Ubuntu
linux package

System lockup immediatly after Unity launches on upgrade to 4.13.0-38-generic

Bug #1761930 reported by Jasper
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned

Bug Description

After upgrade to 4.13.0-38-generic my system (Acer S7 392) locks up after unity launches on startup.
The mouse cursor is present but non responsive.
ctrl-alt-delete/backspace/F1/F2... have no effect. Power off by holding power button is the only way to shutdown.

Rebooting with 4.13.0-7-generic works as expected.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-38-generic 4.13.0-38.43
ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13
Uname: Linux 4.13.0-37-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jasper 2791 F.... pulseaudio
 /dev/snd/controlC0: jasper 2791 F.... pulseaudio
CurrentDesktop: Unity:Unity7:ubuntu
Date: Sat Apr 7 17:49:22 2018
HibernationDevice: RESUME=UUID=26d3afe5-0e06-4669-8d23-c639f3ca7011
InstallationDate: Installed on 2015-04-14 (1089 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
MachineType: Acer Aspire S7-392
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.13.0-37-generic.efi.signed root=UUID=57b63ba3-bc33-40b5-931f-8654d6c5cab4 ro rootflags=subvol=@ noprompt persistent quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-37-generic N/A
 linux-backports-modules-4.13.0-37-generic N/A
 linux-firmware 1.169.3
SourcePackage: linux
UpgradeStatus: Upgraded to artful on 2017-10-30 (158 days ago)
dmi.bios.date: 05/20/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.12
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Storm2
dmi.board.vendor: Acer
dmi.board.version: V2.12
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.12
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.12:bd05/20/2014:svnAcer:pnAspireS7-392:pvrV2.12:rvnAcer:rnStorm2:rvrV2.12:cvnAcer:ct10:cvrV2.12:
dmi.product.family: Sharkbay System
dmi.product.name: Aspire S7-392
dmi.product.version: V2.12
dmi.sys.vendor: Acer

Revision history for this message
Jasper (jasper-mackenzie) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: needs-bisect
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Jasper (jasper-mackenzie) wrote :

Also tested 4.13.0-38-generic without any of the extras modules packages etc.

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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