934]: oFono version 1.12
ofonod[9934]: Excluding udev hardware detection
ofonod[9934]: Excluding Sim Access Profile Plugins
ofonod[9934]: Excluding Hands-Free Profile Plugins
ofonod[9934]: Excluding Provisioning Plugin
ofonod[9934]: src/phonebook.c:ofono_phonebook_driver_register() driver: 0xfe74c, name: atmodem
ofonod[9934]: src/phonebook.c:ofono_phonebook_driver_register() driver: 0xfdca0, name: isimodem
ofonod[9934]: src/phonebook.c:ofono_phonebook_driver_register() driver: 0xfdc28, name: rilmodem
ofonod[9934]: RILDEV detected modem type mtk, 1 SIM slot(s)
ofonod[9934]: radio_state_changed, /dev/socket/rild, state: SIM_READY
ofonod[9934]: Physical slot 0 in socket /dev/socket/rild
ofonod[9934]: [slot 0] CONNECTED
ofonod[9934]: SMS History Probe for modem: 0x716848
ofonod[9934]: Network time: Registered inteface org.ofono.NetworkTime, path /ril_0
ofonod[9934]: mtk_radio_state_changed, slot 0: state: SIM_NOT_READY md->ofono_online: 1
ofonod[9934]: mtk_radio_state_changed, slot 0: state: SIM_READY md->ofono_online: 1
ofonod[9934]: Requested file structure differs from SIM: 6fb7
ofonod[9934]: Registered handle for channel 13: 0x1000f
ofonod[9934]: Registered handle for channel 1: 0x10010

and the output of the second terminal

root@ubuntu-phablet:/home/phablet/Documents# /usr/share/ofono/scripts/test-phonebook
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 175, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    's', (bus_name,), **keywords)
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.ofono': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/share/ofono/scripts/test-phonebook", line 11, in <module>
    manager = dbus.Interface(bus.get_object('org.ofono', '/'),
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 241,...

>>1. Can you please attach the output of the command 'system-image-cli -i' ( run on the phone )?

phablet@ubuntu-phablet:~$ system-image-cli -i
current build number: 3
device name: arale
channel: ubuntu-touch/stable/meizu.en
last update: 2015-07-20 15:12:43
version version: 3
version ubuntu: 20150720
version device: 20150709-8965e37
version custom: 20150716-819-8-42
phablet@ubuntu-phablet:~$

>>2. Have you made your phone writeable and installed any other software using apt?

Developper mode enabled
I ran 2 or 3 of the ubuntu-sdk apps on the phone

>>3. Can you give us a rough estimate of how many contacts you have stored on your SIM?

May be 30 (I think of managing the micro sim card in order to put it back in my old phone (standard sim), i will answer precisely if i succeed...)

>>4. From looking at the syslog you attached, it looks like ofonod is crashing. Can you check if there's a .crash file in /var/crash for ofonod and attach it to this bug please?

cf. attached files.

@vallee

Thanks for your update. I look at the crash file(s) later this afternoon.

As for the test script, I blew it and uploaded a busted script ( which had an internal script call, which is why you saw no output ). I've attached a new copy that should work. You should also see immediate output from the script when you run it.

A couple of other comments...

1. Before re-testing, restart the phone so that you're starting from a fresh system state.

2. Before you stop ofono, please try the command ( as root ) 'status ofono', and run it a couple of times to confirm:

  - that ofono is indeed running ( if it's not, this is a bigger problem )

 - that it's not continually crashing ( ie. the process ID doesn't change every time you run the status command )

3. The rest of the steps should be the same, and you should be able to run everything but the 'test-phonebook' command in one terminal instance.

The version of ofono that is included with the stable image #3 on the MX4 is: 1.12.bzr6900+15.04.20150702.3-0ubuntu1. I've attached the -dbg package in case someone wants to re-view the raw crash file.

I'm also attaching the crash file after the backtrace has been created ( after installing the -dbg package and viewing the crash with apport-cli ).

