power loss with kernels newer than 4.1 in Ubuntu 16.04

Bug #1693544 reported by Jason Joines
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I am using Ubuntu 16.04 with KDE Neon User Edition on a Lenovo T510. The screen blinks periodically. I describe it as a blink because it seems to switch off and right back on very quickly, as if I had just blinked by eyes. At seemingly random times, the screen will go black except for a tiny sliver of orange or yellow along the left edge, then the machine loses power.

I have searched the logs and it seems that all logging just stops before the power outage without actually logging anything useful.

This problem began shortly after I migrated from Kubuntu 14.04, so I installed a 3.13.0 kernel from the Ubuntu 14.04 repository and the problem went away. I then tried a 4.1.38 kernel from http://kernel.ubuntu.com/~kernel-ppa/mainline. The 4.1 kernel is also problem free and the most recent kernel I can run without the power outages.

However, all of these kernels have the power outage issue:
Name Version Source
------------------------------------ ---------------------------- -----------------
linux-image-generic 4.4.0.78.84 16.04 repository
linux-image-generic-hwe-16.04 4.8.0.52.23 16.04 repository
linux-image-generic-hwe-16.04-edge 4.10.0.21.14 16.04 repository
linux-image-4.11.0-041100rc8-generic 4.11.0-041100rc8.201704232131 kernel.ubuntu.com

These kernels are fine:
Name Version Source
------------------------------------ ---------------------------- -----------------
linux-image-3.13.0-24-generic 3.13.0-24.47 14.04 repository
linux-image-4.1.38-040138-generic 4.1.38-040138.201701181632 kernel.ubuntu.com

So, it seems the problem originated sometime between versions 4.1.38 and 4.4.0.

Here is my lshw information:

H/W path Device Class Description
=======================================================
                             system 4313CTO
/0 bus 4313CTO
/0/0 memory 128KiB BIOS
/0/6 processor Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz
/0/6/a memory 32KiB L1 cache
/0/6/b memory 256KiB L2 cache
/0/6/c memory 4MiB L3 cache
/0/2a memory 8GiB System Memory
/0/2a/0 memory 4GiB SODIMM DDR3 Synchronous 1334 MHz (0.7 ns)
/0/2a/1 memory 4GiB SODIMM DDR3 Synchronous 1334 MHz (0.7 ns)
/0/100 bridge Core Processor DRAM Controller
/0/100/2 display Core Processor Integrated Graphics Controller
/0/100/16 communication 5 Series/3400 Series Chipset HECI Controller
/0/100/19 enp0s25 network 82577LM Gigabit Network Connection
/0/100/1a bus 5 Series/3400 Series Chipset USB2 Enhanced Host Controller
/0/100/1a/1 usb1 bus EHCI Host Controller
/0/100/1a/1/1 bus Integrated Rate Matching Hub
/0/100/1a/1/1/4 communication Broadcom Bluetooth Device
/0/100/1b multimedia 5 Series/3400 Series Chipset High Definition Audio
/0/100/1c bridge 5 Series/3400 Series Chipset PCI Express Root Port 1
/0/100/1c.1 bridge 5 Series/3400 Series Chipset PCI Express Root Port 2
/0/100/1c.1/0 wlp3s0 network Centrino Ultimate-N 6300
/0/100/1c.3 bridge 5 Series/3400 Series Chipset PCI Express Root Port 4
/0/100/1c.4 bridge 5 Series/3400 Series Chipset PCI Express Root Port 5
/0/100/1c.4/0 generic MMC/SD Host Controller
/0/100/1c.4/0.1 generic R5U2xx (R5U230 / R5U231 / R5U241) [Memory Stick Host Controller]
/0/100/1c.4/0.3 bus R5C832 PCIe IEEE 1394 Controller
/0/100/1d bus 5 Series/3400 Series Chipset USB2 Enhanced Host Controller
/0/100/1d/1 usb2 bus EHCI Host Controller
/0/100/1d/1/1 bus Integrated Rate Matching Hub
/0/100/1e bridge 82801 Mobile PCI Bridge
/0/100/1f bridge QM57 Chipset LPC Interface Controller
/0/100/1f.2 storage 5 Series/3400 Series Chipset 6 port SATA AHCI Controller
/0/100/1f.3 bus 5 Series/3400 Series Chipset SMBus Controller
/0/100/1f.6 generic 5 Series/3400 Series Chipset Thermal Subsystem
/0/101 bridge Core Processor QuickPath Architecture Generic Non-core Registers
/0/102 bridge Core Processor QuickPath Architecture System Address Decoder
/0/103 bridge Core Processor QPI Link 0
/0/104 bridge 1st Generation Core i3/5/7 Processor QPI Physical 0
/0/105 bridge 1st Generation Core i3/5/7 Processor Reserved
/0/106 bridge 1st Generation Core i3/5/7 Processor Reserved
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 500GB HITACHI HTS72505
/0/1/0.0.0/1 /dev/sda1 volume 1906MiB EXT4 volume
/0/1/0.0.0/2 /dev/sda2 volume 463GiB Linux filesystem partition
/0/2 scsi1 storage
/0/2/0.0.0 /dev/cdrom disk DVDRAM GT33N
/1 power 42T4801

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1693544/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1693544

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12-rc2

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-da-key needs-bisect
Revision history for this message
Jason Joines (joines) wrote :

I have been running ~kernel-ppa/mainline/v4.12-rc2 for over 5 days now with neither screen blinking nor power loss.

I had also tried the vanilla 4.11.2 kernel from kernel.org, which did have the problem.

It seems like a fix occurred sometime between 4.11.2 and 4.12-rc2.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: kernel-fixed-upstream
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