Ubuntu
alsa-driver package

No sound from internal speakers after boot with connected headphones

Bug #1533343 reported by stan383
50
This bug affects 10 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

On Lenovo L450 laptop, when I boot the PC with headphones attached, then the sound via headphones will work, but there will be no sound from internal speakers when headphones are detached.

I tested this couple of times and the problem is always reproduced. This is the procedure A:

1. When the problem is not present, sound is present in laptop's speakers, connect the headphones
2. initiate reboot
3. once booted, initiate playing of some audio and check the sound from headphones - it will work OK
4. disconnect the headphones - there is no sound from internal speakers

Procedure B:
1. turn off the laptop (power off)
2. connect the headphones to the laptop
3. power on the laptop and boot into Ubuntu 15.10
4. once booted, initiate playing of some audio and check the sound from headphones - it will work OK
5. disconnect the headphones - there is no sound from internal speakers

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
Uname: Linux 4.2.0-23-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ygzo 2125 F.... pulseaudio
 /dev/snd/controlC0: ygzo 2125 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jan 12 20:44:49 2016
InstallationDate: Installed on 2015-10-05 (99 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Symptom_Type: Only some of outputs are working
Title: [20DT0003XS, Realtek ALC3232, Speaker, Internal] Playback problem
UpgradeStatus: Upgraded to wily on 2015-11-03 (70 days ago)
dmi.bios.date: 08/19/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: JDET54WW (1.16 )
dmi.board.asset.tag: Not Available
dmi.board.name: Intel powered classmate PC
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrJDET54WW(1.16):bd08/19/2015:svnLENOVO:pn20DT0003XS:pvrThinkPadL450:rvnLENOVO:rnIntelpoweredclassmatePC:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20DT0003XS
dmi.product.version: ThinkPad L450
dmi.sys.vendor: LENOVO

Revision history for this message
stan383 (stan383) wrote :
Revision history for this message
Raymond (superquad-vortex2) wrote :
Download full text (3.6 KiB)

