Wireless mouse stops working after closing lid and using external monitor

Bug #1854680 reported by Alexander Biniam
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

My Lenovo Thinkpad i7 runs Ubuntu 5.3.0-23 with ease however I noticed that when I close the lid on my computer all usb mouses act up (new or old). After the lid is closed the mouse seems to "pressed" thus not working as normal -- oddly the same keyboard or any keyboard is fine though.

I have uploaded the two log files in addition to a desktop screen-record of how the mouse acts up when I used it after and before closing the lid.

Docking Station: Dell D3100
Monitors: 3 Dell U2415

Ubuntu kernel 5.3.0-23
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: alexander 12914 F.... pulseaudio
 /dev/snd/controlC0: alexander 12914 F.... pulseaudio
CurrentDesktop: MATE
DistroRelease: Linux Mint 19.2
EcryptfsInUse: Yes
InstallationDate: Installed on 2019-11-09 (32 days ago)
InstallationMedia: Linux Mint 19.2 "Tina" - Release amd64 20190729
MachineType: LENOVO 2355CE9
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=/dev/mapper/mint--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-24.26~18.04.2-generic 5.3.10
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-24-generic N/A
 linux-backports-modules-5.3.0-24-generic N/A
 linux-firmware 1.173.12
Tags: tina
Uname: Linux 5.3.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/10/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: G7ETB5WW (2.75 )
dmi.board.asset.tag: Not Available
dmi.board.name: 2355CE9
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG7ETB5WW(2.75):bd06/10/2019:svnLENOVO:pn2355CE9:pvrThinkPadT430s:rvnLENOVO:rn2355CE9:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad T430s
dmi.product.name: 2355CE9
dmi.product.sku: LENOVO_MT_2355
dmi.product.version: ThinkPad T430s
dmi.sys.vendor: LENOVO

Revision history for this message
Alexander Biniam (boatuser1) wrote :

Here is the screenshot video uploaded again.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1854680

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Alexander Biniam (boatuser1) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected tina
description: updated
Revision history for this message
Alexander Biniam (boatuser1) wrote : CRDA.txt

apport information

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Alexander Biniam (boatuser1) wrote : CurrentDmesg.txt

apport information

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Alexander Biniam (boatuser1) wrote : IwConfig.txt

apport information

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Alexander Biniam (boatuser1) wrote : Lspci.txt

apport information

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Alexander Biniam (boatuser1) wrote : Lsusb.txt

apport information

Revision history for this message
Alexander Biniam (boatuser1) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Alexander Biniam (boatuser1) wrote : ProcCpuinfoMinimal.txt

apport information

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Alexander Biniam (boatuser1) wrote : ProcEnviron.txt

apport information

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Alexander Biniam (boatuser1) wrote : ProcInterrupts.txt

apport information

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Alexander Biniam (boatuser1) wrote : ProcModules.txt

apport information

Revision history for this message
Alexander Biniam (boatuser1) wrote : PulseList.txt

apport information

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Alexander Biniam (boatuser1) wrote : RfKill.txt

apport information

Revision history for this message
Alexander Biniam (boatuser1) wrote : UdevDb.txt

apport information

Revision history for this message
Alexander Biniam (boatuser1) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Alexander Biniam (boatuser1) wrote :

I ran the script and the log should be already sent out.

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Does this issue happen if evdi (i.e. DisplayLink) driver is removed?

Revision history for this message
Alexander Biniam (boatuser1) wrote :

If I remove the evdi or DisplayLink driver then the dock won't work. I began using this dock and laptop almost 3 months ago with no issues so I am not use what happened. Also, I tried removing and reinstall the driver with no success. The weird thing is the bluetooth keyboard works but the mouse doesn't.

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Can you please attach `lsusb -t`?

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