Ubuntu
linux package

1814:3290 [HP 650 Notebook PC] Kernel update from 3.2.0-54 to 3.2.0-55 renders Ralink RT3290 Wireless (rt2800pci) unusable

Bug #1244478 reported by giardia on 2013-10-25

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	In Progress	Low	Unassigned

Bug Description

On a Notebook HP 650 with Ubuntu 12.04 LTS 64-bit i received updates for kernel 3.2.0-55-generic (exactly 3.2.0-55.85) and starting the notebook with that kernel results in unavailable connection, no wifi. Starting from grub with previous kernel (3.2.0-54.82) solve the issue.

WORKAROUND: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1244478/comments/31

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: giardia 2010 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0x52600000 irq 44'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:10ec0269,103c1858,00100202 HDA:80862806,103c1858,00100000'
   Controls : 25
   Simple ctrls : 11
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-osaka-precise-amd64-20121101-2
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=9e6434e2-89cc-47ca-aa26-a2ac6825ff3c
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20121101-11:02
MachineType: Hewlett-Packard HP 650 Notebook PC
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-54-generic root=UUID=98bb0642-ce40-4a4b-956f-8c4f30c60aba ro i915.modeset=1 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-54.82-generic 3.2.50
RelatedPackageVersions:
linux-restricted-modules-3.2.0-54-generic N/A
linux-backports-modules-3.2.0-54-generic N/A
linux-firmware 1.79.7
StagingDrivers: mei
Tags: precise running-unity staging
Uname: Linux 3.2.0-54-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/19/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.32
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 1858
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 65.33
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.32:bd10/19/2012:svnHewlett-Packard:pnHP650NotebookPC:pvr0884120000005B10002600010:rvnHewlett-Packard:rn1858:rvr65.33:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 650 Notebook PC
dmi.product.version: 0884120000005B10002600010
dmi.sys.vendor: Hewlett-Packard

See original description

Tags:

Revision history for this message

Brad Figg (brad-figg) wrote on 2013-10-25: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1244478

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete
tags:	added: precise

giardia (fabriziosm) on 2013-10-25

summary:	- with kernel 3.2.0-55 WiFi not working (unclaimed) on HP 650 + Kernel 3.2.0-55 is missing driver rt2800pci for Ralink RT3290 Wireless + (unclaimed)
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

giardia (fabriziosm) on 2013-10-25

description:	updated
tags:	added: rt2800pci

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2013-10-25: Re: Kernel 3.2.0-55 is missing driver rt2800pci for Ralink RT3290 Wireless (unclaimed)

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc6-saucy/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete
tags:	added: needs-bisect regression-update

Revision history for this message

giardia (fabriziosm) wrote on 2013-10-26:

tested the suggested mainline kernel. wireless is not unclaimed with this kernel (recognized with lshw) but wifi is not working properly, icon always flashing and requesting for the wpa passphrase but never connects. also bluetooth not available! to have wifi and bluetooth working i have to use again 3.2.0-54.82 kernel.

i got some error messages installing the mainline kernel headers, probably about wireless modules, so i'll attache file make.log

afaik the bug is not fixed in the mainline kernel

tags:	added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

giardia (fabriziosm) wrote on 2013-10-26:

make.log Edit (36.7 KiB, text/plain)

Revision history for this message

penalvch (penalvch) wrote on 2013-10-28:

giardia, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please boot into the kernel that works and execute at a terminal:
apport-collect 1244478

tags:	added: needs-kernel-logs removed: 650 hp ralink rt2800pci wifi
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

giardia (fabriziosm) wrote on 2013-10-30: AcpiTables.txt

AcpiTables.txt Edit (355.4 KiB, text/plain)

apport information

tags:	added: apport-collected running-unity staging
description:	updated

Revision history for this message

giardia (fabriziosm) wrote on 2013-10-30: AlsaDevices.txt

AlsaDevices.txt Edit (490 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: AplayDevices.txt

AplayDevices.txt Edit (265 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: BootDmesg.txt

BootDmesg.txt Edit (67.5 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: CRDA.txt