jan 12 20:42:05 hostname kernel: WARNING: CPU: 0 PID: 1 at /build/linux-AFqQDb/linux-4.2.0/arch/x86/mm/ioremap.c:198 __ioremap_caller+0x2c5/0x380()
jan 12 20:42:05 hostname kernel: Modules linked in:
jan 12 20:42:05 hostname kernel:
jan 12 20:42:05 hostname kernel: CPU: 0 PID: 1 Comm: swapper/0 Not tainted 4.2.0-23-generic #28-Ubuntu
jan 12 20:42:05 hostname kernel: Hardware name: LENOVO 20DT0003XS/Intel powered classmate PC, BIOS JDET54WW (1.16 ) 08/19/2015
jan 12 20:42:05 hostname kernel: 0000000000000000 00000000fdd91306 ffff8803209d7ab8 ffffffff817e94c9
jan 12 20:42:05 hostname kernel: 0000000000000000 ffff8803209d7b10 ffff8803209d7af8 ffffffff8107b3d6
jan 12 20:42:05 hostname kernel: ffff8803209d7b28 00000000fed10000 ffffc90001b90000 0000000000006000
jan 12 20:42:05 hostname kernel: Call Trace:
jan 12 20:42:05 hostname kernel: [<ffffffff817e94c9>] dump_stack+0x45/0x57
jan 12 20:42:05 hostname kernel: [<ffffffff8107b3d6>] warn_slowpath_common+0x86/0xc0
jan 12 20:42:05 hostname kernel: [<ffffffff8107b465>] warn_slowpath_fmt+0x55/0x70
jan 12 20:42:05 hostname kernel: [<ffffffff81067c15>] __ioremap_caller+0x2c5/0x380
jan 12 20:42:05 hostname kernel: [<ffffffff81067ce7>] ioremap_nocache+0x17/0x20
jan 12 20:42:05 hostname kernel: [<ffffffff8103a8f9>] snb_uncore_imc_init_box+0x79/0xb0
jan 12 20:42:05 hostname kernel: [<ffffffff81039016>] uncore_pci_probe+0xd6/0x1c0
jan 12 20:42:05 hostname kernel: [<ffffffff81414f45>] local_pci_probe+0x45/0xa0
jan 12 20:42:05 hostname kernel: [<ffffffff81416044>] ? pci_match_device+0xf4/0x120
jan 12 20:42:05 hostname kernel: [<ffffffff814161a3>] pci_device_probe+0xf3/0x140
jan 12 20:42:05 hostname kernel: [<ffffffff81520eba>] driver_probe_device+0x21a/0x490
jan 12 20:42:05 hostname kernel: [<ffffffff815211c0>] __driver_attach+0x90/0xa0
jan 12 20:42:05 hostname kernel: [<ffffffff81521130>] ? driver_probe_device+0x490/0x490
jan 12 20:42:05 hostname kernel: [<ffffffff8151ea5c>] bus_for_each_dev+0x6c/0xc0
jan 12 20:42:05 hostname kernel: [<ffffffff8152065e>] driver_attach+0x1e/0x20
jan 12 20:42:05 hostname kernel: [<ffffffff8152018b>] bus_add_driver+0x1eb/0x280
jan 12 20:42:05 hostname kernel: [<ffffffff81d5f15a>] ? uncore_cpu_setup+0x12/0x12
jan 12 20:42:05 hostname kernel: [<ffffffff81521a60>] driver_register+0x60/0xe0
jan 12 20:42:05 hostname kernel: [<ffffffff814147fc>] __pci_register_driver+0x4c/0x50
jan 12 20:42:05 hostname kernel: [<ffffffff81d5f23d>] intel_uncore_init+0xe3/0x2d8
jan 12 20:42:05 hostname kernel: [<ffffffff81d5f15a>] ? uncore_cpu_setup+0x12/0x12
jan 12 20:42:05 hostname kernel: [<ffffffff81002123>] do_one_initcall+0xb3/0x200
jan 12 20:42:05 hostname kernel: [<ffffffff81099fa1>] ? parse_args+0x271/0x4a0
jan 12 20:42:05 hostname kernel: [<ffffffff81d501c1>] kernel_init_freeable+0x17b/0x21a
jan 12 20:42:05 hostname kernel: [<ffffffff817dda30>] ? rest_init+0x80/0x80
jan 12 20:42:05 hostname kernel: [<ffffffff817dda3e>] kernel_init+0xe/0xe0
jan 12 20:42:05 hostname kernel: [<ffffffff817f06df>] ret_from_fork+0x3f/0x70
jan 12 20:42:05 hostname kernel: [<ffffffff817dda30>] ? rest_init+0x80/0x80
jan 12 20:42:05 hostname kernel: ---[ end trace dd4c0d307c7360b6 ]---
jan 1...

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Changed in alsa-driver (Ubuntu):
status: New → Incomplete
Revision history for this message
stan383 (stan383) wrote :

Hi Raymond,
I am not sure what is needed to make the bug report complete. Can you please point outit?

Timo (u-launchp0d-s)
Changed in alsa-driver (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Incomplete
status: Incomplete → Confirmed
Revision history for this message
Timo (u-launchp0d-s) wrote :

Hi,

exact same problem on my L450. How can one further debug the problem?

http://www.alsa-project.org/db/?f=2b7caa3db4277c637f7065a411c8a9c2d9bfc46e

Thanks and regards

Timo

Alberto Salvia Novella (es20490446e)
Changed in alsa-driver (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Raymond (superquad-vortex2) wrote :

Take a diff of output of alsa-info.sh when work and non working

Which node is headphone or dock headphone

Strange that eapd(external amplifier power down) is enabled

Node 0x14 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out Control: name="Speaker Playback Switch", index=0, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1 Amp-Out vals: [0x00 0x00] Pincap 0x00010010: OUT EAPD EAPD 0x2: EAPD Pin Default 0x90170110: [Fixed] Speaker at Int N/A Conn = Analog, Color = Unknown DefAssociation = 0x1, Sequence = 0x0 Misc = NO_PRESENCE Pin-ctls: 0x40: OUT Unsolicited: tag=00, enabled=0 Power states: D0 D1 D2 D3 EPSS Power: setting=D0, actual=D0 Connection: 2 0x0c* 0x0d

