Ubuntu
linux package

Broken screen at kernel 4.13.0-36 (16.04 HWE)

Bug #1744852 reported by la Nube
28
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned

Bug Description

I've upgraded linux kernel from 4.10.0-42.46~16.04.1 to 4.13.0-31.34~16.04.1.
After rebooting, my linux screen has been broken.

See Imgur images.

https://i.imgur.com/9cXTyIG.jpg
https://i.imgur.com/0skgISl.jpg

Restroing kernel 4.10, then works well.
Also, 4.4.0-112.135 works well.

--

Distributor ID: Ubuntu
Description: Ubuntu 16.04.3 LTS
Release: 16.04
Codename: xenial
Linux asus-1000HE 4.10.0-42-generic #46~16.04.1-Ubuntu SMP Mon Dec 4 15:57:59 UTC 2017 i686 i686 i686 GNU/Linux

CPU: Single core Intel Atom N270 (-HT-) cache: 512 KB
           flags: (nx pae sse sse2 sse3 ssse3) bmips: 3192
           clock speeds: max: 1600 MHz 1: 1333 MHz 2: 800 MHz

Graphics: Card: Intel Mobile 945GSE Express Integrated Graphics Controller
           bus-ID: 00:02.0
           Display Server: N/A drivers: intel (unloaded: fbdev,vesa)
           tty size: 80x24 Advanced Data: N/A out of X

See original description
la Nube (anselch1011)
no longer affects: linux-hwe (Ubuntu)
description: updated
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1744852

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: xenial
Revision history for this message
la Nube (anselch1011) wrote : Re: Broken screen after upgrading to 4.13.0-31.34~16.04.1

I installed already linux-hwe using by "sudo apt-get install --install-recommends linux-kernel-hwe-16.04 xserver-xorg-hwe-16.04'
then, I booted with linux-hwe kernel 4.13.0-31 to do apport-collect.

apport-collect 1744582 says that

dpkg-query: no packages found matching linux
Package linux-hwe not installed and no hook available, ignoring

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc9

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-da-key
Revision history for this message
la Nube (anselch1011) wrote :

I used UKUU to upgrade kernel 4.15.0-rc9.

During upgrading, the following warning messages showed me.

update-initramfs: Generating /boot/initrd.img-4.15.0-041500rc9-generic
W: Possibel missing firmware /lib/firmware/i915/kbl_guc_ver9.14.bin for module i915
W: Possibel missing firmware /lib/firmware/i915/bxt_guc_ver8.7.bin for module i915

However, after rebooting with 4.15-rc9, screen was not broken. Works WELL.

'uname -a' says that
Linux asus-1000HE 4.15.0-041500rc9-generic #201801212130 SMP Mon Jan 22 02:50:29 UTC 2018 i686 i686 i686 GNU/Linux

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
no longer affects: linux-hwe (Ubuntu)
Revision history for this message
la Nube (anselch1011) wrote :

Correction.
W: Possibel -> W: Possible

Revision history for this message
la Nube (anselch1011) wrote :

4.13.0-32.35~16.04.1 has also same problem.

summary: - Broken screen after upgrading to 4.13.0-31.34~16.04.1
+ Broken screen at kernel 4.13
summary: - Broken screen at kernel 4.13
+ Broken screen at kernel 4.13.0 (16.04 HWE)
Revision history for this message
la Nube (anselch1011) wrote : Re: Broken screen at kernel 4.13.0 (16.04 HWE)

I used UKUU to upgrade kernel from 4.15-rc9 to 4.15.

During upgrading, the following warning messages showed me.

update-initramfs: Generating /boot/initrd.img-4.15.0-041500-generic
W: Possibel missing firmware /lib/firmware/i915/kbl_guc_ver9.14.bin for module i915
W: Possibel missing firmware /lib/firmware/i915/bxt_guc_ver8.7.bin for module i915

However, after rebooting with 4.15, screen was not broken. Works WELL.

'uname -a' says that
Linux asus-1000HE 4.15.0-041500-generic #201801282230 SMP Sun Jan 28 22:40:06 UTC 2018 i686 i686 i686 GNU/Linux

summary: - Broken screen at kernel 4.13.0 (16.04 HWE)
+ Broken screen at kernel 4.13.0-32 (16.04 HWE)
Revision history for this message
la Nube (anselch1011) wrote : Re: Broken screen at kernel 4.13.0-32 (16.04 HWE)

After Upgrading kernel 4.15.1, also Works WELL.

Revision history for this message
la Nube (anselch1011) wrote :

Mainline Kernel 4.15.2 works WELL.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.2/

Revision history for this message
la Nube (anselch1011) wrote :

Mainline Kernel 4.15.3 works WELL.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.3/

Revision history for this message
la Nube (anselch1011) wrote :

Mainline Kernel 4.15.5 works WELL.
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.5/

However,
4.13.0-36.40~16.04.1 has also same problem.
https://launchpad.net/ubuntu/+source/linux-hwe/4.13.0-36.40~16.04.1

summary: - Broken screen at kernel 4.13.0-32 (16.04 HWE)
+ Broken screen at kernel 4.13.0-36 (16.04 HWE)
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