#10

CRDA.txt Edit (257 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: Card0.Amixer.values.txt

#11

Card0.Amixer.values.txt Edit (2.3 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: Card0.Codecs.codec.0.txt

#12

Card0.Codecs.codec.0.txt Edit (10.2 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: Card0.Codecs.codec.3.txt

#13

Card0.Codecs.codec.3.txt Edit (3.1 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: CurrentDmesg.txt

#14

CurrentDmesg.txt Edit (10.1 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: IwConfig.txt

#15

IwConfig.txt Edit (511 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: Lspci.txt

#16

Lspci.txt Edit (10.2 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: Lsusb.txt

#17

Lsusb.txt Edit (353 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: PciMultimedia.txt

#18

PciMultimedia.txt Edit (637 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: ProcCpuinfo.txt

#19

ProcCpuinfo.txt Edit (1.8 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: ProcInterrupts.txt

#20

ProcInterrupts.txt Edit (1.4 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: ProcModules.txt

#21

ProcModules.txt Edit (3.1 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: PulseList.txt

#22

PulseList.txt Edit (17.1 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: RfKill.txt

#23

RfKill.txt Edit (237 bytes, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: UdevDb.txt

#24

UdevDb.txt Edit (119.8 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: UdevLog.txt

#25

UdevLog.txt Edit (290.7 KiB, text/plain)

apport information

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giardia (fabriziosm) wrote on 2013-10-30: WifiSyslog.txt

#26

WifiSyslog.txt Edit (272.4 KiB, text/plain)

apport information

Revision history for this message

giardia (fabriziosm) wrote on 2013-10-30: Re: Kernel 3.2.0-55 is missing driver rt2800pci for Ralink RT3290 Wireless (unclaimed)

#27

i tried the iso of latest development release of ubuntu, but it force me to do a recovery and reset all my partitions, swap and settings to factory default. so i cannot try completely, but i saw still no wifi nor bluetooth available in the ubuntu tray icons.

apport information sent with the working kernel 3.2.0-54.82

ps: the HP 650 notebook comes with pre-installed ubuntu with repository /main(hp.archive.canonical.com) wich contains packages like oem-wireless-rt2x00-1044172-dkms

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

penalvch (penalvch) on 2013-11-02

tags:

added: needs-full-computer-model
removed: needs-kernel-logs

Revision history for this message

penalvch (penalvch) wrote on 2013-11-02:

#28

giardia, as per http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5225013&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4060%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#BIOS an update is available for your BIOS (F.37). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
summary:	- Kernel 3.2.0-55 is missing driver rt2800pci for Ralink RT3290 Wireless - (unclaimed) + [HP 650 Notebook PC] Kernel 3.2.0-55 is missing driver rt2800pci for + Ralink RT3290 Wireless (unclaimed)

Revision history for this message

giardia (fabriziosm) wrote on 2013-11-02: Re: [HP 650 Notebook PC] Kernel 3.2.0-55 is missing driver rt2800pci for Ralink RT3290 Wireless (unclaimed)

#29

HP releasing only windows file .exe to update the BIOS, so is bit difficult now to upgrade as i have only ubuntu on this HP 650.
Btw you think this bug can be considered a duplicate of this? https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1049466/

new bios just fix some windows related problems, so maybe is just an issue with the wifi module version or dkms Dynamic Kernel Module Support?

the linked bug can have the final solution to make the wifi work with new kernels out of the box?

also related links: http://ubuntuforums.org/showthread.php?t=2104690&p=12454199#post12454199

and: http://forum.ubuntuusers.de/topic/nach-update-kein-wlan-mehr-433/2/#post-5641297

btw is an updated bios is always good, i'll try to upgrade and report as asked. thanks

penalvch (penalvch) on 2013-11-04

summary:

- [HP 650 Notebook PC] Kernel 3.2.0-55 is missing driver rt2800pci for
- Ralink RT3290 Wireless (unclaimed)
+ 1814:3290 [HP 650 Notebook PC] Kernel 3.2.0-55 is missing driver
+ rt2800pci for Ralink RT3290 Wireless (unclaimed)

Revision history for this message

Anthony Wong (anthonywong) wrote on 2013-11-07: Re: 1814:3290 [HP 650 Notebook PC] Kernel 3.2.0-55 is missing driver rt2800pci for Ralink RT3290 Wireless (unclaimed)

#30

As this machine has the RT3290 wifi dkms, this is not the same issue as bug 1049466.

