printing troubleshooter error

Bug #937572 reported by PETER C
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
foomatic-gui (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

This relates to setting up a Canon Wireless printer isensys MF5980dw to print from Ubuntu 11.04

I managed to download the driver files from Canon's site
http://files.canon-europe.com/files/soft41790/software/g11a1eng.deb

This installed ok but would not print....after running the Printer troubleshooter I checked the "publish shared printers connected to this system" box in the Server Settings window...that enalbed the printer and i was able to print a test page, however after the test page printed this is the bug that the printing troubleshooter reported...

Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest Canon-MF5900-Series (default)>,
 'cups_instance': None,
 'cups_queue': 'Canon-MF5900-Series',
 'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'dnssd',
 'cups_printer_dict': {'device-uri': u'dnssd://Canon%20MF5900%20Series._printer._tcp.local/',
                       'printer-info': u'Canon MF5900 Series',
                       'printer-is-shared': True,
                       'printer-location': u'http://192.168.1.15',
                       'printer-make-and-model': u'Generic text-only printer',
                       'printer-state': 3,
                       'printer-state-message': u'',
                       'printer-state-reasons': [u'none'],
                       'printer-type': 135172,
                       'printer-uri-supported': u'ipp://localhost:631/printers/Canon-MF5900-Series'},
 'cups_printer_remote': False,
 'is_cups_class': False,
 'local_cups_queue_attributes': {'auth-info-required': u'none',
                                 'charset-configured': u'utf-8',
                                 'charset-supported': [u'us-ascii', u'utf-8'],
                                 'color-supported': False,
                                 'compression-supported': [u'none', u'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': u'1.4.6',
                                 'device-uri': u'dnssd://Canon%20MF5900%20Series._printer._tcp.local/',
                                 'document-format-default': u'application/octet-stream',
                                 'document-format-supported': [u'application/octet-stream',
                                                               u'application/vnd.cups-raw',
                                                               u'application/x-cshell',
                                                               u'application/x-csource',
                                                               u'application/x-perl',
                                                               u'application/x-shell',
                                                               u'text/css',
                                                               u'text/html',
                                                               u'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': [u'en-us'],
                                 'ipp-versions-supported': [u'1.0',
                                                            u'1.1',
                                                            u'2.0',
                                                            u'2.1'],
                                 'ippget-event-life': 15,
                                 'job-creation-attributes-supported': [u'copies',
                                                                       u'finishings',
                                                                       u'ipp-attribute-fidelity',
                                                                       u'job-hold-until',
                                                                       u'job-name',
                                                                       u'job-priority',
                                                                       u'job-sheets',
                                                                       u'media',
                                                                       u'media-col',
                                                                       u'multiple-document-handling',
                                                                       u'number-up',
                                                                       u'output-bin',
                                                                       u'output-mode',
                                                                       u'orientation-requested',
                                                                       u'page-ranges',
                                                                       u'print-quality',
                                                                       u'printer-resolution',
                                                                       u'sides'],
                                 'job-hold-until-default': u'no-hold',
                                 'job-hold-until-supported': [u'no-hold',
                                                              u'indefinite',
                                                              u'day-time',
                                                              u'evening',
                                                              u'night',
                                                              u'second-shift',
                                                              u'third-shift',
                                                              u'weekend'],
                                 'job-k-limit': 0,
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': [u'copies',
                                                                       u'finishings',
                                                                       u'job-hold-until',
                                                                       u'job-name',
                                                                       u'job-priority',
                                                                       u'media',
                                                                       u'media-col',
                                                                       u'multiple-document-handling',
