Bug #1694787 “Dell Precision 5520 crashing after connecting to e...” : Bugs : linux package : Ubuntu

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Cerin (chrisspen) wrote on 2017-05-31:

#1

dmesg-20170531.txt Edit (127.6 KiB, text/plain)
AlsaInfo.txt Edit (39.5 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (392 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (86.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (259 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (22.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (16.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (662 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.5 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (205 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (20.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (207.9 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (122.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Cerin (chrisspen) wrote on 2017-05-31:

#2

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The only suspicious entries in my /var/log/syslog from the time of the crash, are a few entries like:

    May 31 14:05:16 caius kernel: [74723.170104] WARNING: CPU: 0 PID: 1479 at /build/linux-0XAgc4/linux-4.4.0/ubuntu/i915/intel_pm.c:3675 skl_update_other_pipe_wm+0x16c/0x180 [i915_bpo]()
    May 31 14:05:16 caius kernel: [74723.170105] WARN_ON(!wm_changed)
    May 31 14:05:16 caius kernel: [74723.170124] Modules linked in: btusb btrtl cdc_acm drbg ansi_cprng ctr ccm nvram msr rfcomm cmac bnep binfmt_misc arc4 hid_multitouch uvcvideo i2c_designware_platform dell_wmi i2
    c_designware_core videobuf2_vmalloc videobuf2_memops cdc_ether videobuf2_v4l2 videobuf2_core usbnet v4l2_common videodev r8152 mii media dcdbas dell_smm_hwmon intel_rapl x86_pkg_temp_thermal intel_powerclamp cor
    etemp snd_hda_codec_hdmi(OE) dell_led kvm_intel kvm irqbypass snd_hda_codec_realtek(OE) snd_hda_codec_generic(OE) ath10k_pci ath10k_core snd_hda_intel(OE) snd_hda_codec(OE) crct10dif_pclmul crc32_pclmul ath snd_
    hda_core(OE) mac80211 ghash_clmulni_intel aesni_intel snd_hwdep aes_x86_64 lrw gf128mul glue_helper snd_pcm cfg80211 snd_seq_midi snd_seq_midi_event snd_rawmidi ablk_helper snd_seq cryptd rtsx_pci_ms memstick sn
    d_seq_device snd_timer mei_me hci_uart snd mei idma64 shpchp virt_dma soundcore joydev input_leds serio_raw btbcm btqca btintel intel_lpss_pci bluetooth processor_thermal_device intel_soc_dts_iosf acpi_als intel
    _hid(OE) kfifo_buf industrialio intel_lpss_acpi int3403_thermal int3400_thermal int340x_thermal_zone acpi_thermal_rel intel_lpss sparse_keymap dell_smo8800 acpi_pad mac_hid sunrpc parport_pc ppdev lp parport aut
    ofs4 btrfs xor hid_apple raid6_pq hid_generic usbhid rtsx_pci_sdmmc i915_bpo psmouse intel_ips i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ahci drm rtsx_pci libahci wmi i2c_hid hid
    pinctrl_sunrisepoint video pinctrl_intel fjes [last unloaded: btrtl]
    May 31 14:05:16 caius kernel: [74723.170142] CPU: 0 PID: 1479 Comm: Xorg Tainted: G W OE 4.4.0-78-generic #99-Ubuntu
    May 31 14:05:16 caius kernel: [74723.170142] Hardware name: Dell Inc. Precision 5520/0GPNW9, BIOS 1.0.2 12/28/2016
    May 31 14:05:16 caius kernel: [74723.170144] 0000000000000286 00000000d1399a48 ffff880851797650 ffffffff813f8dd3
    May 31 14:05:16 caius kernel: [74723.170145] ffff880851797698 ffffffffc0287b58 ffff880851797688 ffffffff81081302
    May 31 14:05:16 caius kernel: [74723.170146] ffff88085425d000 ffff88085355a148 ffff88085425c000 ffff880853500b78
    May 31 14:05:16 caius kernel: [74723.170146] Call Trace:
    May 31 14:05:16 caius kernel: [74723.170148] [<ffffffff813f8dd3>] dump_stack+0x63/0x90
    May 31 14:05:16 caius kernel: [74723.170150] [<ffffffff81081302>] warn_slowpath_common+0x82/0xc0
    May 31 14:05:16 caius kernel: [74723.170151] [<ffffffff8108139c>] warn_slowpath_fmt+0x5c/0x80
    May 31 14:05:16 caius kernel: [74723.170163] [<ffffffffc01a8fec>] skl_update_other_pipe_wm+0x16c/0x180 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170174] [<ffffffffc01a9185>] skl_update_wm+0x185/0x610 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170191] [<ffffffffc023a42f>...

