Ubuntu
cups package

HP Envy 5530 printer/scanner does not work

Bug #1875796 reported by vilamar on 2020-04-29

34

This bug affects 6 people

Affects		Status	Importance	Assigned to	Milestone
	cups (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

ubuntu 20.04 LTS
see troubleshoot.txt please

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 29 08:15:00 2020
InstallationDate: Installed on 2020-04-28 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat:
device for ENVY_5530_series_CN4A5310HJ067B_: implicitclass://ENVY_5530_series_CN4A5310HJ067B_/
device for HP-ENVY-5530-series: hp:/usb/ENVY_5530_series?serial=CN4A5310HJ067B
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver
Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-ENVY-5530-series.ppd', '/etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-ENVY-5530-series.ppd: Permission denied
grep: /etc/cups/ppd/ENVY_5530_series_CN4A5310HJ067B_.ppd: Permission denied
ProcEnviron:
LANGUAGE=nl_BE:nl
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=nl_BE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=77c5fdfc-4b0d-48ce-93d9-8aba51f17f9b ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/12/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3601
dmi.board.asset.tag: Default string
dmi.board.name: H110M-A/M.2
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3601:bd12/12/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnH110M-A/M.2:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Tags:

Revision history for this message

vilamar (marc-thijs) wrote on 2020-04-29:

#1

troubleshoot.txt Edit (56.0 KiB, text/plain)
CupsErrorLog.txt Edit (219.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (84.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.9 KiB, text/plain; charset="utf-8")
KernLog.txt Edit (19.8 KiB, text/plain; charset="utf-8")
Locale.txt Edit (335 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (8.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (923 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (554 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (15.2 KiB, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (5.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (180.1 KiB, text/plain; charset="utf-8")

summary:

- HP Envy 5530 printer/scanner is does not work
+ HP Envy 5530 printer/scanner does not work

Revision history for this message

Launchpad Janitor (janitor) wrote on 2020-05-03:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status:	New → Confirmed

Revision history for this message

Roland S. (kaiser-ger) wrote on 2020-06-07:

#3

Try workaround:

sudo apt purge ippusbxd

Source: Kellerkind_2009, https://forum.ubuntuusers.de/post/9151988/

Revision history for this message

Jenske (radiostermino) wrote on 2020-06-18:

#4

Since having installed Kubuntu 20.04, and having ONLY one printer/scanner attached to our home network (Envy 5542), I see multiple printers with names with "Envy" in it, but with different extra characters.
It isn't at all clear why it is so difficult to have Ubuntu (and Windows 10 of other people on our network) see multiple Envy's. In Windows 10 the printer often (but not always) doesn't work, OR only prints one-sided.
In Ubuntu it usually works, but it keeps being confusing: I see at least 3 "versions" of Envy on the printer-list.

Revision history for this message

A (publicface) wrote on 2021-06-09:

#5

Screenshot of duplicate printers in CUPS Find New Printers. Edit (60.9 KiB, image/png)

I have one printer. It is a HP Envy 5530. I'm experiencing multiple issues. Sometimes CUPS finds printers, sometimes it doesn't. It auto-adds printers randomly. It auto-deletes printers randomly. One day the printer works, the next it does not.

Also seeing these errors in syslog:
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=1, index=3
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 515: invalid claim_interface 7/1/4: Device or resource busy
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 427: Found interface conf=0, iface=3, altset=0, index=9
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 389: Active kernel driver on interface=3 ret=0
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 515: invalid claim_interface ff/4/1: Device or resource busy
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 427: Found interface conf=0, iface=0, altset=0, index=11
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 389: Active kernel driver on interface=0 ret=0
Jun 9 12:42:14 yellow hp[34756]: io/hpmud/musb.c 515: invalid claim_interface ff/cc/0: Device or resource busy
Jun 9 12:42:14 yellow hp[34756]: prnt/backend/hp.c 825: INFO: open device failed stat=21: hp:/usb/ENVY_5530_series?serial=CN57A5636Z05XT; will retry in 30 seconds...

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Bug #1876704

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