                                                                       u'number-up',
                                                                       u'output-bin',
                                                                       u'output-mode',
                                                                       u'orientation-requested',
                                                                       u'page-ranges',
                                                                       u'print-quality',
                                                                       u'printer-resolution',
                                                                       u'sides'],
                                 'job-sheets-default': (u'none', u'none'),
                                 'job-sheets-supported': [u'none',
                                                          u'classified',
                                                          u'confidential',
                                                          u'secret',
                                                          u'standard',
                                                          u'topsecret',
                                                          u'unclassified'],
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [1270],
                                 'media-col-supported': [u'media-bottom-margin',
                                                         u'media-left-margin',
                                                         u'media-right-margin',
                                                         u'media-size',
                                                         u'media-source',
                                                         u'media-top-margin',
                                                         u'media-type'],
                                 'media-default': u'na_letter_8.5x11in',
                                 'media-left-margin-supported': [635],
                                 'media-right-margin-supported': [635],
                                 'media-supported': [u'na_letter_8.5x11in'],
                                 'media-top-margin-supported': [1270],
                                 'multiple-document-handling-supported': [u'separate-documents-uncollated-copies',
                                                                          u'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 300,
                                 'natural-language-configured': u'en-us',
                                 'notify-attributes-supported': [u'printer-state-change-time',
                                                                 u'notify-lease-expiration-time',
                                                                 u'notify-subscriber-user-name'],
                                 'notify-events-default': [u'job-completed'],
                                 'notify-events-supported': [u'job-completed',
                                                             u'job-config-changed',
                                                             u'job-created',
                                                             u'job-progress',
                                                             u'job-state-changed',
                                                             u'job-stopped',
                                                             u'printer-added',
                                                             u'printer-changed',
                                                             u'printer-config-changed',
                                                             u'printer-deleted',
                                                             u'printer-finishings-changed',
                                                             u'printer-media-changed',
                                                             u'printer-modified',
                                                             u'printer-restarted',
                                                             u'printer-shutdown',
                                                             u'printer-state-changed',
                                                             u'printer-stopped',
                                                             u'server-audit',
                                                             u'server-restarted',
                                                             u'server-started',
                                                             u'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': [u'ippget'],
                                 'notify-schemes-supported': [u'dbus',
                                                              u'mailto',
                                                              u'rss'],
                                 'number-up-default': 1,
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': u'face-down',
                                 'output-bin-supported': [u'face-down'],
                                 'output-mode-default': u'monochrome',
                                 'output-mode-supported': [u'monochrome'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 8,
                                 'pdl-override-supported': [u'attempted'],
                                 'port-monitor': u'none',
                                 'port-monitor-supported': [u'none'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [4],
                                 'printer-commands': u'none',
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-dns-sd-name': u'Canon MF5900 Series @ office1',
                                 'printer-error-policy': u'retry-job',
                                 'printer-error-policy-supported': [u'abort-job',
                                                                    u'retry-current-job',
                                                                    u'retry-job',
                                                                    u'stop-printer'],
                                 'printer-icons': u'http://localhost:631/icons/Canon-MF5900-Series.png',
                                 'printer-info': u'Canon MF5900 Series',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': True,
                                 'printer-location': u'http://192.168.1.15',