The only suspicious entries in my /var/log/syslog from the time of the crash, are a few entries like:

May 31 14:05:16 caius kernel: [74723.170104] WARNING: CPU: 0 PID: 1479 at /build/linux-0XAgc4/linux-4.4.0/ubuntu/i915/intel_pm.c:3675 skl_update_other_pipe_wm+0x16c/0x180 [i915_bpo]()
    May 31 14:05:16 caius kernel: [74723.170105] WARN_ON(!wm_changed)
    May 31 14:05:16 caius kernel: [74723.170124] Modules linked in: btusb btrtl cdc_acm drbg ansi_cprng ctr ccm nvram msr rfcomm cmac bnep binfmt_misc arc4 hid_multitouch uvcvideo i2c_designware_platform dell_wmi i2
    c_designware_core videobuf2_vmalloc videobuf2_memops cdc_ether videobuf2_v4l2 videobuf2_core usbnet v4l2_common videodev r8152 mii media dcdbas dell_smm_hwmon intel_rapl x86_pkg_temp_thermal intel_powerclamp cor
    etemp snd_hda_codec_hdmi(OE) dell_led kvm_intel kvm irqbypass snd_hda_codec_realtek(OE) snd_hda_codec_generic(OE) ath10k_pci ath10k_core snd_hda_intel(OE) snd_hda_codec(OE) crct10dif_pclmul crc32_pclmul ath snd_
    hda_core(OE) mac80211 ghash_clmulni_intel aesni_intel snd_hwdep aes_x86_64 lrw gf128mul glue_helper snd_pcm cfg80211 snd_seq_midi snd_seq_midi_event snd_rawmidi ablk_helper snd_seq cryptd rtsx_pci_ms memstick sn
    d_seq_device snd_timer mei_me hci_uart snd mei idma64 shpchp virt_dma soundcore joydev input_leds serio_raw btbcm btqca btintel intel_lpss_pci bluetooth processor_thermal_device intel_soc_dts_iosf acpi_als intel
    _hid(OE) kfifo_buf industrialio intel_lpss_acpi int3403_thermal int3400_thermal int340x_thermal_zone acpi_thermal_rel intel_lpss sparse_keymap dell_smo8800 acpi_pad mac_hid sunrpc parport_pc ppdev lp parport aut
    ofs4 btrfs xor hid_apple raid6_pq hid_generic usbhid rtsx_pci_sdmmc i915_bpo psmouse intel_ips i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops ahci drm rtsx_pci libahci wmi i2c_hid hid 
    pinctrl_sunrisepoint video pinctrl_intel fjes [last unloaded: btrtl]
    May 31 14:05:16 caius kernel: [74723.170142] CPU: 0 PID: 1479 Comm: Xorg Tainted: G        W  OE   4.4.0-78-generic #99-Ubuntu
    May 31 14:05:16 caius kernel: [74723.170142] Hardware name: Dell Inc. Precision 5520/0GPNW9, BIOS 1.0.2 12/28/2016
    May 31 14:05:16 caius kernel: [74723.170144]  0000000000000286 00000000d1399a48 ffff880851797650 ffffffff813f8dd3
    May 31 14:05:16 caius kernel: [74723.170145]  ffff880851797698 ffffffffc0287b58 ffff880851797688 ffffffff81081302
    May 31 14:05:16 caius kernel: [74723.170146]  ffff88085425d000 ffff88085355a148 ffff88085425c000 ffff880853500b78
    May 31 14:05:16 caius kernel: [74723.170146] Call Trace:
    May 31 14:05:16 caius kernel: [74723.170148]  [<ffffffff813f8dd3>] dump_stack+0x63/0x90
    May 31 14:05:16 caius kernel: [74723.170150]  [<ffffffff81081302>] warn_slowpath_common+0x82/0xc0
    May 31 14:05:16 caius kernel: [74723.170151]  [<ffffffff8108139c>] warn_slowpath_fmt+0x5c/0x80
    May 31 14:05:16 caius kernel: [74723.170163]  [<ffffffffc01a8fec>] skl_update_other_pipe_wm+0x16c/0x180 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170174]  [<ffffffffc01a9185>] skl_update_wm+0x185/0x610 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170191]  [<ffffffffc023a42f>] ? intel_ddi_enable_transcoder_func+0x17f/0x260 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170202]  [<ffffffffc01acf0e>] intel_update_watermarks+0x1e/0x30 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170218]  [<ffffffffc021c701>] haswell_crtc_enable+0x761/0x8e0 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170234]  [<ffffffffc0207d3e>] ? intel_finish_crtc_commit+0xe/0x10 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170240]  [<ffffffffc01306e4>] ? drm_atomic_helper_commit_planes_on_crtc+0x154/0x270 [drm_kms_helper]
