Ubuntu
linux package

04ce:0002 [Gigabyte P55A-UD3] Portable Drive Bay 2000 Doesn't work through USB

Bug #1074990 reported by Braden Obrzut on 2012-11-04

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Triaged	Medium	Unassigned

Bug Description

I got a portable drive bay 2000 in hopes of using it as an external DVD/Zip/LS120 drive through USB, but it appears that Ubuntu can't recognized the drive. With a laptop it works fine through the PCMCIA card, but the USB connection does not work. Through USB it uses a ScanLogic Corp. SL11R-IDE IDE Bridge which is likely the issue, but I've heard that it works fine with CD drives and other removable storage as opposed to multi-partition hard disks.

The USB connection works through a Windows VM (Vista and 7) and my Thinkpad is even able to boot from it. I even tried recompiling the kernel as suggested at: http://askubuntu.com/questions/184076/why-doesnt-the-scanlogic-sl11r-ide-usb-to-ata-adapter-work The change does not seem to fix the issue.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-17-generic 3.5.0-17.28
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.6.1-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: blzut3 3558 F.... pulseaudio
/dev/snd/controlC1: blzut3 3558 F.... pulseaudio
/dev/snd/controlC0: blzut3 3558 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Date: Sun Nov 4 16:48:57 2012
HibernationDevice: RESUME=UUID=88784185-b636-44f3-8d08-7a8489d0a2de
IwConfig:
ham0 no wireless extensions.

eth2 no wireless extensions.

lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P55A-UD3
MarkForUpload: True
ProcEnviron:
LANGUAGE=
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=4e3cd526-2e0a-4abf-ab37-d4d8bb993853 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.5.0-17-generic N/A
linux-backports-modules-3.5.0-17-generic N/A
linux-firmware 1.95
RfKill:

SourcePackage: linux
UpgradeStatus: Upgraded to quantal on 2012-10-18 (17 days ago)
WpaSupplicantLog:

dmi.bios.date: 08/10/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F11
dmi.board.name: P55A-UD3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF11:bd08/10/2010:svnGigabyteTechnologyCo.,Ltd.:pnP55A-UD3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP55A-UD3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P55A-UD3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

See original description

Tags:

Revision history for this message

Braden Obrzut (blzut3) wrote on 2012-11-04:

AlsaInfo.txt Edit (83.1 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (68.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (25.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.9 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (23.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (152.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (359.5 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (234.7 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-11-04

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-11-06:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.7 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. Please only remove that one tag and leave the other tags. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-rc4-raring/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete
tags:	added: needs-upstream-testing

Revision history for this message

Braden Obrzut (blzut3) wrote on 2012-11-06:

Seems to exist upstream as well.

Linux corei5-760 3.7.0-030700rc4-generic #201211041435 SMP Sun Nov 4 19:35:50 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

tags:	added: kernel-bug-exists-upstream removed: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2013-08-10:

Braden Obrzut, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags:	added: latest-bios-f11 needs-upstream-testing regression-potential
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: AlsaInfo.txt

AlsaInfo.txt Edit (16.8 KiB, text/plain)

apport information

tags:	added: apport-collected saucy
description:	updated

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: BootDmesg.txt

BootDmesg.txt Edit (30.3 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: CRDA.txt

CRDA.txt Edit (291 bytes, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: CurrentDmesg.txt

CurrentDmesg.txt Edit (1.1 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: Lspci.txt

Lspci.txt Edit (4.9 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: ProcCpuinfo.txt

#10

ProcCpuinfo.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: ProcEnviron.txt

#11

ProcEnviron.txt Edit (103 bytes, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: ProcInterrupts.txt

#12

ProcInterrupts.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: ProcModules.txt

#13

ProcModules.txt Edit (1.9 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: PulseList.txt

#14

PulseList.txt Edit (17.2 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: UdevDb.txt

#15

UdevDb.txt Edit (77.4 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: UdevLog.txt

#16

UdevLog.txt Edit (173.6 KiB, text/plain)

apport information

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18: WifiSyslog.txt

#17

WifiSyslog.txt Edit (63.4 KiB, text/plain)

apport information

Braden Obrzut (blzut3) on 2013-08-18

tags:

added: kernel-bug-exists-upstream-v3.11-rc5
removed: needs-upstream-testing

Revision history for this message

penalvch (penalvch) wrote on 2013-08-18: Re: Portable Drive Bay 2000 Doesn't work through USB

#18

Braden Obrzut, just to clarify, your bug report is how the portable drive bay 2000 doesn't work through USB on your physical host or VirtualBox Ubuntu guest?

