Ubuntu
linux-hwe-5.13 package

Ubuntu randomly freezes with 5.13.0-27 [rtw_8821ce 0000:01:00.0: pci bus timeout, check dma status]

Bug #1958443 reported by Nyan Tun
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux-hwe-5.13 (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Ubuntu randomly freezes, and can't access keyboard and mouse anymore. The only way to solve is pressing power button to turn off.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.13.0-27.29~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: KDE
Date: Wed Jan 19 10:46:15 2022
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Iris Plus Graphics G7 [8086:8a52] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Iris Plus Graphics G7 [103c:86c8]
InstallationDate: Installed on 2021-12-18 (32 days ago)
InstallationMedia: Kubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819.1)
MachineType: HP HP Laptop 14-dq1xxx
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-27-generic root=UUID=273732e3-7cd1-4dda-8015-f36adc95fbc3 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/21/2021
dmi.bios.release: 15.21
dmi.bios.vendor: AMI
dmi.bios.version: F.21
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 86C8
dmi.board.vendor: HP
dmi.board.version: 56.33
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 56.33
dmi.modalias: dmi:bvnAMI:bvrF.21:bd07/21/2021:br15.21:efr56.33:svnHP:pnHPLaptop14-dq1xxx:pvr:rvnHP:rn86C8:rvr56.33:cvnHP:ct10:cvrChassisVersion:sku8AD55UA#ABA:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 14-dq1xxx
dmi.product.sku: 8AD55UA#ABA
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.105-3~20.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Revision history for this message
Nyan Tun (anattanyan) wrote :
Ubuntu Foundations Team Bug Bot (crichton)
affects: ubuntu → xorg (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks for the bug report.

Next time the freeze happens please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

   journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

affects: xorg (Ubuntu) → linux-hwe-5.13 (Ubuntu)
Changed in linux-hwe-5.13 (Ubuntu):
status: New → Incomplete
Revision history for this message
Nyan Tun (anattanyan) wrote :

Please look at the attached file. It looks like there is issue with rtw_8821ce. I've cut the log because launchpad fails to upload the 255MB prevboot.txt. This line

Jan 20 10:24:58 hpl kernel: rtw_8821ce 0000:01:00.0: pci bus timeout, check dma status

keeps repeating until line number 3076252, which is the end of file.

Daniel van Vugt (vanvugt)
summary: - Ubuntu randomly freezes with 5.13.0-27
+ Ubuntu randomly freezes with 5.13.0-27 [rtw_8821ce 0000:01:00.0: pci bus
+ timeout, check dma status]
Changed in linux-hwe-5.13 (Ubuntu):
status: Incomplete → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-hwe-5.13 (Ubuntu):
status: New → Confirmed
Revision history for this message
Herbert Petrich (petriherb) wrote (last edit ):

Same here, HP notebook HP 17-by3536ng (with rtw_8821ce), freezes before/after login screen after updating Ubuntu 20.04 from kernel 5.11.0-46 to 5.13.0-27. dmesg is spammed with

    rtw_8821ce 0000:01:00.0: pci bus timeout, check dma status

about 300 times per second (does not happen with kernel 5.11).

Revision history for this message
Yufeng Gao (brokenpipe) wrote :

The task "linux-hwe-5.13 (Ubuntu)" has expired because it has had no new comments or updates for more than three years.

If this issue is still present in an Ubuntu LTS kernel still under active support, please reopen the bug and provide updated details. If this issue was reported against an Ubuntu kernel no longer under active support but the issue still exists in a currently supported Ubuntu kernel, please open a new bug against that kernel version and provide the updated details, with a reference link to the original bug.

This action was performed by an automated process maintained by the Ubuntu Kernel Team.

tags: added: kernel-autoclosed kernel-autoclosed-expired
Changed in linux-hwe-5.13 (Ubuntu):
status: Confirmed → Expired
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