This is caused by dkms build failure:

In file included from /var/lib/dkms/oem-wireless-rt2x00-1044172/20120910compatwirelessstella6/build/include/linux/compat-2.6.h:64:0,
from <command-line>:0:
/var/lib/dkms/oem-wireless-rt2x00-1044172/20120910compatwirelessstella6/build/include/linux/compat-3.4.h:32:21: error: redefinition of ‘kmalloc_array’
include/linux/slab.h:243:21: note: previous definition of ‘kmalloc_array’ was here

kmalloc_array was only introduced in 3.2.0-55.85 by commit 33c8356c.

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Anthony Wong (anthonywong) wrote on 2013-11-07:

#31

compat-3.4.h Edit (3.5 KiB, text/plain)

As a temporary fix, download the attachment compat-3.4.h, then run these commands:

sudo cp compat-3.4.h /var/lib/dkms/oem-wireless-rt2x00-1044172/20120910compatwirelessstella6/source/include/linux/
sudo dkms install oem-wireless-rt2x00-1044172/20120910compatwirelessstella6 -k 3.2.0-55-generic

tags:

removed: needs-bisect

Revision history for this message

giardia (fabriziosm) wrote on 2013-11-07:

#32

thanks a lot for the temporary fix. after the workaround i have wifi and bluetooth working in 3.2.0-55 kernel too.

hoping for a complete fix to avoid dkms build failure in future kernel versions

penalvch (penalvch) on 2013-11-08

description:	updated
tags:	added: cherry-pick removed: needs-full-computer-model
Changed in linux (Ubuntu):
importance:	Medium → Low
status:	Confirmed → Triaged

Anthony Wong (anthonywong) on 2013-11-08

summary:

- 1814:3290 [HP 650 Notebook PC] Kernel 3.2.0-55 is missing driver
- rt2800pci for Ralink RT3290 Wireless (unclaimed)
+ 1814:3290 [HP 650 Notebook PC] Kernel update from 3.2.0-54 to 3.2.0-55
+ makes Ralink RT3290 Wireless (rt2800pci) stop working

Anthony Wong (anthonywong) on 2013-11-08

summary:

1814:3290 [HP 650 Notebook PC] Kernel update from 3.2.0-54 to 3.2.0-55
- makes Ralink RT3290 Wireless (rt2800pci) stop working
+ renders Ralink RT3290 Wireless (rt2800pci) unusable

Ale (a-mellozzini) on 2013-11-14

Changed in linux (Ubuntu):
status:	Triaged → Fix Released

Revision history for this message

penalvch (penalvch) wrote on 2013-11-15:

#33

Not Fix Released as per previous comments.

Changed in linux (Ubuntu):
status:	Fix Released → Triaged

Anthony Wong (anthonywong) on 2013-11-19

Changed in linux (Ubuntu):
status:	Triaged → In Progress

Revision history for this message

penalvch (penalvch) wrote on 2014-01-02:

#34

As per https://wiki.ubuntu.com/Bugs/Status adding Anthony Wong for In Progress due to prior . Please advise if this wouldn't be acceptable.

Changed in linux (Ubuntu):
assignee:	nobody → Anthony Wong (anthonywong)
tags:	added: bios-outdated-f.37

Anthony Wong (anthonywong) on 2014-04-10

Changed in linux (Ubuntu):
assignee:	Anthony Wong (anthonywong) → Pascal Morin (pcm689)

Pascal Morin (pcm689) on 2014-05-15

Changed in linux (Ubuntu):
assignee:	Pascal Morin (pcm689) → nobody

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1814:3290 [HP 650 Notebook PC] Kernel update from 3.2.0-54 to 3.2.0-55 renders Ralink RT3290 Wireless (rt2800pci) unusable

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