Ubuntu
alsa-driver package

[USB-Audio - Razer Kraken 7.1 Chroma, playback] fails after a while

Bug #1537957 reported by gbolcer
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Driver appears to power cycle where every so often in tens of seconds the device drops from pavucontrol and then either comes back in or worse, requires unplugging and replugging in the USB connector and choosing the right input/output again. Skype causes the device to disappear and not re-appear. Playing with the sound settings will drop the device and have it show back up with the system already switching to the fallback device.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
Uname: Linux 3.13.0-76-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Jan 25 16:59:50 2016
InstallationDate: Installed on 2014-08-25 (518 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: Razer Kraken 7.1 Chroma - Razer Kraken 7.1 Chroma
Symptom_Type: Sound works for a while, then breaks
Title: [USB-Audio - Razer Kraken 7.1 Chroma, playback] fails after a while
UpgradeStatus: Upgraded to trusty on 2016-01-26 (0 days ago)
dmi.bios.date: 04/30/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0RW199
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd04/30/2012:svnDellInc.:pnPrecisionWorkStationT7400:pvr:rvnDellInc.:rn0RW199:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision WorkStation T7400
dmi.sys.vendor: Dell Inc.

Revision history for this message
gbolcer (gbolcer) wrote :
Revision history for this message
gbolcer (gbolcer) wrote :

USB headset FREETALK Everyman works fine with exact same setup and exact same USB port.

Revision history for this message
Raymond (superquad-vortex2) wrote :

[ 331.292017] usb 5-2: new full-speed USB device number 2 using uhci_hcd
[ 331.651725] usb 5-2: New USB device found, idVendor=1532, idProduct=0504
[ 331.651731] usb 5-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
 [ 331.651734] usb 5-2: Product: Razer Kraken 7.1 Chroma
[ 331.651736] usb 5-2: Manufacturer: Razer
[ 331.747862] input: Razer Razer Kraken 7.1 Chroma as /devices/pci0000:00/0000:00:1d.3/usb5/5-2/5-2:1.3/input/input18
 [ 331.748166] hid-generic 0003:1532:0504.0006: input,hiddev0,hidraw5: USB HID v1.11 Device [Razer Razer Kraken 7.1 Chroma] on usb-0000:00:1d.3-2/input3
[ 331.850135] usbcore: registered new interface driver snd-usb-audio [ 467.132082] hub 5-0:1.0: port 2 disabled by hub (EMI?), re-enabling...
[ 467.132093] usb 5-2: USB disconnect, device number 2
[ 467.408018] usb 5-2: new full-speed USB device number 3 using uhci_hcd
 [ 467.767978] usb 5-2: New USB device found, idVendor=1532, idProduct=0504
[ 467.767984] usb 5-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
 [ 467.767987] usb 5-2: Product: Razer Kraken 7.1 Chroma
 [ 467.767990] usb 5-2: Manufacturer: Razer
[ 467.901069] usbhid 5-2:1.3: can't add hid device: -71
[ 467.901096] usbhid: probe of 5-2:1.3 failed with error -71 [ 467.927086] cannot get current value for control 1 ch 0: err = -22
 [ 467.937089] cannot get current value for control 1 ch 0: err = -22
[ 467.947097] cannot get current value for control 2 ch 2: err = -22
 [ 467.952109] 3:1:1: usb_set_interface failed (-71)
[ 467.953104] 3:1:1: usb_set_interface failed (-71)
 [ 467.954104] 3:1:1: usb_set_interface failed (-71)

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