 Node 0x15 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out Control: name="Headphone Playback Switch", index=1, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1 Amp-Out vals: [0x00 0x00] Pincap 0x0001001c: OUT HP EAPD Detect EAPD 0x2: EAPD Pin Default 0x03211040: [Jack] HP Out at Ext Left Conn = 1/8, Color = Black DefAssociation = 0x4, Sequence = 0x0 Pin-ctls: 0xc0: OUT HP Unsolicited: tag=02, enabled=1 Power states: D0 D1 D2 D3 EPSS Power: setting=D0, actual=D0 Connection: 2 0x0c 0x0d*

Node 0x16 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out Control: name="Headphone Playback Switch", index=0, device=0 ControlAmp: chs=3, dir=Out, idx=0, ofs=0 Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1 Amp-Out vals: [0x80 0x80] Pincap 0x0001001c: OUT HP EAPD Detect EAPD 0x2: EAPD Pin Default 0x411111f0: [N/A] Speaker at Ext Rear Conn = 1/8, Color = Black DefAssociation = 0xf, Sequence = 0x0 Misc = NO_PRESENCE Pin-ctls: 0xc0: OUT HP Unsolicited: tag=01, enabled=1 Power states: D0 D1 D2 D3 EPSS Power: setting=D0, actual=D0 Connection: 2 0x0c 0x0d*

Revision history for this message
Timo (u-launchp0d-s) wrote :

Hi and thanks for responding,

I tried this: booted with headphones plugged in, so sound is not working when headphones are unplugged but sound works with headphones

diff wheadphonesworking woheadphonesnotworking > badstatus

Revision history for this message
Timo (u-launchp0d-s) wrote :

then I restarted the machine without the headphones plugged in, took alsa-info.sh

diff woheadphonesworking woheadphonesnotworking > diffgoodbad

Revision history for this message
Raymond (superquad-vortex2) wrote :

Pin-ctls: 0x00: --- >
Pin-ctls: 0x40: OUT

Driver mute speaker pin complex by set pin ctls to 0 instead of OUT

Revision history for this message
Timo (u-launchp0d-s) wrote :

Hi

is there some kind of hotfix? Can I restart any service to fix it w/o rebooting? Which file is this value in? Can I change that while running?

In the alsa-info-output there is not mentioned a file where this comes from.

Thanks for help!

Revision history for this message
Peter Frandsen (pfrandsen) wrote :

I have a similar issue (though sound never works from speakers).

Laptop: Dell precision 5510 delivered with Ubuntu 14.04 (sound working). After upgrading to 16.04 there is no sound from internal speakers but sound from headphones working. The internal speakers does no work no matter if I suspen/resume or do a cold boot (with or without headphones plugged in).

Alsa info: http://www.alsa-project.org/db/?f=20ea053ee6e59cb33ca4815cc830c50ddbfef66c

When running "pactl list sinks" it lists the sink as SUSPENDED

...@Precision-5510:~$ pactl list sinks
Sink #0
 State: SUSPENDED
 Name: alsa_output.pci-0000_00_1f.3.analog-stereo
 Description: Indbygget lyd Analog stereo
 Driver: module-alsa-card.c
 Sample Specification: s16le 2ch 44100Hz
 Channel Map: front-left,front-right
 Owner Module: 6
 Mute: no
 Volume: front-left: 65536 / 100% / 0,00 dB, front-right: 65536 / 100% / 0,00 dB
         balance 0,00
 Base Volume: 65536 / 100% / 0,00 dB
 Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
 Latency: 0 usec, configured 0 usec
 Flags: HARDWARE DECIBEL_VOLUME LATENCY
 Properties:
  alsa.resolution_bits = "16"
  device.api = "alsa"
  device.class = "sound"
  alsa.class = "generic"
  alsa.subclass = "generic-mix"
  alsa.name = "ALC3266 Analog"
  alsa.id = "ALC3266 Analog"
  alsa.subdevice = "0"
  alsa.subdevice_name = "subdevice #0"
  alsa.device = "0"
  alsa.card = "0"
  alsa.card_name = "HDA Intel PCH"
  alsa.long_card_name = "HDA Intel PCH at 0xddd28000 irq 136"
  alsa.driver_name = "snd_hda_intel"
  device.bus_path = "pci-0000:00:1f.3"
  sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
  device.bus = "pci"
  device.vendor.id = "8086"
  device.vendor.name = "Intel Corporation"
  device.product.id = "a170"
  device.product.name = "Sunrise Point-H HD Audio"
  device.form_factor = "internal"
  device.string = "front:0"
  device.buffering.buffer_size = "65536"
  device.buffering.fragment_size = "32768"
  device.access_mode = "mmap+timer"
  device.profile.name = "analog-stereo"
  device.profile.description = "Analog stereo"
  device.description = "Indbygget lyd Analog stereo"
  alsa.mixer_name = "Realtek ALC3266"
  alsa.components = "HDA:10ec0298,102806e5,00100103 HDA:80862809,80860101,00100000"
  module-udev-detect.discovered = "1"
  device.icon_name = "audio-card-pci"
 Formats:
  pcm