                                 'printer-make-and-model': u'Generic text-only printer',
                                 'printer-more-info': u'http://localhost:631/printers/Canon-MF5900-Series',
                                 'printer-name': u'Canon-MF5900-Series',
                                 'printer-op-policy': u'default',
                                 'printer-op-policy-supported': [u'authenticated',
                                                                 u'default'],
                                 'printer-resolution-default': '(unknown IPP tag)',
                                 'printer-resolution-supported': '(unknown IPP tag)',
                                 'printer-settable-attributes-supported': [u'printer-info',
                                                                           u'printer-location'],
                                 'printer-state': 3,
                                 'printer-state-change-time': 1329757454,
                                 'printer-state-message': u'',
                                 'printer-state-reasons': [u'none'],
                                 'printer-type': 135172,
                                 'printer-up-time': 1329811705,
                                 'printer-uri-supported': [u'ipp://localhost:631/printers/Canon-MF5900-Series'],
                                 'queued-job-count': 0,
                                 'server-is-sharing-printers': True,
                                 'sides-default': u'one-sided',
                                 'sides-supported': [u'one-sided'],
                                 'uri-authentication-supported': [u'requesting-user-name'],
                                 'uri-security-supported': [u'none']}}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'PageRegion': u'Letter',
                                            u'PageSize': u'Letter',
                                            u'SendFF': u'False'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Choose device):
{'cups_device_dict': {'device-class': u'network',
                      'device-id': u'MFG:Canon;MDL:MF5900 Series;',
                      'device-info': u'Canon MF5900 Series',
                      'device-location': u'',
                      'device-make-and-model': u'Canon MF5900 Series'}}
Page 7 (Error log checkpoint):
{'cups_server_settings': {'BrowseLocalProtocols': 'CUPS dnssd',
                          'BrowseRemoteProtocols': 'CUPS dnssd',
                          'DefaultAuthType': 'Basic',
                          'LogLevel': 'warn',
                          'MaxLogSize': '0',
                          'SystemGroup': 'lpadmin',
                          '_debug_logging': '0',
                          '_remote_admin': '0',
                          '_remote_any': '0',
                          '_remote_printers': '1',
                          '_share_printers': '1',
                          '_user_cancel_any': '0'},
 'error_log_checkpoint': 1553L,
 'error_log_debug_logging_set': True}
Page 8 (Print test page):
{'test_page_attempted': '21/Feb/2012:10:08:59 +0000',
 'test_page_completions': [(1, u'Job completed.')],
 'test_page_job_id': [1],
 'test_page_job_status': [(True,
                           1,
                           'Canon-MF5900-Series',
                           'Test Page',
                           'Completed',
                           {'attributes-charset': u'utf-8',
                            'attributes-natural-language': u'en-za',
                            'document-count': 0,
                            'document-format': u'text/plain',
                            'job-hold-until': u'no-hold',
                            'job-id': 1,
                            'job-k-octets': 1,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 1,
                            'job-more-info': u'ipp://localhost:631/jobs/1',
                            'job-name': u'Test Page',
                            'job-originating-host-name': u'localhost',
                            'job-originating-user-name': u'office1',
                            'job-preserved': False,
                            'job-printer-state-message': u'',
                            'job-printer-state-reasons': [u'none'],
                            'job-printer-up-time': 1329811759,
                            'job-printer-uri': u'ipp://office1:631/printers/Canon-MF5900-Series',
                            'job-priority': 50,
                            'job-sheets': [u'none', u'none'],
                            'job-state': 9,
                            'job-state-reasons': u'job-completed-successfully',
                            'job-uri': u'ipp://localhost:631/jobs/1',
                            'job-uuid': u'urn:uuid:42c09cb0-6627-389f-4b9b-37c0b4821005',
                            'printer-uri': u'ipp://localhost/printers/Canon-MF5900-Series',
                            'time-at-completed': 1329811741,
                            'time-at-creation': 1329811739,
                            'time-at-processing': 1329811739})],
 'test_page_successful': True}
Page 9 (Error log fetch):
{'error_log': ['E [21/Feb/2012:10:08:59 +0200] Returning IPP client-error-document-format-not-supported for Print-Job (ipp://localhost/printers/Canon-MF5900-Series) from localhost',
               'E [21/Feb/2012:10:09:20 +0200] Failed to update TXT record for Canon MF5900 Series @ office1: -2'],
 'error_log_debug_logging_unset': True}
Page 10 (Locale issues):
{'printer_page_size': u'Letter',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_ZA',
 'user_locale_messages': 'en_ZA'}

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in foomatic-gui (Ubuntu):
status: New → Confirmed
Revision history for this message
sordna (sordna) wrote :

Getting the similar issues with my Canon MF4150 which has a USB connection.

Revision history for this message
PETER C (southafrica-o) wrote :

Update

This is the error I get when trying to print to the printer (it is loaded on my printers but does not work)...

CUPS SERVER ERROR
There was an error during the CUPS operation: 'client-error-document-format-not-supported'.

This is the latest Canon printed so I am sure there will be out there with the same problem.

Any help appreciated...

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