Cannot add any account using Online Accounts on 14.04

Bug #1309247 reported by Rey Leonard Amorato
62
This bug affects 14 people
Affects Status Importance Assigned to Milestone
gnome-online-accounts (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When attempting to add an account i.e: facebook, google, etc., the first thing that pops out is "Please authorize your Facebook account" but there's only a blank page. The page does not load.

Using Ubuntu 14.04

Tags: empathy
description: updated
summary: - Cannot add any account
+ Cannot add any account using Online Accounts on 14.04
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-online-accounts (Ubuntu):
status: New → Confirmed
Revision history for this message
Gao Shichao (xgdgsc) wrote :
Download full text (3.3 KiB)

Error when I launch the dialog and click "Google" , what can I do to fix this?

$ online-accounts-preferences

(unity-control-center:1992): credentials-cc-panel-CRITICAL **: file src/cc-credentials-accounts-model.c: line 344: unexpected error: Error calling StartServiceByName for com.canonical.indicators.webcredentials: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process /usr/bin/signon-ui received signal 6 (g-dbus-error-quark, 26)

(unity-control-center:1992): GLib-GObject-WARNING **: invalid (NULL) pointer instance

(unity-control-center:1992): GLib-GObject-CRITICAL **: g_signal_connect_object: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(unity-control-center:1992): credentials-cc-panel-CRITICAL **: cc_credentials_account_details_page_construct: assertion 'accounts_store != NULL' failed

(unity-control-center:1992): GLib-GObject-CRITICAL **: g_object_ref_sink: assertion 'G_IS_OBJECT (object)' failed

(unity-control-center:1992): GLib-GObject-WARNING **: invalid (NULL) pointer instance

(unity-control-center:1992): GLib-GObject-CRITICAL **: g_signal_connect_object: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(unity-control-center:1992): GLib-GObject-WARNING **: invalid (NULL) pointer instance

(unity-control-center:1992): GLib-GObject-CRITICAL **: g_signal_connect_object: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(unity-control-center:1992): GLib-GObject-WARNING **: invalid (NULL) pointer instance

(unity-control-center:1992): GLib-GObject-CRITICAL **: g_signal_connect_object: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(unity-control-center:1992): Gtk-CRITICAL **: gtk_notebook_append_page: assertion 'GTK_IS_WIDGET (child)' failed

(unity-control-center:1992): Gtk-CRITICAL **: gtk_tree_model_iter_n_children: assertion 'GTK_IS_TREE_MODEL (tree_model)' failed

(unity-control-center:1992): GLib-GObject-WARNING **: invalid (NULL) pointer instance

(unity-control-center:1992): GLib-GObject-CRITICAL **: g_signal_connect_object: assertion 'G_TYPE_CHECK_INSTANCE (instance)' failed

(unity-control-center:1992): credentials-cc-panel-CRITICAL **: file src/cc-credentials-authorization-page.c: line 388: unexpected error: Error calling StartServiceByName for com.canonical.indicators.webcredentials: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process /usr/bin/signon-ui received signal 6 (g-dbus-error-quark, 26)

(unity-control-center:1992): account-plugin-CRITICAL **: Couldn't store identity: GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.InternalServer: Server internal error occurred.Could not access Signon Database.

(unity-control-center:1992): credentials-cc-panel-CRITICAL **: cc-credentials-authorization-page.vala:182: Error completing auth session process: GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.InternalServer: Server internal error occurred.Could not access Signon Database.

(unity-control-center:1992): account-plugin-CRITICAL **: Couldn't store identity: GDBus.Error:com.google.code.AccountsSSO.SingleSignOn.Error.InternalServer: Server internal error occurred.Could not access Signon Database.

(unity-control-center:1992): credentials-cc-panel-CRITIC...

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Revision history for this message
Carla Sella (carla-sella) wrote :

This is what I get when I try to add a Google Account (see attached screenshot).

Revision history for this message
Carla Sella (carla-sella) wrote :

Well actually this is happening with Facebook, Google, Twitter, Flickr, Evernote accounts, not with the others (Ubuntu One gives me a white screen instead of a black one). I have Utopic with all updates installed.

Revision history for this message
neorg (s-launchpad-net-robgroen-nl) wrote :

Same problem like Carla Sella here.

Revision history for this message
Mian (hou-m) wrote :

I have the same problem with Carla Sella, any updates with this bug?

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Davide Mannarelli (davidemannarelli) wrote :

Same bugs like Carla Sella.
I noted this: istalling and logging in gnome-shell the problem disappear because the system don't use online-accounts-preferences.

Revision history for this message
Artemis (alexander-plaza-net) wrote :

Any idea about this bug? I have 14.04.2 installed and it just keeps going back to the main Online Accounts page.
It is currently affecting all available options for myself.

Is there a way I can collect more information? Perhaps it is the way it is accessing the services?

Revision history for this message
Disctanger (disctanger) wrote :

@Rey Leonard Amorato if you are using Virtual Box and if 3d acceleration is enabled, try to turn off that feature and try to log in. This way helped me when I was getting blank page instead of login screen in online accounts.

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