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Al Thomason (al-thomason) wrote :
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Same issue, same machine as Peter. Dell 5510, upgraded to 16.04 -- at 1st the speakers worked, but the headphone would not. Now the headphones work, but the internal speakers don't.

==================== HEADPHONE PLUGGED IN ====================

$ pactl list sinks
Sink #0
 State: SUSPENDED
 Name: alsa_output.pci-0000_00_1f.3.analog-stereo
 Description: Built-in Audio Analog Stereo
 Driver: module-alsa-card.c
 Sample Specification: s16le 2ch 48000Hz
 Channel Map: front-left,front-right
 Owner Module: 6
 Mute: no
 Volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
         balance 0.00
 Base Volume: 65536 / 100% / 0.00 dB
 Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
 Latency: 0 usec, configured 0 usec
 Flags: HARDWARE DECIBEL_VOLUME LATENCY
 Properties:
  alsa.resolution_bits = "16"
  device.api = "alsa"
  device.class = "sound"
  alsa.class = "generic"
  alsa.subclass = "generic-mix"
  alsa.name = "ALC3266 Analog"
  alsa.id = "ALC3266 Analog"
  alsa.subdevice = "0"
  alsa.subdevice_name = "subdevice #0"
  alsa.device = "0"
  alsa.card = "0"
  alsa.card_name = "HDA Intel PCH"
  alsa.long_card_name = "HDA Intel PCH at 0xddd28000 irq 137"
  alsa.driver_name = "snd_hda_intel"
  device.bus_path = "pci-0000:00:1f.3"
  sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
  device.bus = "pci"
  device.vendor.id = "8086"
  device.vendor.name = "Intel Corporation"
  device.product.id = "a170"
  device.product.name = "Sunrise Point-H HD Audio"
  device.form_factor = "internal"
  device.string = "front:0"
  device.buffering.buffer_size = "65536"
  device.buffering.fragment_size = "32768"
  device.access_mode = "mmap+timer"
  device.profile.name = "analog-stereo"
  device.profile.description = "Analog Stereo"
  device.description = "Built-in Audio Analog Stereo"
  alsa.mixer_name = "Realtek ALC3266"
  alsa.components = "HDA:10ec0298,102806e5,00100103 HDA:80862809,80860101,00100000"
  module-udev-detect.discovered = "1"
  device.icon_name = "audio-card-pci"
 Formats:
  pcm

====================== HEADPHONES UNPLUGGED =====================
$ pactl list sinks
Sink #0
 State: SUSPENDED
 Name: alsa_output.pci-0000_00_1f.3.analog-stereo
 Description: Built-in Audio Analog Stereo
 Driver: module-alsa-card.c
 Sample Specification: s16le 2ch 48000Hz
 Channel Map: front-left,front-right
 Owner Module: 6
 Mute: no
 Volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
         balance 0.00
 Base Volume: 65536 / 100% / 0.00 dB
 Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
 Latency: 0 usec, configured 0 usec
 Flags: HARDWARE DECIBEL_VOLUME LATENCY
 Properties:
  alsa.resolution_bits = "16"
  device.api = "alsa"
  device.class = "sound"
  alsa.class = "generic"
  alsa.subclass = "generic-mix"
  alsa.name = "ALC3266 Analog"
  alsa.id = "ALC3266 Analog"
  alsa.subdevice = "0"
  alsa.subdevice_name = "subdevice #0"
  alsa.device = "0"
  alsa.card = "0"
  alsa.card_name = "HDA Intel PCH"
  alsa.long_card_name = "HDA Intel PCH at 0xddd28000 irq 137"
  alsa.driver_name = "snd_hda_intel"
  device.bus_path = "pci-0000:00:1f.3"
  sysfs.path = "/devices/pci00...

