Ubuntu
linux package

17.10 Does not display loginscreen / ACPI Error / i915 pipe error

Bug #1735383 reported by armin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

https://bugs.launchpad.net/ubuntu/+source/linux/+filebug/9090aefa-d5b2-11e7-a586-0025b3df357a?

(1) release:
 lsb_release -rd
 Description: Ubuntu 17.10
 Release: 17.10

(2) armin@Xen1710:~$ apt-cache policy
xorg:
  Installed: 1:7.7+19ubuntu3
  Candidate: 1:7.7+19ubuntu3
  Version table:
 *** 1:7.7+19ubuntu3 500
        500 http://de.archive.ubuntu.com/ubuntu artful/main amd64 Packages
        100 /var/lib/dpkg/status

armin@Xen1710:~$ apt-cache policy pkgname i965-va-driver
i965-va-driver:
  Installed: 1.8.3-1ubuntu1
  Candidate: 1.8.3-1ubuntu1
  Version table:
 *** 1.8.3-1ubuntu1 500
        500 http://de.archive.ubuntu.com/ubuntu artful/universe amd64 Packages
        100 /var/lib/dpkg/status

xen-hypervisor-4.9-amd64:
  Installed: 4.9.0-0ubuntu3
  Candidate: 4.9.0-0ubuntu3
  Version table:
 *** 4.9.0-0ubuntu3 500
        500 http://de.archive.ubuntu.com/ubuntu artful/universe amd64 Packages
        100 /var/lib/dpkg/status

all packages on the system are up to date.

(3) My Expectationes
The loginscreen should have appeared
I should have been able to move my mouse

(4) What happend
Dark brown/read ubuntu colored background,
Mouse in the center of the first monitor - immobile
white ubuntu^(o)-icon in the lower middle

I've installed on the system with ppa: Xen 4.9 / libvirt / jenkins (additiional ppa)
this problem occures only when I'm using the Xen Kernel. Normal boot is working fine.
Machine is a dell precision tower 3620. Onboard grapic chip i7700 (intel HD Graphics 630)
the system beneath it is a lvm. lagecy boot (no efi)

Will run with Kernel-Debugging and or ACPI-Debugging guidelines.
Do you need any more infos? Please ask ;)

Appendix: short dmesg

[ 0.012022] ACPI: Core revision 20170531
[ 0.087214] ACPI Error: [\_SB_.PCI0.XHC_.RHUB.HS11] Namespace lookup failure, AE_NOT_FOUND (20170531/dswload-210)
[ 0.087262] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20170531/psobject-252)
[ 0.087345] ACPI Exception: AE_NOT_FOUND, (SSDT:DELL__MT) while loading table (20170531/tbxfload-228)
[ 0.089835] ACPI Error: 1 table load failures, 9 successful (20170531/tbxfload-246)
[ 0.090041] Security Framework initialized
[ 0.090042] Yama: becoming mindful.

[ 4.914497] lp: driver loaded but no devices found
[ 4.916936] ppdev: user-space parallel port driver
[ 4.918319] parport_pc parport_pc.956: Unable to set coherent dma mask: disabling DMA
[ 4.918465] parport_pc parport_pc.888: Unable to set coherent dma mask: disabling DMA
[ 4.918602] parport_pc parport_pc.632: Unable to set coherent dma mask: disabling DMA
[ 4.922360] xen_pciback: backend is vpci

