"Exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen" when playing media

Bug #1385165 reported by Orzech
24
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

OS:
Linux Mint 17 XFCE 64-bit

Also happens on:
Linux Mint 17 Cinnamon 64-bit, Xubuntu 14.04.1 64-bit, Fedora 20.1 64-bit, Xubuntu 14.10 64-bit, Debian 8 64-bit, Kubuntu 15.04 64-bit

Repro:
Just play some media, e.g. Internet radio using Quodlibet.

Results:
The following is being printed to kern.log over and over again:
kernel: [ 988.235415] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
kernel: [ 988.235426] ata5: irq_stat 0x00000040, connection status changed
kernel: [ 988.235433] ata5: SError: { DevExch }
kernel: [ 988.235447] ata5: hard resetting link
kernel: [ 988.957529] ata5: SATA link down (SStatus 0 SControl 300)
kernel: [ 988.973445] ata5: EH complete
kernel: [ 989.066799] ata5: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
kernel: [ 989.066811] ata5: irq_stat 0x00000040, connection status changed
kernel: [ 989.066818] ata5: SError: { DevExch }
kernel: [ 989.066832] ata5: hard resetting link
kernel: [ 991.552650] ata5: COMRESET failed (errno=-32)
kernel: [ 991.552665] ata5: reset failed (errno=-32), retrying in 8 secs
kernel: [ 999.062192] ata5: limiting SATA link speed to 1.5 Gbps
kernel: [ 999.062206] ata5: hard resetting link
kernel: [ 999.978013] ata5: SATA link down (SStatus 0 SControl 310)
kernel: [ 999.993952] ata5: EH complete

Expected results:
No SATA errors happening because of media playback.

Frequency:
Few times a second.

Reproducibility:
100%

Additional notes:
The problem does not occur neither on Linux Mint 15 64-bit nor on Ubuntu 13.04 64-bit.

Revision history for this message
Orzech (piotr.orzechowski) wrote :
Revision history for this message
Orzech (piotr.orzechowski) wrote :
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Orzech (piotr.orzechowski) wrote :
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Orzech (piotr.orzechowski) wrote :
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Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: trusty
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc1-utopic/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Orzech (piotr.orzechowski) wrote :

I haven't tested newer kernel yet, but already found another interesting thing. When I boot the system and use VLC to play media, no problem occurs. But after using Clementine, QuodLibet, Audacious or Banshee even once, the ugly log is shown regardless of player being used (including VLC).

Revision history for this message
Orzech (piotr.orzechowski) wrote :

Using Tomahawk causes the same problematic results. All packages mentioned in #7 (as well as Tomahawk) were from the standard Ubuntu 14.04 repositories.

Revision history for this message
Orzech (piotr.orzechowski) wrote :

I was not able to boot my system with v3.18-rc1-utopic, but I've tested Fedora 21 beta with kernel 3.17.1-302.fc21 and the problem still was there. I also noticed that the error was reported when my DVD was ejected after successful burning (AFAIR), too.

tags: added: kernel-unable-to-test-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Orzech (piotr.orzechowski) wrote :

I made a "copy to image file" of Fedora 21 beta LiveDVD. This is what I saw when DVD started to spin:

ata5: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
ata5: irq_stat 0x00000040, connection status changed
ata5: SError: { DevExch }
ata5: hard resetting link

ata5: SATA link down (SStatus 0 SControl 300)
ata5: EH complete

and this is what I saw when DVD stopped spinning:

ata5: exception Emask 0x10 SAct 0x0 SErr 0x4000000 action 0xe frozen
ata5: irq_stat 0x00000040, connection status changed
ata5: SError: { DevExch }
ata5: hard resetting link

ata5: SATA link down (SStatus 0 SControl 300)
ata5: EH complete

It looked as if the logs were triggered by the DVD-RW drive. Observation about media players triggering these logs remains valid, though.

Revision history for this message
Orzech (piotr.orzechowski) wrote :

#9 EDIT:
"I was not able to boot my system with v3.18-rc1-utopic (...)" -> "I was not able to boot my system with v3.18-rc2-utopic (...)"

Revision history for this message
H Samadi (hs-samadi) wrote :

I have a similar issue on Linux Mint 17.1 Rebecca Cinnamon 64-bit. I didn't have such issue on Mint 14.

tags: added: utopic vivid
removed: kernel-unable-to-test-upstream
description: updated
Revision history for this message
somekool (somekool) wrote :

my dmesg spits out quite a lot.
I am thinking this is related to how my system becomes super irresponsive sometimes

running Ubuntu 16.04.1

Revision history for this message
Thomas Mayer (thomas303) wrote :

I'm faced with this issue using ubuntu 16.04, Kernel 4.4.0-53

Revision history for this message
Thomas Mayer (thomas303) wrote :

Replacing the SATA cable fixed this issue for me.

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