[ASRock FM2A75M-DGS] No sound at all

Bug #1820314 reported by nicola
54
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

cannot hear any sound even with headphones from any of 2 rear output port (green and blue) of my asrock fm2a75m-dgs or the front unique one.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-98.121-generic 4.4.90
Uname: Linux 4.4.0-98-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Fri Mar 15 17:32:51 2019
InstallationDate: Installed on 2016-09-07 (918 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=it
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Audio interno - HD-Audio Generic
Symptom_Jack: Green Line Out, Rear
Symptom_Type: No sound at all
Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.70
dmi.board.name: FM2A75M-DGS
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
modified.conffile..etc.modprobe.d.alsa-base.conf: options snd-hda-intel model=auto
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-03-14T16:54:28.355882

Revision history for this message
nicola (nlona) wrote :
Revision history for this message
nicola (nlona) wrote :

In the summary it is shown xubuntu 16.04 by I upgraded a long time ago to 18.04 lts both the problem occured even under 16.04 lts
https://forum.ubuntuusers.de/topic/audio-problem-wie-folgend/

Revision history for this message
nicola (nlona) wrote :
Revision history for this message
nicola (nlona) wrote :

The problem occurs even on live xubuntu 18.04 17.10 16.04 even modifying alsa-base in options snd-hda-intel model=auto or options snd-hda-intel model=asrock-mobo or options snd-hda-intel model=generic.; all on board audio port are shown as unplugged. Thus HDMI of the Nvidia GTX 1050ti seems to work perfectly when I connected to TV HDMI input (but could not steal TV 4 ever)

Revision history for this message
nicola (nlona) wrote :
Revision history for this message
nicola (nlona) wrote :

BIOS setting in the video above

summary: - [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No
- sound at all
+ [ASRock FM2A75M-DGS] No sound at all
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

It appears part of the problem here is timidity (bug 1793640). Please uninstall timidity and timidity-related packages and reboot.

If that doesn't fix the problem then please try live booting Ubuntu 19.04 from USB to see if audio works there:

  GNOME: http://cdimages.ubuntu.com/daily-live/current/
  XFCE: http://cdimages.ubuntu.com/xubuntu/daily-live/current/

Changed in alsa-driver (Ubuntu):
status: New → Incomplete
Revision history for this message
nicola (nlona) wrote : Re: [Bug 1820314] Re: [ASRock FM2A75M-DGS] No sound at all

 Timidity is not installed
    Il lunedì 1 aprile 2019, 05:16:02 CEST, Daniel van Vugt <email address hidden> ha scritto:

 It appears part of the problem here is timidity (bug 1793640). Please
uninstall timidity and timidity-related packages and reboot.

If that doesn't fix the problem then please try live booting Ubuntu
19.04 from USB to see if audio works there:

  GNOME: http://cdimages.ubuntu.com/daily-live/current/
  XFCE:  http://cdimages.ubuntu.com/xubuntu/daily-live/current/

** Summary changed:

- [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
+ [ASRock FM2A75M-DGS] No sound at all

** Changed in: alsa-driver (Ubuntu)
      Status: New => Incomplete

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report.
https://bugs.launchpad.net/bugs/1820314

Title:
  [ASRock FM2A75M-DGS] No sound at all

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  cannot hear any sound even with headphones from any of 2 rear output
  port (green and blue) of my asrock fm2a75m-dgs or the front unique
  one.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.4.0-98.121-generic 4.4.90
  Uname: Linux 4.4.0-98-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.5
  Architecture: amd64
  CurrentDesktop: XFCE
  Date: Fri Mar 15 17:32:51 2019
  InstallationDate: Installed on 2016-09-07 (918 days ago)
  InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Audio interno - HD-Audio Generic
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.
  modified.conffile..etc.modprobe.d.alsa-base.conf: options snd-hda-intel model=auto
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-03-14T16:54:28.355882

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Revision history for this message
nicola (nlona) wrote :

Tried also kernel 4.15, 4.18 & ppa alsa daily. No sound. None of the port work neither output nor input (mic). I will try live 19.04 asap

Revision history for this message
nicola (nlona) wrote :

nope even under xubuntu live 19.04 sound card 0 does not work (alc662) 5.0.0.8

Revision history for this message
nicola (nlona) wrote :

asrock-mobo from live 19.04 live, sudo alsa force-reloading, pulseaudio -k. Did not work

Revision history for this message
nicola (nlona) wrote :

xubuntu@xubuntu:~$ sudo alsa force-reload
Unloading ALSA sound driver modules: snd-seq-midi snd-seq-midi-event snd-seq snd-rawmidi snd-seq-device snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-timer (failed: modules still loaded: snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-timer).
Loading ALSA sound driver modules: snd-seq-midi snd-seq-midi-event snd-seq snd-rawmidi snd-seq-device snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-timer.
xubuntu@xubuntu:~$ alsamixer -V all
xubuntu@xubuntu:~$ pulseaudio -k
xubuntu@xubuntu:~$ sudo apt remove timidity
Lettura elenco dei pacchetti... Fatto
Generazione albero delle dipendenze
Lettura informazioni sullo stato... Fatto
Il pacchetto "timidity" non è installato e quindi non è stato rimosso
0 aggiornati, 0 installati, 0 da rimuovere e 0 non aggiornati.

Revision history for this message
nicola (nlona) wrote :

Performing
sudo apt-get -y --reinstall install linux-sound-base alsa-base alsa-utils lightdm ubuntu-desktop linux-image-`uname -r` libasound2
On fresh install 18.04 partition on a different partition did not dolce the problem. Is there any step by step

Changed in alsa-driver (Ubuntu):
status: Incomplete → New
Revision history for this message
nicola (nlona) wrote :

 I reported same bug (several times) on the same system (on different partition - one fresh installed and one xubuntu 18.04 ). On the first partion the on board sound card are not detected (dummy on pavucontrol). On the 2nd partition pavucontrol shows unplugged even modifyng with several options snd-hda-intel in /etc/modprobe.d/alsa-base.conf. Only HDMI on gpu workshop always. Diff alsa-info of both installation are 0.
    Il giovedì 4 aprile 2019, 04:50:49 CEST, Daniel van Vugt <email address hidden> ha scritto:

 ** Changed in: alsa-driver (Ubuntu)
      Status: Incomplete => New

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1820314

Title:
  [ASRock FM2A75M-DGS] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  cannot hear any sound even with headphones from any of 2 rear output
  port (green and blue) of my asrock fm2a75m-dgs or the front unique
  one.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.4.0-98.121-generic 4.4.90
  Uname: Linux 4.4.0-98-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.5
  Architecture: amd64
  CurrentDesktop: XFCE
  Date: Fri Mar 15 17:32:51 2019
  InstallationDate: Installed on 2016-09-07 (918 days ago)
  InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  PackageArchitecture: all
  ProcEnviron:
  LANGUAGE=it
  PATH=(custom, no user)
  XDG_RUNTIME_DIR=<set>
  LANG=it_IT.UTF-8
  SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
  Symptom_Card: Audio interno - HD-Audio Generic
  Symptom_Jack: Green Line Out, Rear
  Symptom_Type: No sound at all
  Title: [To Be Filled By O.E.M., Realtek ALC662 rev1, Green Line Out, Rear] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/01/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.70
  dmi.board.name: FM2A75M-DGS
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.70:bd12/01/2016:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A75M-DGS:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.
  modified.conffile..etc.modprobe.d.alsa-base.conf: options snd-hda-intel model=auto
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-03-14T16:54:28.355882

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1820314/+subscriptions

Revision history for this message
nicola (nlona) wrote :

Any news??

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