[ 49.822277] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.822302] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.838911] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.838933] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.846928] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.846948] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.855555] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.855582] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.863581] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.863603] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.872202] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.872227] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.880246] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.880267] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.888858] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.888879] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.896907] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.896929] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 49.905527] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.905552] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe A: 0x00000080
[ 49.913574] [drm:gen8_irq_handler [i915]] *ERROR* Fault errors on pipe B: 0x00000080
[ 60.124153] [drm:drm_atomic_helper_commit_cleanup_done [drm_kms_helper]] *ERROR* [CRTC:32:pipe A] flip_done timed out
[ 70.443065] [drm:drm_atomic_helper_commit_cleanup_done [drm_kms_helper]] *ERROR* [CRTC:39:pipe B] flip_done timed out
[ 80.823032] [drm:drm_atomic_helper_commit_cleanup_done [drm_kms_helper]] *ERROR* [CRTC:32:pipe A] flip_done timed out
[ 91.098301] [drm:drm_atomic_helper_commit_cleanup_done [drm_kms_helper]] *ERROR* [CRTC:39:pipe B] flip_done timed out
[ 93.109252] pipe A vblank wait timed out
[ 93.109308] ------------[ cut here ]------------
[ 93.109375] WARNING: CPU: 3 PID: 158 at /build/linux-KM2a5S/linux-4.13.0/drivers/gpu/drm/i915/intel_display.c:12848 intel_atomic_commit_tail+0xf7d/0xf90 [i915]
[ 93.109376] Modules linked in: bnep xt_CHECKSUM iptable_mangle ipt_MASQUERADE nf_nat_masquerade_ipv4 iptable_nat nf_nat_ipv4 nf_nat nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack nf_conntrack libcrc32c ipt_REJECT nf_reject_ipv4 xt_tcpudp ebtable_filter ebtables ip6table_filter ip6_tables iptable_filter xen_gntdev xen_evtchn xenfs xen_privcmd snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic snd_hda_intel snd_hda_codec snd_hda_core snd_hwdep snd_pcm intel_rapl snd_seq_midi snd_seq_midi_event intel_powerclamp crct10dif_pclmul crc32_pclmul ghash_clmulni_intel pcbc snd_rawmidi dell_smm_hwmon snd_seq aesni_intel aes_x86_64 crypto_simd glue_helper bridge cryptd stp llc intel_rapl_perf snd_seq_device snd_timer snd dell_wmi hci_uart dell_smbios mei_me dcdbas wmi_bmof btbcm sparse_keymap serio_raw
[ 93.109425] joydev soundcore input_leds mei shpchp intel_pch_thermal serdev btqca btintel bluetooth ecdh_generic intel_lpss_acpi intel_lpss tpm_crb mac_hid acpi_als kfifo_buf industrialio xen_pciback parport_pc ppdev lp parport ip_tables x_tables autofs4 hid_generic usbhid i915 i2c_algo_bit drm_kms_helper syscopyarea e1000e sysfillrect sysimgblt psmouse fb_sys_fops ptp pps_core drm ahci libahci wmi i2c_hid pinctrl_sunrisepoint video hid pinctrl_intel
[ 93.109466] CPU: 3 PID: 158 Comm: kworker/u16:2 Tainted: G W 4.13.0-17-generic #20-Ubuntu
[ 93.109467] Hardware name: Dell Inc. Precision Tower 3620/0MWYPT, BIOS 2.3.5 08/06/2017
[ 93.109519] Workqueue: events_unbound intel_atomic_commit_work [i915]
[ 93.109522] task: ffff8804394cc5c0 task.stack: ffffc90042224000
[ 93.109564] RIP: e030:intel_atomic_commit_tail+0xf7d/0xf90 [i915]
[ 93.109567] RSP: e02b:ffffc90042227d88 EFLAGS: 00010282
[ 93.109569] RAX: 000000000000001c RBX: 0000000000000000 RCX: 0000000000000000
[ 93.109571] RDX: 0000000000000000 RSI: ffff88043fecdc78 RDI: ffff88043fecdc78
[ 93.109572] RBP: ffffc90042227e40 R08: 0000000000000001 R09: 000000000000043b
[ 93.109574] R10: ffffc90042227d88 R11: 0000000000000000 R12: 0000000000000b1a
[ 93.109575] R13: ffff88042e7c0000 R14: ffff88042f7f5000 R15: 0000000000000001
[ 93.109593] FS: 0000000000000000(0000) GS:ffff88043fec0000(0000) knlGS:ffff88043fec0000
[ 93.109595] CS: e033 DS: 0000 ES: 0000 CR0: 0000000080050033
[ 93.109597] CR2: 000055c253f322e0 CR3: 000000042ea8c000 CR4: 0000000000042660
[ 93.109599] Call Trace:
[ 93.109610] ? wait_woken+0x80/0x80
[ 93.109651] intel_atomic_commit_work+0x12/0x20 [i915]
[ 93.109657] process_one_work+0x1e7/0x410
[ 93.109661] worker_thread+0x4a/0x410
[ 93.109664] kthread+0x125/0x140
[ 93.109667] ? process_one_work+0x410/0x410
[ 93.109670] ? kthread_create_on_node+0x70/0x70
[ 93.109672] ? kthread_create_on_node+0x70/0x70