    May 31 14:05:16 caius kernel: [74723.170256]  [<ffffffffc0218606>] intel_atomic_commit+0x5d6/0x14a0 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170269]  [<ffffffffc00cabfe>] ? drm_atomic_check_only+0x18e/0x590 [drm]
    May 31 14:05:16 caius kernel: [74723.170279]  [<ffffffffc00cb037>] drm_atomic_commit+0x37/0x60 [drm]
    May 31 14:05:16 caius kernel: [74723.170284]  [<ffffffffc013206f>] restore_fbdev_mode+0x22f/0x260 [drm_kms_helper]
    May 31 14:05:16 caius kernel: [74723.170294]  [<ffffffffc00c97ba>] ? drm_modeset_lock_all_ctx+0x9a/0xb0 [drm]
    May 31 14:05:16 caius kernel: [74723.170300]  [<ffffffffc0134243>] drm_fb_helper_restore_fbdev_mode_unlocked+0x33/0x80 [drm_kms_helper]
    May 31 14:05:16 caius kernel: [74723.170304]  [<ffffffffc01342bd>] drm_fb_helper_set_par+0x2d/0x50 [drm_kms_helper]
    May 31 14:05:16 caius kernel: [74723.170320]  [<ffffffffc023263a>] intel_fbdev_set_par+0x1a/0x60 [i915_bpo]
    May 31 14:05:16 caius kernel: [74723.170322]  [<ffffffff8147e29f>] ? fb_set_var+0x2ef/0x460
    May 31 14:05:16 caius kernel: [74723.170323]  [<ffffffff8147e1e6>] fb_set_var+0x236/0x460
    May 31 14:05:16 caius kernel: [74723.170325]  [<ffffffff81718a97>] ? sock_poll+0x107/0x120
    May 31 14:05:16 caius kernel: [74723.170327]  [<ffffffff810b5823>] ? check_preempt_wakeup+0x193/0x220
    May 31 14:05:16 caius kernel: [74723.170327]  [<ffffffff810b5279>] ? update_curr+0x79/0x160
    May 31 14:05:16 caius kernel: [74723.170330]  [<ffffffff8147460f>] fbcon_blank+0x30f/0x350
    May 31 14:05:16 caius kernel: [74723.170331]  [<ffffffff8102d8c7>] ? __switch_to+0x437/0x5c0
    May 31 14:05:16 caius kernel: [74723.170334]  [<ffffffff8150fe63>] do_unblank_screen+0xd3/0x1a0
    May 31 14:05:16 caius kernel: [74723.170335]  [<ffffffff81504f59>] complete_change_console+0x59/0xe0
    May 31 14:05:16 caius kernel: [74723.170336]  [<ffffffff815056f0>] vt_ioctl+0x710/0x12f0
    May 31 14:05:16 caius kernel: [74723.170343]  [<ffffffffc00af759>] ? drm_ioctl+0x189/0x540 [drm]
    May 31 14:05:16 caius kernel: [74723.170344]  [<ffffffff814f892f>] tty_ioctl+0x35f/0xc40
    May 31 14:05:16 caius kernel: [74723.170346]  [<ffffffff811c1be0>] ? handle_mm_fault+0xce0/0x1820
    May 31 14:05:16 caius kernel: [74723.170347]  [<ffffffff8102d8c7>] ? __switch_to+0x437/0x5c0
    May 31 14:05:16 caius kernel: [74723.170349]  [<ffffffff81222e0f>] do_vfs_ioctl+0x29f/0x490
    May 31 14:05:16 caius kernel: [74723.170350]  [<ffffffff8106b544>] ? __do_page_fault+0x1b4/0x400
    May 31 14:05:16 caius kernel: [74723.170351]  [<ffffffff8183c8f5>] ? schedule+0x35/0x80
    May 31 14:05:16 caius kernel: [74723.170352]  [<ffffffff81223079>] SyS_ioctl+0x79/0x90
    May 31 14:05:16 caius kernel: [74723.170354]  [<ffffffff81840a32>] entry_SYSCALL_64_fastpath+0x16/0x71
    May 31 14:05:16 caius kernel: [74723.170362] ---[ end trace 4186c97217dc5c88 ]---
    May 31 14:05:16 caius kernel: [74723.224341] [drm:drm_edid_block_valid [drm]] *ERROR* EDID checksum is invalid, remainder is 154
    May 31 14:05:16 caius kernel: [74723.224342] Raw EDID:
    May 31 14:05:16 caius kernel: [74723.224343]    00 ff ff ff ff ff ff 00 1e 6d 91 57 01 01 01 01
    May 31 14:05:16 caius kernel: [74723.224344]    01 13 01 03 80 33 1d 78 ea c6 65 a0 59 59 58 9d
    May 31 14:05:16 caius kernel: [74723.224345]    27 0e 50 54 21 08 00 71 40 81 40 81 80 b3 00 01
    May 31 14:05:16 caius kernel: [74723.224346]    01 01 01 01 01 01 01 02 3a 80 18 71 38 2d 40 58
    May 31 14:05:16 caius kernel: [74723.224347]    2c 45 00 fe 22 11 00 00 1e 00 00 00 fd 00 38 3d
    May 31 14:05:16 caius kernel: [74723.224348]    1e 53 0f 00 0a 20 20 20 20 20 20 00 00 00 fc 00
    May 31 14:05:16 caius kernel: [74723.224349]    45 32 33 35 30 0a 20 20 20 20 20 20 20 00 00 00
    May 31 14:05:16 caius kernel: [74723.224350]    ff 00 0a 20 20 20 20 20 20 20 20 20 20 20 20 01