Here's the stack trace which occurs in the rilmodem phonebook atom:

#0 read_record_cb (ok=<optimized out>, total_length=<optimized out>, record=<optimized out>, data=0xf92130 "", record_length=2, userdata=0xf933e0) at d
rivers/rilmodem/phonebook.c:679
         ref = 0xf94130
         file_info = <optimized out>
         cbd = 0xf933e0
         pb = <optimized out>
         pbd = <optimized out>
         ref = <optimized out>
         rec = 0xf8fde0
         __func__ = "read_record_cb"
         __FUNCTION__ = "read_record_cb"
 #1 0x000b7e1e in sim_fs_op_read_record_cb (error=<optimized out>, sdata=0xf92130 "", length=2, data=0xf83ff0) at src/simfs.c:352
         fs = 0xf83ff0
         op = <optimized out>
         cb = 0x34c2d <read_record_cb>
 #2 0x000316d0 in ril_file_io_cb (message=<optimized out>, user_data=0xf91f50) at drivers/rilmodem/sim.c:283
         cbd = 0xf91f50
         cb = 0xb7df1 <sim_fs_op_read_record_cb>
         sd = 0xf75cb0
         error = {type = OFONO_ERROR_TYPE_NO_ERROR, error = 0}
         reply = 0xf93bf0
 #3 0x000239b8 in handle_response (message=0xf93b30, p=0xf823c0) at gril/gril.c:387
         count = <optimized out>
         i = <optimized out>
         len = <optimized out>
         req = 0xf91640
         found = 1
         id = <optimized out>
 #4 dispatch (message=0xf93b30, p=<optimized out>) at gril/gril.c:548
         data_len = <optimized out>
         unsolicited_field = <optimized out>
         id_num_field = <optimized out>
         bufp = <optimized out>
         datap = <optimized out>

Happens reproducable on my BQ Aquaris 4.5 with Ubuntu 15.04 (r25).
I have updated today (04.09.2015) but despite of the release Notes (https://wiki.ubuntu.com/Touch/ReleaseNotes/OTA-6) saying that contacts can now be imported, it does not work. :-(

I had been working on bug #1492388, and then I came across this bug, which seems to be the same :-)

The crash seems to happens when a record in EFpbr does not contain any files types to read. This branch should fix the issue:

https://github.com/rilmodem/ofono/pull/201

I have attached a binary ofonod in case somebody wants to give it a try. To use it, download and follow these instructions:

$ adb push ofonod /tmp/
$ adb shell
$ sudo su
# stop ofono
# chmod +x /tmp/ofonod

Then, execute as follows:

For BQ phones
# OFONO_RIL_DEVICE=mtk OFONO_RIL_NUM_SIM_SLOTS=2 /tmp/ofonod -nd -P stktest,provision,sap,udev,dun,smart,hfp

For MX4:
# OFONO_RIL_DEVICE=mtk /tmp/ofonod -nd -P stktest,provision,sap,udev,dun,smart,hfp

For mako:
# /tmp/ofonod -nd -P stktest,provision,sap,udev,dun,smart,hfp

Finally try to import your contacts from the contacts-app. Please attach the output of ofonod execution if that does still not work. As a bonus, if importing worked you will not need to wait for the next OTA with the proper fix, as you will already have the contacts imported.

This bug was fixed in the package ofono - 1.17.bzr6904+15.10.20150928.1-0ubuntu1

---------------
ofono (1.17.bzr6904+15.10.20150928.1-0ubuntu1) wily; urgency=medium

  [ Alfonso Sanchez-Beato (email Canonical) ]
  * Update to upstream release 1.17
  * Do not assert when the radio is unavailable (LP: #1490991)
  * Fix crash when importing phonebook (LP: #1486004)
  * Check only destination port when receiving push (LP: #1490673)
  * Fix crash when retrying to close context (LP: #1492483)

  [ CI Train Bot ]
  * No-change rebuild.

 -- Alfonso Sanchez-Beato <email address hidden> Mon, 28 Sep 2015 09:27:18 +0000

Seems to have been fixed in OTA-7...? Today, when I tried to import from SIM again, it still gave me the "Error reading SIM card" message first. THEN I went back to Contacts. and chose the import again - and this time it happened! So... there is still SOMETHING wrong with it...

Hi there!

Contacts cannot be imported from SIM card after OTA-8. Verified with several Aquaris E4.5 and E5 Ubuntu Ed units, the option appears in light grey and cannot be selected.

Please, reopen the bug report. Thank you!

Thank you Carla. It looks like a different issue. I filed bug 1522010