wireless hard blocked in ubuntu 18.04

Bug #1814827 reported by Josefa Calvo
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Wireless hard blocked in ubuntu 18.04 after installation.
No wireless adapter found when go to network-manager interface to configure wireless.
The wireless adapter is Centrino Wireless-N 2230

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: network-manager 1.10.6-2ubuntu1.1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
Uname: Linux 4.15.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Feb 5 22:43:39 2019
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2018-10-12 (116 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
IpRoute:
 default via 192.168.1.1 dev enp2s0 proto dhcp metric 100
 192.168.1.0/24 dev enp2s0 proto kernel scope link src 192.168.1.129 metric 100
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT AUTOCONNECT-PRIORITY READONLY DBUS-PATH ACTIVE DEVICE STATE ACTIVE-PATH SLAVE
 Conexión cableada 1 b4fa9513-155a-3f47-9743-4298b4e52e4b ethernet 1549402981 mar 05 feb 2019 22:43:01 CET yes 4294966297 no /org/freedesktop/NetworkManager/Settings/1 yes enp2s0 activated /org/freedesktop/NetworkManager/ActiveConnection/1 --
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
 enp2s0 ethernet connected /org/freedesktop/NetworkManager/Devices/2 Conexión cableada 1 b4fa9513-155a-3f47-9743-4298b4e52e4b /org/freedesktop/NetworkManager/ActiveConnection/1
 wlp3s0 wifi unavailable /org/freedesktop/NetworkManager/Devices/3 -- -- --
 lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.10.6 connected started full enabled enabled disabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: jcc 2653 F...m pulseaudio
 /dev/snd/controlC0: jcc 2653 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=edff7f85-5d87-464a-a79a-8136052c2cc7
InstallationDate: Installed on 2018-10-12 (117 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: TOSHIBA SATELLITE P850
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 nouveaufb
 1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/21/2012
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 6.40
dmi.board.asset.tag: *
dmi.board.name: QFKAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr6.40:bd09/21/2012:svnTOSHIBA:pnSATELLITEP850:pvrPSPKFE-01E00VCE:rvnTOSHIBA:rnQFKAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.family: *
dmi.product.name: SATELLITE P850
dmi.product.version: PSPKFE-01E00VCE
dmi.sys.vendor: TOSHIBA
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jcc 2653 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=edff7f85-5d87-464a-a79a-8136052c2cc7
InstallationDate: Installed on 2018-10-12 (117 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: TOSHIBA SATELLITE P850
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 nouveaufb
 1 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-45-generic N/A
 linux-backports-modules-4.15.0-45-generic N/A
 linux-firmware 1.173.3
Tags: bionic
Uname: Linux 4.15.0-45-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/21/2012
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 6.40
dmi.board.asset.tag: *
dmi.board.name: QFKAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr6.40:bd09/21/2012:svnTOSHIBA:pnSATELLITEP850:pvrPSPKFE-01E00VCE:rvnTOSHIBA:rnQFKAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.family: *
dmi.product.name: SATELLITE P850
dmi.product.version: PSPKFE-01E00VCE
dmi.sys.vendor: TOSHIBA

Revision history for this message
Josefa Calvo (jsfcc) wrote :
affects: network-manager (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1814827

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Josefa Calvo (jsfcc) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Josefa Calvo (jsfcc) wrote : CRDA.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : IwConfig.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : Lspci.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : Lsusb.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcModules.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : PulseList.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : RfKill.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : UdevDb.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
Josefa Calvo (jsfcc) wrote : AlsaInfo.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : CRDA.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : IwConfig.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : Lspci.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : Lsusb.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : ProcModules.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : PulseList.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : RfKill.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : UdevDb.txt

apport information

Revision history for this message
Josefa Calvo (jsfcc) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Brad Figg (brad-figg)
tags: added: bjf-tracking
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please install evtest, then run `sudo evtest`, pick the one that looks like "Toshiba input" or similar, then attach the output of pressing wifi hotkey.

Revision history for this message
Josefa Calvo (jsfcc) wrote :

Result of 'sudo evtest':

Input device name: "Toshiba input device"
Supported events:
  Event type 0 (EV_SYN)
  Event type 1 (EV_KEY)
    Event code 113 (KEY_MUTE)
    Event code 224 (KEY_BRIGHTNESSDOWN)
    Event code 225 (KEY_BRIGHTNESSUP)
    Event code 227 (KEY_SWITCHVIDEOMODE)
    Event code 228 (KEY_KBDILLUMTOGGLE)
    Event code 238 (KEY_WLAN)
    Event code 240 (KEY_UNKNOWN)
    Event code 418 (KEY_ZOOMIN)
    Event code 419 (KEY_ZOOMOUT)
    Event code 420 (KEY_ZOOMRESET)
    Event code 530 (KEY_TOUCHPAD_TOGGLE)
  Event type 4 (EV_MSC)
    Event code 4 (MSC_SCAN)
Properties:
Testing ... (interrupt to exit)
Event: time 1552038589.182837, type 4 (EV_MSC), code 4 (MSC_SCAN), value 158
Event: time 1552038589.182837, type 1 (EV_KEY), code 238 (KEY_WLAN), value 1
Event: time 1552038589.182837, -------------- SYN_REPORT ------------
Event: time 1552038589.182897, type 1 (EV_KEY), code 238 (KEY_WLAN), value 0
Event: time 1552038589.182897, -------------- SYN_REPORT ------------
Event: time 1552038592.091801, type 4 (EV_MSC), code 4 (MSC_SCAN), value 158
Event: time 1552038592.091801, type 1 (EV_KEY), code 238 (KEY_WLAN), value 1
Event: time 1552038592.091801, -------------- SYN_REPORT ------------
Event: time 1552038592.091838, type 1 (EV_KEY), code 238 (KEY_WLAN), value 0
Event: time 1552038592.091838, -------------- SYN_REPORT ------------

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Please add this to /etc/udev/hwdb.d/61-keyboard.hwdb
evdev:name:Toshiba*input*device:dmi:bvn*:bvr*:bd*:svnTOSHIBA*:pnSATELLITEP850:pvr*
 KEYBOARD_KEY_9e=wlan

Then run `sudo systemd-hwdb update && sudo udevadm trigger`.

To post a comment you must log in.