[ 93.109680] ret_from_fork+0x25/0x30
[ 93.109682] Code: ff ff ff 48 83 c7 08 e8 42 71 e0 c0 4c 8b 85 70 ff ff ff 4d 85 c0 0f 85 7b fa ff ff 8d 73 41 48 c7 c7 60 f4 38 c0 e8 d4 23 e2 c0 <0f> ff e9 65 fa ff ff 66 90 66 2e 0f 1f 84 00 00 00 00 00 0f 1f
[ 93.109729] ---[ end trace c0edaceb2ff9056f ]---
[ 242.904907] INFO: task kworker/2:1:69 blocked for more than 120 seconds.
[ 242.904913] Tainted: G W 4.13.0-17-generic #20-Ubuntu
[ 242.904914] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 242.904916] kworker/2:1 D 0 69 2 0x00000000
[ 242.904964] Workqueue: events __i915_gem_free_work [i915]
[ 242.904966] Call Trace:
[ 242.904973] __schedule+0x28b/0x890
[ 242.904978] ? __update_load_avg_se.isra.37+0x155/0x160
[ 242.904980] schedule+0x36/0x80
[ 242.904982] schedule_preempt_disabled+0xe/0x10
[ 242.904984] __mutex_lock.isra.2+0x190/0x4e0
[ 242.904986] ? update_load_avg+0x426/0x590
[ 242.904988] __mutex_lock_slowpath+0x13/0x20
[ 242.904992] ? __switch_to+0x211/0x520
[ 242.904993] ? __mutex_lock_slowpath+0x13/0x20
[ 242.904995] mutex_lock+0x2f/0x40
[ 242.905027] __i915_gem_free_objects+0x33/0x2e0 [i915]
[ 242.905053] __i915_gem_free_work+0x38/0x50 [i915]
[ 242.905058] process_one_work+0x1e7/0x410
[ 242.905060] worker_thread+0x4a/0x410
[ 242.905063] kthread+0x125/0x140
[ 242.905065] ? process_one_work+0x410/0x410
[ 242.905067] ? kthread_create_on_node+0x70/0x70
[ 242.905069] ret_from_fork+0x25/0x30
[ 242.905076] INFO: task kworker/u16:2:158 blocked for more than 120 seconds.
[ 242.905078] Tainted: G W 4.13.0-17-generic #20-Ubuntu
[ 242.905079] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 242.905081] kworker/u16:2 D 0 158 2 0x00000000
[ 242.905120] Workqueue: events_unbound intel_atomic_commit_work [i915]
[ 242.905121] Call Trace:
[ 242.905124] __schedule+0x28b/0x890
[ 242.905126] schedule+0x36/0x80
[ 242.905128] schedule_preempt_disabled+0xe/0x10
[ 242.905129] __mutex_lock.isra.2+0x190/0x4e0
[ 242.905132] __mutex_lock_slowpath+0x13/0x20
[ 242.905133] ? _cond_resched+0x2b/0x40
[ 242.905135] ? __mutex_lock_slowpath+0x13/0x20
[ 242.905137] mutex_lock+0x2f/0x40
[ 242.905171] intel_atomic_commit_tail+0x70a/0xf90 [i915]
[ 242.905175] ? wait_woken+0x80/0x80
[ 242.905206] intel_atomic_commit_work+0x12/0x20 [i915]
[ 242.905209] process_one_work+0x1e7/0x410
[ 242.905211] worker_thread+0x4a/0x410
[ 242.905214] kthread+0x125/0x140
[ 242.905216] ? process_one_work+0x410/0x410
[ 242.905217] ? kthread_create_on_node+0x70/0x70
[ 242.905219] ? kthread_create_on_node+0x70/0x70
[ 242.905222] ret_from_fork+0x25/0x30
[ 363.729796] INFO: task kworker/2:1:69 blocked for more than 120 seconds.
[ 363.729804] Tainted: G W 4.13.0-17-generic #20-Ubuntu
[ 363.729806] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 363.729809] kworker/2:1 D 0 69 2 0x00000000
[ 363.729871] Workqueue: events __i915_gem_free_work [i915]
[ 363.729874] Call Trace:
[ 363.729883] __schedule+0x28b/0x890
[ 363.729890] ? __update_load_avg_se.isra.37+0x155/0x160
[ 363.729893] schedule+0x36/0x80
[ 363.729895] schedule_preempt_disabled+0xe/0x10
[ 363.729898] __mutex_lock.isra.2+0x190/0x4e0
[ 363.729900] ? update_load_avg+0x426/0x590
[ 363.729903] __mutex_lock_slowpath+0x13/0x20
[ 363.729908] ? __switch_to+0x211/0x520
[ 363.729910] ? __mutex_lock_slowpath+0x13/0x20
[ 363.729912] mutex_lock+0x2f/0x40
[ 363.729954] __i915_gem_free_objects+0x33/0x2e0 [i915]
[ 363.729991] __i915_gem_free_work+0x38/0x50 [i915]
[ 363.729996] process_one_work+0x1e7/0x410
[ 363.729999] worker_thread+0x4a/0x410
[ 363.730002] kthread+0x125/0x140
[ 363.730005] ? process_one_work+0x410/0x410
[ 363.730007] ? kthread_create_on_node+0x70/0x70
[ 363.730011] ret_from_fork+0x25/0x30
[ 363.730019] INFO: task kworker/u16:2:158 blocked for more than 120 seconds.
[ 363.730023] Tainted: G W 4.13.0-17-generic #20-Ubuntu
[ 363.730024] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 363.730027] kworker/u16:2 D 0 158 2 0x00000000
[ 363.730083] Workqueue: events_unbound intel_atomic_commit_work [i915]
[ 363.730086] Call Trace:
[ 363.730090] __schedule+0x28b/0x890
[ 363.730092] schedule+0x36/0x80
[ 363.730095] schedule_preempt_disabled+0xe/0x10
[ 363.730097] __mutex_lock.isra.2+0x190/0x4e0
[ 363.730101] __mutex_lock_slowpath+0x13/0x20
[ 363.730102] ? _cond_resched+0x2b/0x40
[ 363.730105] ? __mutex_lock_slowpath+0x13/0x20
[ 363.730107] mutex_lock+0x2f/0x40
[ 363.730150] intel_atomic_commit_tail+0x70a/0xf90 [i915]
[ 363.730155] ? wait_woken+0x80/0x80
[ 363.730204] intel_atomic_commit_work+0x12/0x20 [i915]
[ 363.730208] process_one_work+0x1e7/0x410
[ 363.730212] worker_thread+0x4a/0x410
[ 363.730215] kthread+0x125/0x140
[ 363.730217] ? process_one_work+0x410/0x410
[ 363.730220] ? kthread_create_on_node+0x70/0x70
[ 363.730222] ? kthread_create_on_node+0x70/0x70
[ 363.730225] ret_from_fork+0x25/0x30

