[Nitro AN515-55, Realtek ALC295, Black Headphone Out, Right] Playback problem

Bug #1981906 reported by Théo Descomps
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

I have a double boot : in Windows 11, the sound works just fine, with the speakers and with a headset plugged in. But in Ubuntu (my version is Ubuntu 22.04 LTS), the sound works fine with the speakers, but when i plug a headset in my jack port (computer model : Acer Nitro 5), I can hear the sound playing but there is a high hissing sound bothering me too. This hissing sound seems to briefly stop when a sound is played, before re-appearing. The volume of the sound has no impact on the volume of the hissing sound (which is playing even when the sound is at 0%). I tried playing with every volume playback gauge using the "alsamixer" terminal command, but it does'nt have any impact.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
Uname: Linux 5.15.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: douve 6826 F.... pulseaudio
 /dev/snd/controlC1: douve 6826 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Jul 16 18:50:00 2022
InstallationDate: Installed on 2022-05-26 (50 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Right
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: None of the above
Title: [Nitro AN515-55, Realtek ALC295, Black Headphone Out, Right] Playback problem
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/20/2021
dmi.bios.release: 2.6
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.06
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Stonic_CMS
dmi.board.vendor: CML
dmi.board.version: V2.06
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.06
dmi.ec.firmware.release: 2.5
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.06:bd08/20/2021:br2.6:efr2.5:svnAcer:pnNitroAN515-55:pvrV2.06:rvnCML:rnStonic_CMS:rvrV2.06:cvnAcer:ct10:cvrV2.06:sku0000000000000000:
dmi.product.family: Nitro 5
dmi.product.name: Nitro AN515-55
dmi.product.sku: 0000000000000000
dmi.product.version: V2.06
dmi.sys.vendor: Acer

Revision history for this message
Théo Descomps (theoretical) wrote :
Revision history for this message
Théo Descomps (theoretical) wrote :

Here is the result of the "alsa-info" command : http://alsa-project.org/db/?f=f72a46f0471e72e11552b2b61d751a56c7e5afa4

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.