HP pavilion cw1010nl - audio noise

Bug #1905139 reported by Niccolò
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

Hi, i've encountered an audio problem after the installation of KDE Neon in my laptop (HP pavilion cw1010nl). I hear a constant noise that is not showed in pavucontrol and even when all the audio peripherals are disabled. When i use windows 10 this problem does not occur. I cannot say in what package i found the bug but i use alsa and pulseaudio. Guide me if you need other informations for better understanding the problem.

Kernel version: 5.9.8
Audio driver in use: snd_hda_intel
Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h (Models 10h-1fh) HD Audio Controller

$ aplay --list-devices
**** List of PLAYBACK Hardware Devices ****
card 0: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Generic_1 [HD-Audio Generic], device 0: ALC295 Analog [ALC295 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

$ lsb_release -rd
Description: KDE neon User Edition 5.20
Release: 20.04

$ apt-cache policy alsa-base
alsa-base:
  Installato: 1.0.25+dfsg-0ubuntu5
  Candidato: 1.0.25+dfsg-0ubuntu5
  Tabella versione:
 *** 1.0.25+dfsg-0ubuntu5 500
        500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
        100 /var/lib/dpkg/status
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: niccolo 3779 F.... pulseaudio
 /dev/snd/controlC0: niccolo 3779 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: KDE
CurrentDmesg: Error: command ['dmesg'] failed with exit code 1: dmesg: read kernel buffer failed: Operation not permitted
DistroRelease: KDE neon 20.04
InstallationDate: Installed on 2020-11-18 (4 days ago)
InstallationMedia: neon user "Focal" - Build amd64 LIVE Binary 20201112-12:05
Package: alsa-driver (not installed)
Tags: focal
Uname: Linux 5.9.8-050908-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin plugdev sudo
_MarkForUpload: True
dmi.bios.date: 09/24/2019
dmi.bios.release: 15.35
dmi.bios.vendor: AMI
dmi.bios.version: F.35
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8615
dmi.board.vendor: HP
dmi.board.version: 46.23
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 46.23
dmi.modalias: dmi:bvnAMI:bvrF.35:bd09/24/2019:br15.35:efr46.23:svnHP:pnHPPavilionLaptop15-cw1xxx:pvr:rvnHP:rn8615:rvr46.23:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cw1xxx
dmi.product.sku: 6LH22EA#ABZ
dmi.sys.vendor: HP

Revision history for this message
lotuspsychje (lotuspsychje) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1905139

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Niccolò (ilpalmi) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
Niccolò (ilpalmi) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Niccolò (ilpalmi) wrote : ProcEnviron.txt

apport information

Revision history for this message
Niccolò (ilpalmi) wrote : PulseList.txt

apport information

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