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-17-generic 4.13.0-17.20
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
Uname: Linux 4.13.0-17-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p', '/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
Date: Thu Nov 30 10:40:32 2017
HibernationDevice: RESUME=UUID=f366258a-e682-4c6f-bc14-766cc07ee15e
InstallationDate: Installed on 2017-11-29 (1 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: Dell Inc. Precision Tower 3620
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: placeholder root=/dev/mapper/vgLvmSSD300-16.04_Xen_root ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-17-generic N/A
 linux-backports-modules-4.13.0-17-generic N/A
 linux-firmware 1.169
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/06/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.3.5
dmi.board.name: 0MWYPT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.3.5:bd08/06/2017:svnDellInc.:pnPrecisionTower3620:pvr:rvnDellInc.:rn0MWYPT:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.family: Precision
dmi.product.name: Precision Tower 3620
dmi.sys.vendor: Dell Inc.

Revision history for this message
armin (weltenbummler) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
armin (weltenbummler) wrote :

appendet the longer debug output. without splash and quiet at kernel parameters

surprisingly the startscreen let me see my username, the taskbar was displayed but when I hit RETURN, it was frozen again. executed commands for debugging over ssh.

Revision history for this message
armin (weltenbummler) wrote :

I now can limit the error to Intel HD Graphics 630 (used in i7 7700) ubuntu 17.10 (maybe also 16.04, had sometimes same trouble with it & unity) AND Xen 4.9. the package I compiled my selfe for 16.04.

I used an ATI Radeon HD 8670 and the bug vanished.

I'm happy to help testing.

sincerely Armin

side node: this is crazy, I can log my selfe out when I plug in a second monitor int to the onboard graphic!!!
(ok, the first monitor then shows some wired i915 errors all the time). After the second Monitor is unplugged again, the error messages disappear and the loginscreen is loaded.

After this an x-server error showed up. I followed the error-wizzard of ubuntu. So there is an other report submitted 10 min ago. (the errorsubmitting window just vanished without telling me where this is submitted.)

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc1/

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
armin (weltenbummler) wrote :

I can confirm that the bug stays the same with the kernel released today.
uname -r: 4.15.0-041500rc2-generic
I plugged in a second monitor into the intel HD Graphics 630 and the GUI crashed as described before.

I mayby might had the same problem with 16.04 and Xen 4.9

History of the machine:
According to the attached script I set up my machine. The Bug appeared and I started filing this Bug.

armin (weltenbummler)
tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
armin (weltenbummler) wrote :

The attached script...
I was sure that I did attached it...

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