Revision history for this message

Brad Figg (brad-figg) wrote on 2017-05-31: Status changed to Confirmed

#3

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2017-06-02:

#4

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12-rc3

tags:	added: kernel-da-key
Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2017-08-02:

#5

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Cerin (chrisspen) wrote on 2017-08-02:

#6

The default kernel in Ubuntu 16.04 is not stable on the Dell Precision 5520. I had to upgrade to 4.10.0-27 for this problem to go away. However, the ethernet dongle still does not work reliably.

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-08-02:

#7

Which dongle do you use? Is it a Dell one?

Changed in linux (Ubuntu):
status:	Expired → Confirmed

Revision history for this message

Cerin (chrisspen) wrote on 2017-08-02:

#8

Yes, it's the one that came with the laptop. I can't isolate the exact problem. It'll initially work for a few minutes when I first plug it in, then it'll become completely unresponsive and I'll have to unplug it and use wireless. Then if I plug it in an hour later, it'll work fine for hours.

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2017-08-03:

#9

The dmesg you attaches is not related to this issue.

Can you try latest mainline kernel (v4.13-rc3)?
I can't reproduce the issue on both Zesty kernel (v4.10) and Artful kernel (v4.11).

Ubuntu
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Dell Precision 5520 crashing after connecting to ethernet

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Dell Precision 5520 crashing after connecting to ethernet

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