Ubuntu
linux package

[Asus S7F] Fan not working

Bug #1322983 reported by simone on 2014-05-25

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Triaged	High	Unassigned

Bug Description

I have an Asus S7F laptop and most of the times, the fan is not spinning at all. When booting in Windows 7, the fan works.
Temperature reaches sometimes over 80 degrees, so I had to put an additional fan next to my laptop just to keep it at 70 degrees. Any idea what could it be the cause? Unsupported sensor maybe?

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic i686
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: simone 2261 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun May 25 12:57:28 2014
HibernationDevice: RESUME=UUID=fe5be0ea-a20b-47cb-8340-208a6433b222
MachineType: ASUSTeK Computer Inc. S7F
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=433a4493-aeaa-41d7-9f96-a9b78927c5b9 ro quiet splash crashkernel=384M-:128M crashkernel=384M-:128M vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
StagingDrivers: zram
UpgradeStatus: Upgraded to trusty on 2014-04-27 (27 days ago)
WifiSyslog:

dmi.bios.date: 08/24/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: S7F
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 2.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr207:bd08/24/2007:svnASUSTeKComputerInc.:pnS7F:pvr1.0:rvnASUSTeKComputerInc.:rnS7F:rvr2.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: S7F
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

See original description

Tags:

Revision history for this message

simone (urrfaust) wrote on 2014-05-25:

AlsaInfo.txt Edit (28.2 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (55.9 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (3.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.2 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (509 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (612 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (338 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.3 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (21.1 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (124.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (280.8 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-05-25: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-05-25: Re: Fan not working on Asus S7F

simonez, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available (3.15-rc6) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags:	added: latest-bios-207
Changed in linux (Ubuntu):
importance:	Undecided → High
status:	Confirmed → Incomplete
summary:	- Fan not working on Asus S7F + [Asus S7F] Fan not working

Revision history for this message

simone (urrfaust) wrote on 2014-05-25:

Fan is working with latest mainline kernel. Funnily enough, when I rebooted using the 3.13 kernel, the fan was working. Probably the fan status doesn't get reset at reboot.

description:	updated
tags:	added: kernel-fixed-upstream kernel-fixed-upstream-3.15-rc6
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-05-27:

simone, the next step would be to fully reverse commit bisect in order to identify the fix commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

simone (urrfaust) wrote on 2014-06-23:

Ok I have identified the working commit from rc6:

git bisect start
# good: [d6d211db37e75de2ddc3a4f979038c40df7cc79c] Linux 3.15-rc5
git bisect good d6d211db37e75de2ddc3a4f979038c40df7cc79c
# bad: [4b660a7f5c8099d88d1a43d8ae138965112592c7] Linux 3.15-rc6
git bisect bad 4b660a7f5c8099d88d1a43d8ae138965112592c7
# good: [60b5f90d0fac7585f1a43ccdad06787b97eda0ab] Merge tag 'sound-3.15-rc6' of git://git.kernel.org/pub/scm/linux/kernel/git/tiwai/sound
git bisect good 60b5f90d0fac7585f1a43ccdad06787b97eda0ab
# bad: [b2e3432af1546a9f44a8278a8a91abfbd439259e] Merge tag 'spi-v3.15-rc5' of git://git.kernel.org/pub/scm/linux/kernel/git/broonie/spi
git bisect bad b2e3432af1546a9f44a8278a8a91abfbd439259e

WHat next?

tags:	added: bisect-done
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

penalvch (penalvch) on 2014-06-24

tags:	added: cherry-pick reverse-bisect-done removed: bisect-done
Changed in linux (Ubuntu):
status:	Confirmed → Triaged

Revision history for this message

Sérgio Serra (a-sergio-serra) wrote on 2015-03-10:

I have the same issue on toshiba satellite p50-b-10v. Sometimes the fan doesn't work, but if I reboot it starts to work normally.

I haven't found a pattern yet but I think it's related with suspending computer and alternate between power cable / battery.

Revision history for this message

penalvch (penalvch) wrote on 2015-03-10:

Sérgio Serra, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

Revision history for this message

Sérgio Serra (a-sergio-serra) wrote on 2015-03-10:

Thank you Christopher. Submitted and substribed you.

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[Asus S7F] Fan not working

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