Sony LE_WH-1000XM5 Connection button is disabled in Bluetooth settings

Bug #2018363 reported by Teh Kok How
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
bluez (Ubuntu)
New
Undecided
Unassigned
gnome-bluetooth (Ubuntu)
New
Undecided
Unassigned
gnome-control-center (Ubuntu)
New
Undecided
Unassigned

Bug Description

Device appears as paired but the Connection button is disabled. I can't click the button to connect the device.
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2022-09-28 (222 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: LENOVO 21D8CTO1WW
Package: gnome-control-center
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic root=UUID=20c02ac6-394b-416e-8c15-f3f909240844 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Tags: lunar
Uname: Linux 6.2.0-20-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-04-21 (17 days ago)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev root sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/09/2023
dmi.bios.release: 1.15
dmi.bios.vendor: LENOVO
dmi.bios.version: N3EET29W (1.15 )
dmi.board.asset.tag: Not Available
dmi.board.name: 21D8CTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0T76461 WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.12
dmi.modalias: dmi:bvnLENOVO:bvrN3EET29W(1.15):bd03/09/2023:br1.15:efr1.12:svnLENOVO:pn21D8CTO1WW:pvrThinkPadP15vGen3:rvnLENOVO:rn21D8CTO1WW:rvrSDK0T76461WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_21D8_BU_Think_FM_ThinkPadP15vGen3:
dmi.product.family: ThinkPad P15v Gen 3
dmi.product.name: 21D8CTO1WW
dmi.product.sku: LENOVO_MT_21D8_BU_Think_FM_ThinkPad P15v Gen 3
dmi.product.version: ThinkPad P15v Gen 3
dmi.sys.vendor: LENOVO
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 3C:E9:F7:5A:31:C3 ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING
  RX bytes:20013 acl:0 sco:0 events:3219 errors:0
  TX bytes:790999 acl:0 sco:0 commands:3217 errors:0

Revision history for this message
Teh Kok How (khteh) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

  apport-collect 2018363

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in bluez (Ubuntu):
status: New → Incomplete
Changed in gnome-bluetooth (Ubuntu):
status: New → Incomplete
Changed in gnome-control-center (Ubuntu):
status: New → Incomplete
Revision history for this message
Teh Kok How (khteh) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected lunar
description: updated
Revision history for this message
Teh Kok How (khteh) wrote : Dependencies.txt

apport information

Revision history for this message
Teh Kok How (khteh) wrote : Lspci.txt

apport information

Revision history for this message
Teh Kok How (khteh) wrote : Lspci-vt.txt

apport information

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Teh Kok How (khteh) wrote : Lsusb.txt

apport information

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Teh Kok How (khteh) wrote : Lsusb-t.txt

apport information

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Teh Kok How (khteh) wrote : Lsusb-v.txt

apport information

Revision history for this message
Teh Kok How (khteh) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Teh Kok How (khteh) wrote : ProcCpuinfoMinimal.txt

apport information

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Teh Kok How (khteh) wrote : ProcEnviron.txt

apport information

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Teh Kok How (khteh) wrote : ProcInterrupts.txt

apport information

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Teh Kok How (khteh) wrote : ProcModules.txt

apport information

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Teh Kok How (khteh) wrote : UdevDb.txt

apport information

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Teh Kok How (khteh) wrote : acpidump.txt

apport information

Revision history for this message
Teh Kok How (khteh) wrote : getfacl.txt

apport information

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Teh Kok How (khteh) wrote : rfkill.txt

apport information

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Teh Kok How (khteh) wrote : syslog.txt

apport information

summary: - Connection button is disabled in Bluetooth settings
+ Sony LE_WH-1000XM5 Connection button is disabled in Bluetooth settings
Changed in bluez (Ubuntu):
status: Incomplete → New
Changed in gnome-bluetooth (Ubuntu):
status: Incomplete → New
Changed in gnome-control-center (Ubuntu):
status: Incomplete → New
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