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Revision history for this message
Jimisola Laursen (jimisola) wrote :

Asus UX303U. Problem started on Ubuntu 16.04 after a regular software upgrade (apt upgrade).
I have sound through headphones but not internal speakers. The sound in the speakers came back after I plugged and unplugged my headphones several times and remained until after reboot.

I've check all sound settings including using alsamixer (nothing is muted). This bug really limits the use of my laptop.

Revision history for this message
Sotiris Parmakis (sotpar) wrote :
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buntu 16.04.2 fresh install
no sound over hdmi

if i boot from linux mint cinnamon 18.1 (live cd) the sound works fine.

Gigabyte BRIX GB-BKI3A-7100 (intel i3 7100u) 16gb ddr4 samsung evo850 m.2 ssd

uname -a
Linux i37100u 4.8.0-41-generic #44~16.04.1-Ubuntu SMP Fri Mar 3 17:11:16 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

lspci
00:00.0 Host bridge: Intel Corporation Device 5904 (rev 02)
00:02.0 VGA compatible controller: Intel Corporation Device 5916 (rev 02)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)
00:1f.0 ISA bridge: Intel Corporation Device 9d58 (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection I219-LM (rev 21)
01:00.0 USB controller: ASMedia Technology Inc. ASM1142 USB 3.1 Host Controller
02:00.0 Network controller: Intel Corporation Device 24fb (rev 10)

sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
Home directory not accessible: Άρνηση πρόσβασης
κάρτα 0: PCH [HDA Intel PCH], συσκευή 0: ALC255 Analog [ALC255 Analog]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0
κάρτα 0: PCH [HDA Intel PCH], συσκευή 3: HDMI 0 [HDMI 0]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0
κάρτα 0: PCH [HDA Intel PCH], συσκευή 7: HDMI 1 [HDMI 1]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0
κάρτα 0: PCH [HDA Intel PCH], συσκευή 8: HDMI 2 [HDMI 2]
  Υποσυσκευές: 1/1
  Υποσυσκευή #0: subdevice #0

pactl list sinks
Δέκτης #0
 Κατάσταση: SUSPENDED
 Όνομα: alsa_output.pci-0000_00_1f.3.hdmi-stereo-extra1
 Περιγραφή: Εσωτερικός ήχος Digital Stereo (HDMI 2)
 Οδηγός: module-alsa-card.c
 Προδιαγραφή δείγματος: s16le 2ch 44100Hz
 Απεικόνιση καναλιού: front-left,front-right
 Ενότητα κατόχου: 6
 Σίγαση: no
 Ένταση: front-left: 65536 / 100% / 0,00 dB, front-right: 65536 / 100% / 0,00 dB
         ισορροπία 0,00
 Βασική ένταση: 65536 / 100% / 0,00 dB
 Πηγή οθόνης: alsa_output.pci-0000_00_1f.3.hdmi-stereo-extra1.monitor
 Λανθάνων χρόνος: 0 usec, ρυθμισμένο 0 usec
 Σημαίες: HARDWARE DECIBEL_VOLUME LATENCY SET_FORMATS
 Ιδιότητες:
  alsa.resolution_bits = "16"
  device.api = "alsa"
  device.class = "sound"
  alsa.class = "generic"
  alsa.subclass = "generic-mix"
  alsa.name = "HDMI 1"
  alsa.id = "HDMI 1"
  alsa.subdevice = "0"
  alsa.subdevice_name = "subdevice #0"
  alsa.device = "7"
  alsa.card = "0"
  alsa.card_name = "HDA Intel PCH"
  alsa.long_card_name = "HDA Intel PCH at 0xdf240000 irq 135"
  alsa.driver_name = "snd_hda_intel"
  device.bus_path = "pci-0000:00:1f.3"
  sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
  device.bus = "pci"
  device.vend...

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Revision history for this message
Blue Sky (blueskyz) wrote :

I'm experiencing this issue on Ubuntu MATE. The front right speaker has stopped working on my ancient Sound Blaster Audigy. I think the problem started with a recent upgrade. The sound works normally when I boot into Windows.

Daniel van Vugt (vanvugt)
tags: removed: wily
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