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-08-18:

#19

It doesn't work on any of my Ubuntu systems, physical or virtual. (I've tried it on a few Thinkpads as well which is how I know the PCMCIA adapter works.) This is my everyday system so I can't install the beta version of (K)ubuntu on the physical host. Come October when 13.10 is officially released I'd be happy to collect the data on the host if it matters.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-10-18:

#20

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-10-18:

#21

Should this be marked as expired? As far as I can tell, I did everything requested?

Revision history for this message

penalvch (penalvch) wrote on 2013-10-21:

#22

Braden Obrzut, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc6-saucy/ and advise if this is reproducible?

summary:	- Portable Drive Bay 2000 Doesn't work through USB + [Gigabyte P55A-UD3] Portable Drive Bay 2000 Doesn't work through USB
description:	updated
summary:	- [Gigabyte P55A-UD3] Portable Drive Bay 2000 Doesn't work through USB + 04ce:0002 [Gigabyte P55A-UD3] Portable Drive Bay 2000 Doesn't work + through USB
tags:	added: needs-upstream-testing removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status:	Expired → Incomplete

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-10-22: ProcEnviron.txt

#23

apport information

description:

updated

Braden Obrzut (blzut3) on 2013-10-22

tags:

added: kernel-bug-exists-upstream
removed: needs-upstream-testing

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-10-22:

#24

The problem still exists in Kubuntu 13.10 witht he 3.12 kernel requested. Tested on the P55A-UD3. The device still works great on the same machine when passed through to a Windows 8.1 VM in Oracle VirtualBox 4.3.

Thinkpad X61 Tablet is still able to identify the device as bootable and Xubuntu 12.04.2 32-bit bootloader appears. Note that I did not wait to see if the OS will boot, just that the boot loader appears. The device is, however, just as broken on a booted Kubuntu 13.10 64-bit install on the Thinkpad as it is on the P55A-UD3. As before the PCMCIA adapter included works fine, which is expected since it has an Intel IDE controller instead of the ScanLogic.

Revision history for this message

penalvch (penalvch) wrote on 2013-10-23:

#25

Braden Obrzut, did this problem not occur in a release prior to Quantal?

description:	updated
tags:	added: kernel-bug-exists-upstream-v3.12-rc6 removed: kernel-bug-exists-upstream-v3.11-rc5

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-10-23:

#26

I'm not sure, I reported this bug shortly after obtaining the device. I do see bug #1046712 indicating the problem exists in precise and bug #336189 indicates it may have been once fixed for Intrepid.

Revision history for this message

penalvch (penalvch) wrote on 2013-10-23:

#27

Braden Obrzut, for regression testing purposes, could you please test Lucid via http://old-releases.ubuntu.com/releases/lucid/ and advise to the results?

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-10-23:

#28

The device does not seem to work any differently on lucid.

Revision history for this message

Braden Obrzut (blzut3) wrote on 2013-10-23:

#29

I believe Wireshark is capable of capturing the data off the USB bus? Would it, by any chance, help if I tried to get a capture of the device working on Windows and a capture of what Ubuntu is trying to do?

Revision history for this message

penalvch (penalvch) wrote on 2013-10-24:

#30

Braden Obrzut, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Thank you for your understanding.

tags:	added: lucid removed: regression-potential
Changed in linux (Ubuntu):
status:	Incomplete → Triaged

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04ce:0002 [Gigabyte P55A-UD3] Portable Drive Bay 2000 Doesn't work through USB

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