| 2018-08-06 14:48:22 |
arty |
description |
I wanted to print 4 copies of a 3-pages document (12 pages total) and instead 16 copies (48 pages) were printed.
Using latest Ubuntu with all updates, Gnome Shell on Xorg, I opened a PDF file in Evince 3.28.2-1, clicked "Print", clicked "+" button several times to increase the number of copies to 4, and sent it printing on Xerox_AltaLink_C8030. That network printer was previously auto-detected with default drivers.
access_log only has one line at that time:
localhost - - [06/Aug/2018:16:28:14 +0200] "POST /printers/Xerox_AltaLink_C8030 HTTP/1.1" 200 64269 Print-Job successful-ok
error_log doesn’t have anything related.
I am attaching the print job captured per https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.1
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 6 16:12:58 2018
InstallationDate: Installed on 2018-05-02 (96 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat:
device for Lexmark_M3150_10_: ipp://ET0021B7C1D744.local:631/ipp/print
device for WorkCentre-7120: socket://10.2.20.114
device for Xerox_AltaLink_C8030: ipp://XRX9C934E98F100.local:631/ipp/print
device for Xerox_VersaLink_C505_8c_ab_2c_4_: ipps://XC8cab2c.local:631/ipp/print
device for Xerox_VersaLink_C505_8c_ab_50_7_: ipps://XC8cab50.local:631/ipp/print
MachineType: Dell Inc. OptiPlex 7020
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_50_7_.ppd', '/etc/cups/ppd/Xerox_AltaLink_C8030.ppd', '/etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_2c_4_.ppd', '/etc/cups/ppd/WorkCentre-7120.ppd', '/etc/cups/ppd/Lexmark_M3150_10_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_50_7_.ppd: Permission denied
Xerox_AltaLink_C8030: AltaLink C8030
grep: /etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_2c_4_.ppd: Permission denied
grep: /etc/cups/ppd/WorkCentre-7120.ppd: Permission denied
grep: /etc/cups/ppd/Lexmark_M3150_10_.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/usr/bin/fish
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-29-generic root=UUID=3fd92192-fa04-40ea-ac71-f1dff8e153f7 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/25/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 02YYK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 15
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd04/25/2014:svnDellInc.:pnOptiPlex7020:pvr01:rvnDellInc.:rn02YYK5:rvrA00:cvnDellInc.:ct15:cvr:
dmi.product.name: OptiPlex 7020
dmi.product.version: 01
dmi.sys.vendor: Dell Inc. |
I wanted to print 4 copies of a 3-pages document (12 pages total) and instead 16 copies (48 pages) were printed.
Using latest Ubuntu with all updates, Gnome Shell on Xorg, I opened a PDF file in Evince 3.28.2-1, clicked "Print", clicked "+" button several times to increase the number of copies to 4, and sent it printing on Xerox_AltaLink_C8030. That network printer was previously auto-detected with default drivers.
access_log only has one line at that time:
localhost - - [06/Aug/2018:16:28:14 +0200] "POST /printers/Xerox_AltaLink_C8030 HTTP/1.1" 200 64269 Print-Job successful-ok
error_log doesn’t have anything related.
I am attaching the print job captured per https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data
On the cups page with completed jobs http://localhost:631/printers/Xerox_AltaLink_C8030?which_jobs=completed the amount of pages is shown as "48".
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.1
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 6 16:12:58 2018
InstallationDate: Installed on 2018-05-02 (96 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat:
device for Lexmark_M3150_10_: ipp://ET0021B7C1D744.local:631/ipp/print
device for WorkCentre-7120: socket://10.2.20.114
device for Xerox_AltaLink_C8030: ipp://XRX9C934E98F100.local:631/ipp/print
device for Xerox_VersaLink_C505_8c_ab_2c_4_: ipps://XC8cab2c.local:631/ipp/print
device for Xerox_VersaLink_C505_8c_ab_50_7_: ipps://XC8cab50.local:631/ipp/print
MachineType: Dell Inc. OptiPlex 7020
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_50_7_.ppd', '/etc/cups/ppd/Xerox_AltaLink_C8030.ppd', '/etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_2c_4_.ppd', '/etc/cups/ppd/WorkCentre-7120.ppd', '/etc/cups/ppd/Lexmark_M3150_10_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_50_7_.ppd: Permission denied
Xerox_AltaLink_C8030: AltaLink C8030
grep: /etc/cups/ppd/Xerox_VersaLink_C505_8c_ab_2c_4_.ppd: Permission denied
grep: /etc/cups/ppd/WorkCentre-7120.ppd: Permission denied
grep: /etc/cups/ppd/Lexmark_M3150_10_.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/usr/bin/fish
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-29-generic root=UUID=3fd92192-fa04-40ea-ac71-f1dff8e153f7 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/25/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A00
dmi.board.name: 02YYK5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 15
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA00:bd04/25/2014:svnDellInc.:pnOptiPlex7020:pvr01:rvnDellInc.:rn02YYK5:rvrA00:cvnDellInc.:ct15:cvr:
dmi.product.name: OptiPlex 7020
dmi.product.version: 01
dmi.sys.vendor: Dell Inc. |
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